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40.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Job Description UIM Developer to design and implement inventory solutions. Expertise in modeling both logical and physical inventory, integrating with upstream systems, and customizing UIM functionality. Responsibilities Model logical as well as physical inventory in UIM cartridge Integration of UIM with upstream systems using web services Hands-on experience in SFWS, Technical Actions, Custom SOAP and REST web services, UIM APIs. Modelling logical as well as physical inventory in UIM cartridge Able to develop rulesets, custom extension points in the cartridge. Knowledge on conceptual modelling Experience of inventory data migration across MSS & UIM Strong knowledge of Communications and OSS domain with B2B & B2C Service implementation experience. Strong knowledge of Network domain such as MPLS, VPLS, VPN, VLL, Optical circuit, DSL, VoIP. Good understanding and knowledge on Telecom protocols (SNMP, TL1, CORBA, FTP, Telnet, SSH etc.) Good knowledge on UIM Data model Experience in UIM installation, upgradation, and deployments. Proficiency in Java, PL/SQL, Weblogic, Webservices Should have good working knowledge in UNIX / LINUX environments Understanding of the Oracle RODOD/RSDOD Solution . Should possess awareness of TMF/eTOM, SID Data Model & Oracle RODOD/RSDOD Solution Good interpersonal, communication and problem solving skills. Should be able to work both as an individual and in a team. Ability and inclination to learn new products, packages quickly. Qualifications Career Level - IC2 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Posted 1 day ago
40.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Job Description UIM Developer to design and implement inventory solutions. Expertise in modeling both logical and physical inventory, integrating with upstream systems, and customizing UIM functionality. Responsibilities Model logical as well as physical inventory in UIM cartridge Integration of UIM with upstream systems using web services Hands-on experience in SFWS, Technical Actions, Custom SOAP and REST web services, UIM APIs. Modelling logical as well as physical inventory in UIM cartridge Able to develop rulesets, custom extension points in the cartridge. Knowledge on conceptual modelling Experience of inventory data migration across MSS & UIM Strong knowledge of Communications and OSS domain with B2B & B2C Service implementation experience. Strong knowledge of Network domain such as MPLS, VPLS, VPN, VLL, Optical circuit, DSL, VoIP. Good understanding and knowledge on Telecom protocols (SNMP, TL1, CORBA, FTP, Telnet, SSH etc.) Good knowledge on UIM Data model Experience in UIM installation, upgradation, and deployments. Proficiency in Java, PL/SQL, Weblogic, Webservices Should have good working knowledge in UNIX / LINUX environments Understanding of the Oracle RODOD/RSDOD Solution . Should possess awareness of TMF/eTOM, SID Data Model & Oracle RODOD/RSDOD Solution Good interpersonal, communication and problem solving skills. Should be able to work both as an individual and in a team. Ability and inclination to learn new products, packages quickly. Qualifications Career Level - IC2 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Posted 1 day ago
40.0 years
0 Lacs
Trivandrum, Kerala, India
On-site
Job Description UIM Developer to design and implement inventory solutions. Expertise in modeling both logical and physical inventory, integrating with upstream systems, and customizing UIM functionality. Responsibilities Model logical as well as physical inventory in UIM cartridge Integration of UIM with upstream systems using web services Hands-on experience in SFWS, Technical Actions, Custom SOAP and REST web services, UIM APIs. Modelling logical as well as physical inventory in UIM cartridge Able to develop rulesets, custom extension points in the cartridge. Knowledge on conceptual modelling Experience of inventory data migration across MSS & UIM Strong knowledge of Communications and OSS domain with B2B & B2C Service implementation experience. Strong knowledge of Network domain such as MPLS, VPLS, VPN, VLL, Optical circuit, DSL, VoIP. Good understanding and knowledge on Telecom protocols (SNMP, TL1, CORBA, FTP, Telnet, SSH etc.) Good knowledge on UIM Data model Experience in UIM installation, upgradation, and deployments. Proficiency in Java, PL/SQL, Weblogic, Webservices Should have good working knowledge in UNIX / LINUX environments Understanding of the Oracle RODOD/RSDOD Solution . Should possess awareness of TMF/eTOM, SID Data Model & Oracle RODOD/RSDOD Solution Good interpersonal, communication and problem solving skills. Should be able to work both as an individual and in a team. Ability and inclination to learn new products, packages quickly. Qualifications Career Level - IC2 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Posted 1 day ago
40.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
Job Description UIM Developer to design and implement inventory solutions. Expertise in modeling both logical and physical inventory, integrating with upstream systems, and customizing UIM functionality. Responsibilities Model logical as well as physical inventory in UIM cartridge Integration of UIM with upstream systems using web services Hands-on experience in SFWS, Technical Actions, Custom SOAP and REST web services, UIM APIs. Modelling logical as well as physical inventory in UIM cartridge Able to develop rulesets, custom extension points in the cartridge. Knowledge on conceptual modelling Experience of inventory data migration across MSS & UIM Strong knowledge of Communications and OSS domain with B2B & B2C Service implementation experience. Strong knowledge of Network domain such as MPLS, VPLS, VPN, VLL, Optical circuit, DSL, VoIP. Good understanding and knowledge on Telecom protocols (SNMP, TL1, CORBA, FTP, Telnet, SSH etc.) Good knowledge on UIM Data model Experience in UIM installation, upgradation, and deployments. Proficiency in Java, PL/SQL, Weblogic, Webservices Should have good working knowledge in UNIX / LINUX environments Understanding of the Oracle RODOD/RSDOD Solution . Should possess awareness of TMF/eTOM, SID Data Model & Oracle RODOD/RSDOD Solution Good interpersonal, communication and problem solving skills. Should be able to work both as an individual and in a team. Ability and inclination to learn new products, packages quickly. Qualifications Career Level - IC2 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Posted 1 day ago
40.0 years
0 Lacs
Ahmedabad, Gujarat, India
On-site
Job Description UIM Developer to design and implement inventory solutions. Expertise in modeling both logical and physical inventory, integrating with upstream systems, and customizing UIM functionality. Responsibilities Model logical as well as physical inventory in UIM cartridge Integration of UIM with upstream systems using web services Hands-on experience in SFWS, Technical Actions, Custom SOAP and REST web services, UIM APIs. Modelling logical as well as physical inventory in UIM cartridge Able to develop rulesets, custom extension points in the cartridge. Knowledge on conceptual modelling Experience of inventory data migration across MSS & UIM Strong knowledge of Communications and OSS domain with B2B & B2C Service implementation experience. Strong knowledge of Network domain such as MPLS, VPLS, VPN, VLL, Optical circuit, DSL, VoIP. Good understanding and knowledge on Telecom protocols (SNMP, TL1, CORBA, FTP, Telnet, SSH etc.) Good knowledge on UIM Data model Experience in UIM installation, upgradation, and deployments. Proficiency in Java, PL/SQL, Weblogic, Webservices Should have good working knowledge in UNIX / LINUX environments Understanding of the Oracle RODOD/RSDOD Solution . Should possess awareness of TMF/eTOM, SID Data Model & Oracle RODOD/RSDOD Solution Good interpersonal, communication and problem solving skills. Should be able to work both as an individual and in a team. Ability and inclination to learn new products, packages quickly. Qualifications Career Level - IC2 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Posted 1 day ago
1.0 - 5.0 years
0 Lacs
pune, maharashtra
On-site
As a Technical Support Specialist at ICE Mortgage Technology, you will leverage your technical expertise to assist clients in effectively utilizing our software solutions. Your primary responsibilities will include resolving client problems promptly and independently for 85% of assigned cases, adhering to departmental service level standards, and aiming for first-call resolution while maintaining appropriate technical escalation rates. You will play a crucial role in identifying and addressing systemic customer-impacting issues, participating in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and ensuring timely communication of status updates to clients. It is essential to adhere to company and departmental guidelines and policies for customer interaction, maintain consistent behaviors and service delivery across the team, and manage case backlogs according to departmental standards. To excel in this role, you should have a minimum of 3 years of technical support experience or 1 year of experience coupled with a Bachelor's Degree or equivalent qualification. Proficiency in Client/Server Architecture, Windows, VPN, and network troubleshooting tools such as Telnet, Traceroute, or Ping is required. Additionally, you should possess the ability to analyze and resolve customer issues related to processing, underwriting, closing, post-closing, secondary marketing, regulatory requirements, XML files, JSON files, system logs, and investor guidelines. Experience with log analyzer tools like Splunk, Kibana, or similar platforms is advantageous. A solid understanding of the Mortgage Banking Industry and technical knowledge relevant to the responsibilities of the role is essential. You should be adept at managing your time effectively, collaborating with team members to achieve common goals, and communicating clearly and professionally with clients. Furthermore, you must demonstrate a customer-centric approach, make sound and timely decisions, and exhibit technical proficiency in diverse technologies and skills relevant to the job. Preference will be given to candidates with experience in using Encompass and a basic understanding of the mortgage process and loan origination systems at a conceptual level. This role offers the flexibility of working from home one day per week, providing a balanced work environment conducive to productivity and job satisfaction.,
Posted 4 days ago
3.0 - 5.0 years
0 Lacs
India
On-site
SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. " SOTI does not charge any fees at any stage of the recruitment process. You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers . SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations.” Job Title: Technical Support Specialist Position Type: Permanent Location: Kochi Starting Date: ASAP From start-up to industry leader, the SOTI story is truly inspirational. Our Founder and CEO, Carl Rodrigues, is one of the pioneers of Enterprise Mobility Management. From the beginning, Carl has had a vision of growth and innovation. Employees are driven to make an impact, to offer a unique value and most importantly, be part of a winning team. What We’re Looking For: At SOTI, our people are our most important resource. We are looking for focused and ambitious engineers from the background of computer networking, information technology, computer science or related technical field to join the team as a Technical Support Specialist. In this role, you will work with the Technical Support Team managing the current workload from a variety of global clients we help supervise their enterprise mobility management. Within our Technical Support Department, we have a mixture of cultures and technical professionals who work collaboratively to ensure we provide efficient solutions for our customers to guarantee their business functions operate smoothly. If you are eager to demonstrate your understanding of computer networking principles, problem-solving abilities in a fast-paced environment and you are willing to learn it is a great fit for you. This role offers in depth training & development as well as real career development opportunities. Dependent on your work ethic and how quick you apply yourself you can have a long-lasting for filling career with SOTI, we are at a crucial stage of growth in the business, so the opportunities are endless. You will be taking part in dynamic stimulating projects with a tailored training plan in place ensuring you continue to learn & develop technical knowledge while also expanding communication and soft skills. What You’ll Do: Provide telephone and email based post-sales technical support to our Japanese Speaking customers Work in Flexible Shift timing as per the need Work on ad-hoc projects, initiatives and other duties as assigned Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution Provide superior customer service regarding our MDM solutions. Diagnose and solve application queries and answer customer questions Use various devices to reproduce customer environments to troubleshoot issues further Endeavor to respond to all customer requests in a timely manner while improving customer experience Technical Qualifications: Minimum experience of 3-5 years with good exposure in customer handling with different software products. Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting) Previous knowledge with Windows 10, Windows Server 2012 R2/2016 and other technologies (i.e. SQL/Virtual servers) Knowledge of mobile computing platforms (Android, iOS, and Windows) Knowledge of Wireless Networking, Active Sync, Certificate Services, LDAP Services, Network Access Control is essential Knowledge of AD/LDAP and exchange/Domino environments and how to integrate these infrastructure elements with MDM. Knowledge of Monitoring, Server backup and networking tools and best practices Hands on Experience in configuring High Availability, Load Balancing for Mobile Infrastructure Hands-on of LAN, WAN, NAT and DMZ, and related services like DNS, DHCP. Hands-on of basic tools to check network performance. Hands-on server experience in creating/modifying/deleting users. Hands-on understanding of commands like TELNET, NETSTAT, NSLOOKUP, PING, TRACERT, etc. which helps to perform basic network troubleshooting. Hand-on of collecting and reading wire-shark logs. Understanding of at least one enterprise-level mobile device management application such as Enterprise Mobility Suite (EMS) / XenMobile/ Mobile Iron/AirWatch/SOTI is preferred. Extensive knowledge of Various IP classes and difference between Public and Private IP. Overview of MDM technology. Understanding of system files like Hosts, Windows Registry. Understanding of Well-known ports and Custom ports. Understanding of Digital certificates like SSL/TLS/Cipher Suite, Wild card certificates. Soft Skills And Communication Previous experience supporting Japanese Speaking Customers. Good communication, documentation, and soft skills. Strong problem-solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented) Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives Ability to communicate technical issues clearly in person, on the telephone and in written documents. Strong customer focus and ability to manage client expectations. Key traits we’re looking for: Passionate Hunger to learn and develop Team player Creativity Work hard play harder Confident communication skills If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.
Posted 5 days ago
0 years
0 Lacs
Pune, Maharashtra, India
On-site
About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Description Experience in VoIP-related problem solving, critical thinking, and troubleshooting Solid knowledge of VoIP protocols - SIP, RTP, SDP, RTCP, TCP, UDP Strong network troubleshooting skills, including analyzing packet captures using tools such as Wireshark. Hands on knowledge of Ribbon/SONUS SBCs would be added advantage. Certifications – SSCA (preferred), SSVP (preferred), CCNA (preferred). Good understanding of switching, OSI Model, MAC Addressing, Subnetting, TCP, DNS, Ping/Traceroute, DHCP, telnet, Routing. Basic understanding of QOS settings, NAT, firewall, T1, ISDN, TDM.
Posted 5 days ago
0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description Job Family Definition: Designs, develops, troubleshoots and debugs software programs for software enhancements and new products. Develops software including operating systems, compilers, routers, networks, utilities, databases and Internet-related tools. Determines hardware compatibility and/or influences hardware design. Management Level Definition Contributes to assignments of limited scope by applying technical concepts and theoretical knowledge acquired through specialized training, education, or previous experience. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters. What You'll Do Juniper Networks is hiring Security Research Engineers/IDS-IPS Signature Developer for their Next Generation Firewalls. You will be part of Juniper Networks L4-L7 Next General Firewall Team responsible for providing protection against latest network vulnerabilities and threats. You will be part of a highly dynamic and engaging team that protects customers network against malicious actors. What You Need To Bring Knowledge in network vulnerabilities, detection tools and technologies Knowledge in exploitation and mitigation techniques. Hands on experience using wireshark/tcpdump or a similar network analysis tool on a daily basis Experience with any open source or commercial IDS/IPS Signature writing/validation. Experience in scripting languages like Python/Shell scripting. Understanding of IP/TCP/UDP and ICMP protocols including header contents and protocol flow concepts. Solid understanding at the packet level of common internet protocols such as HTTP, DNS, SMTP, POP3, IMAP, SSL, Telnet, SSH, SNMP, etc. Experience in penetration testing tools like metasploit and coreimpact desirable. The candidate must possess excellent communication skills, both verbal and written. Additional Skills Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, Solutions Design, Testing & Automation, User Experience (UX) What We Can Offer You Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #india #networking Job Engineering Job Level TCP_01 HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Posted 6 days ago
0 years
1 - 3 Lacs
Ahmedabad
On-site
Support Engineer (Fresher) We are looking for a Technical Support Engineer to provide banking-level assistance to our customers. Research and identify solutions to software issues. Ask customers targeted questions to quickly understand the root of the problem. Talk clients through a series of actions, either via phone, email or Ticketing tool, until they’ve solved a technical issue. Properly escalate unresolved issues to appropriate internal teams. Ensure all issues are properly logged. Prioritize and manage several open issues at one time. Meet SLAs like response and resolution times by partnering within peers, L2 and L3 Support organizations. Responsibilities Proficient with relational databases (ORACLE, MySQL, MS SQL) Knowledge / Experience with Java or C++ (OOPs Concepts) Experience with Internet Protocols, HTTP / HTTPs Default ports for HTTP / FTP / MYSQL etc. Basic knowledge of Banking Basic knowledge of SSL Certificates, Tomcat Servers etc Basic Knowledge of Network Concepts (VPN, Telnet, Ping, Protocols) Other Skills / Abilities: Telephone etiquette Ability to balance multiple priorities Strong analytical and problem-solving skills Job Type: Full-time Pay: ₹9,008.26 - ₹29,395.01 per month Shift: Day shift Work Location: In person
Posted 1 week ago
4.0 - 8.0 years
5 - 8 Lacs
Chennai
Work from Office
The L2 Engineer is responsible for handling customer escalations, monitoring, troubleshooting, and resolving any issues that affect the availability and quality of content delivered through TATA's global network. This role requires investigative and troubleshooting skills to identify, isolate, and resolve routine issues. The engineer will collaborate cross-functionally with multiple technical teams to ensure that problems are resolved quickly and efficiently. An ideal candidate will be team-oriented and possess strong technical, communication, and organizational skills in a fast-paced and dynamic environment. Hands-on experience in a service-oriented organization, particularly within a Linux operations center, is preferred. Most importantly, the right individual will have a proven track record of being creative and flexible, demonstrating a strong work ethic, and enjoying the challenge of solving technical issues, as well as possessing solid knowledge of both Windows and Linux systems. Responsibilities: Demonstrating exceptional leadership qualities as a Shift Lead. Utilizing NOC-related tools and monitoring applications. Communicating with customers regarding escalations and coordinating with internal groups to report or resolve system-related or network issues. Tracking and documenting daily work tasks and issues, and sharing this information with the rest of the team. Installing and applying patch upgrades on servers. Reviewing tickets to ensure that quality resolutions are provided to customers on time. Providing customer support and monitoring a network environment, which includes routing equipment, UNIX-based operating systems, and proprietary software. Experience: Proficient in advanced Linux and Windows operating systems. Red Hat, Windows, or Cloud certifications are a plus. Strong understanding of TCP/IP and various Internet protocols, along with tools such as Ping, Traceroute, NS Lookup, DIG, and Netstat. Familiarity with package management tools like Yum and RPM, as well as configuration management tools such as Puppet. Experience with VMware, KVM, and cloud platforms is beneficial. Knowledge of server monitoring tools, including Nagios and Grafana. Proficient in remote access software, including SSH, Rsync, Rclone, FTP, and Telnet. Familiarity with media and video technologies is a plus, and experience with Content Delivery Networks (CDN) is appreciated. Knowledge of technologies such as Wowza, Varnish, Nginx, Samba, NFS, and NAS storage solutions. Exceptional interpersonal and communication skills, along with strong initiative and leadership capabilities. Effective analytical, planning, organizational, and documentation skills.
Posted 1 week ago
5.0 years
1 - 4 Lacs
Jaipur
On-site
City/Cities Jaipur Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available Yes Posted Date 22-Jul-2025 Job ID 10699 Description and Requirements ob Description Position Title, Responsibility Level Tl/AM- IT Network Function IT Reports to Service Delivery Leader/SM Permanent/ Temporary Permanent Span of Control 4-5 Vendor resources Location Jaipur Basic Function Responsible for managing the IT Network (Cisco) both wired and wireless for Jaipur Site Responsible for Operations, Incident and Problem Management for Network Domain This position will be the primary conduit between the US, India (Jaipur) infrastructure teams for communication and escalation of issues Works with vendors and network operation team in the identification and resolution of complex network and voice problems Coordinate with vendor and monitors overall network & voice performance, including accountability for problem identification and escalation Essential Functions Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex client problems within business committed SLA’s Hands on experience required on: Network (Cisco): Hardware - o C9410/C9300/C6 500/C4500 series switches o C8200/ISR 4451/ASR 1001 series routers o Copper & fiber modules/cards o Meraki & Cisco Access Point C4800/C3800/MR 56/9166 Software - o Good exposure on Routing and switching concepts: § Routing - BGP, EIGPR, MPLS, static, policy-based routing § Switching - VTP, spanning tree protocols, VLAN, subnetting, port monitoring, port security, port mirroring § Network/Protoc ol - Cisco IOS, LAN/WAN, TCP/IP, SNMP, ICMP, NAT, PAT, access list, FTP, SSH, telnet, Ethernet, WCCP, HSRP, DHCP, VOIP, Multicasting, ARP, CDP, Traffic policing, QOS Monitoring Tool and Dashboard - o SolarWinds and Kiwi Syslog o Meraki dashboard / DNAC Cabling - o Copper/Fiber o Standards - E1/T1/DS3/E3/O C3 Represent IT during Enterprise-wid e meetings and in crisis L3 Escalation point for Network and Voice issues (Software/Hard ware) from engineering perspective Ensure that problems and changes are properly documented, support groups notified, and issues resolved to prevent production impact to MetLife Ensure timely closure of Annual Budgeting, Monthly Accrual’s to budget, processing of vendor’s monthly invoices, define service level agreements with Business partners Create and maintain documentation related to ISO 27001/ISO 2000 Primary Internal Interactions Act as a SPOC for all internal & external audit and audit related requirements Work with core team (In India) to develop robust disaster recovery plan for the data / redundancies in network/voice etc Primary External Interactions Monthly / quarterly reviews with vendors, who are providing technical / hardware support to MetLife Vendor management, including timely billing to Service Providers Skills Technical Skills ITIL, CCNP (Routing & Switching) certification, Wireless certification Proficiency in MS-Visio, Project, PowerPoint and excel Process Specific Skills Soft Skills (Mandatory) Excellent verbal and written communication skills (US) Understands how BPO operations are run and maintained Good negotiation and convincing skills Soft skills (Desired) Education Requirements B.E/B.Tech or equivalent course in IT Work Experience Requirements 5 years of experience with 3-4 in BPO/ITES environment Open for working in shifts aligned with US/India About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
Posted 1 week ago
5.0 years
0 Lacs
Jaipur, Rajasthan, India
On-site
Requirements Description and Requirements ob Description Position Title, Responsibility Level Tl/AM- IT Network Function IT Reports to Service Delivery Leader/SM Permanent/ Temporary Permanent Span of Control 4-5 Vendor resources Location Jaipur Basic Function Responsible for managing the IT Network (Cisco) both wired and wireless for Jaipur Site Responsible for Operations, Incident and Problem Management for Network Domain This position will be the primary conduit between the US, India (Jaipur) infrastructure teams for communication and escalation of issues Works with vendors and network operation team in the identification and resolution of complex network and voice problems Coordinate with vendor and monitors overall network & voice performance, including accountability for problem identification and escalation Essential Functions Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex client problems within business committed SLA’s Hands on experience required on: Network (Cisco): Hardware - C9410/C9300/C6 500/C4500 series switches C8200/ISR 4451/ASR 1001 series routers Copper & fiber modules/cards Meraki & Cisco Access Point C4800/C3800/MR 56/9166 Software - Good exposure on Routing and switching concepts: Routing - BGP, EIGPR, MPLS, static, policy-based routing Switching - VTP, spanning tree protocols, VLAN, subnetting, port monitoring, port security, port mirroring Network/Protoc ol - Cisco IOS, LAN/WAN, TCP/IP, SNMP, ICMP, NAT, PAT, access list, FTP, SSH, telnet, Ethernet, WCCP, HSRP, DHCP, VOIP, Multicasting, ARP, CDP, Traffic policing, QOS Monitoring Tool and Dashboard - SolarWinds and Kiwi Syslog Meraki dashboard / DNAC Cabling - Copper/Fiber Standards - E1/T1/DS3/E3/O C3 Represent IT during Enterprise-wid e meetings and in crisis L3 Escalation point for Network and Voice issues (Software/Hard ware) from engineering perspective Ensure that problems and changes are properly documented, support groups notified, and issues resolved to prevent production impact to MetLife Ensure timely closure of Annual Budgeting, Monthly Accrual’s to budget, processing of vendor’s monthly invoices, define service level agreements with Business partners Create and maintain documentation related to ISO 27001/ISO 2000 Primary Internal Interactions Act as a SPOC for all internal & external audit and audit related requirements Work with core team (In India) to develop robust disaster recovery plan for the data / redundancies in network/voice etc Primary External Interactions Monthly / quarterly reviews with vendors, who are providing technical / hardware support to MetLife Vendor management, including timely billing to Service Providers Skills Technical Skills ITIL, CCNP (Routing & Switching) certification, Wireless certification Proficiency in MS-Visio, Project, PowerPoint and excel Process Specific Skills Soft Skills (Mandatory) Excellent verbal and written communication skills (US) Understands how BPO operations are run and maintained Good negotiation and convincing skills Soft skills (Desired) Education Requirements B.E/B.Tech or equivalent course in IT Work Experience Requirements 5 years of experience with 3-4 in BPO/ITES environment Open for working in shifts aligned with US/India About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!
Posted 1 week ago
3.0 - 8.0 years
5 - 9 Lacs
Gurugram
Work from Office
Grade Level (for internal use): 09 Segment : S&P Global Platts The Role : Engineer II, PAS TECHOPS (Application Support with Linux and AWS) The Location : GURGAON Grade : 9A Shift Timings : 24*7 (Rotational Shifts) The Team : You will be working within the Operations team within Platts in India. Providing support to Platts applications that are utilized by both an internal & external global customer base. You will provide an exceptional level of support to complex applications involving operating systems, sub system and software components while working within the limits of established policies and ITIL framework. The Impact : Working to minimize the adverse impact of incidents and problems on the business and proactively identifying areas of focus to prevent the reoccurrence of future incidents. Whats in it for you : Working in a global application support team supporting users based in three time zones and across 26 offices. Exposure to application support, operations, monitoring and projects in a role where you will interact directly with the business and learn the products and systems required to support the Platts business operations Responsibilities : Resolving logged IT incidents in order to restore service as quickly as possible using technical knowledge. Escalation of tickets to other technical teams as required. Responding to logged service requests, account administration, software installations and general application and server administration. Provide 24 x 7 round the clock support to Platts business partners utilizing shift patterns. Management of major incidents via conference call, email and instant messaging systems. Composing and sending major incident notifications to business partners. Dealing with escalations in a timely manner to ensure issue is resolved to business partners expectations. Composing technical knowledge base documents to be used within the team. Working with external vendors to resolve service-related incidents. Connecting remotely to business partners computers to resolve issues. Server maintenance, monitoring, health checks, restarts, and BAU operational work. Provide real-time server support to the daily Market on Close process as well as participating on the associated conference call. What Were Looking For ( Basic Qualifications) : 3+ years previous experience in troubleshooting & supporting applications running on Linux & Windows server OS 3+ years of experience in production support/ application support in 24/7 environment Previous Experience on Cloud Infrastructure 3+ years previous experience with Application releases andPatching. 3+ years previous experience supporting Webservers either Windows IIS Linux Apache or WebLogic Working knowledge networking components and troubleshooting tools (Load balancers, routers, Firewall, NAT, DMZ, AWS) Experience with supporting multi-tier infrastructures Superior understanding of the following Protocols, TCP/IP, HTTP(S), SSL, WWW, JMS, FTP, Telnet, DNS, DHCP, VNC,RDP, NAT, SMTP Tools Putty, RDP, SSH, WinSCP, MySql Query Browser, Oracle SQL Developer Microsoft Office Office 365 especially Excel (Macros, Worksheets and add-ins) Excellent communication Skills. Preferred Qualifications : Bachelors Degree or 3+ years of relevant API support, or software development experience in an agile software environment Apply ITIL best practices in Incident, Release, Problem, and Knowledge Management Working knowledge of monitoring (Nagios, Splunk etc.,) and deployment tools Must thrive in a fast-paced, time-compressed and dynamic environment Excellent verbal and written communication skills Ability to adapt quickly to change, think on your feet, communicate positively and work proactively
Posted 1 week ago
1.0 - 6.0 years
5 - 8 Lacs
Gurugram
Work from Office
Hiring For Office 365 - Technical Support - B2B Process Gurgaon location Any graduate with 1 year experience into active directory can apply 5 days working 2 roster off Night Shifts Both side cabs Salary Upto 8.40 Call/WhatsApp Meenakshi 9810963147 Required Candidate profile Candidate must have excellent communication skills. Must be an immediate Joiner who can join in within a week. Should have exp into Active Directory. Must be ok with 18m service agreement too. Perks and benefits Incentives Cabs
Posted 1 week ago
5.0 years
0 Lacs
Bangalore Urban, Karnataka, India
Remote
About Airties At Airties we are on a mission to empower broadband operators to deliver a better-connected home experience for their subscribers. We have an exciting story to tell, and we want you to help us tell it! Airties offers broadband operators advanced Wi-Fi solutions and services to allow them bring an improved user experience for their subscribers. The Airties portfolio includes Smart Wi-Fi software, a cloud-based experience management platform with its companion app and data engine. Our company also offers expert, bespoke engineering and testing services. Globally, Airties is the most widely deployed provider of Smart Wi-Fi solutions to network service providers and our technologies are driving a better-connected user experience in more than 35 million homes. Introduction Airties is looking for a Field Application Engineer (FAE) in India. An FAE is the primary technical point of contact to Airties customers across APAC and Australia, accommodating different time zones. This is a multi-faceted role that supports product pre-sales, acceptance, launch and post deployment phases, requiring communication internally and externally at all levels, providing fast and high quality response to customers and being the customer advocate to internal teams. What you will do: Provide onsite installations, product trials and deployments, and other professional services to Airties customers. Work with customers in the field cooperating with Airties Sales, Project, Product and Engineering teams Support sales efforts by explaining current products and solutions, sending samples, conducting trials and proof-of-concepts Escalate product customization and localization needs of the customer to Product, Engineering, and Technical Support management After product release, take responsibility for recording, tracking and handling defects and technical feedback from the customer. Conduct first level root-cause analysis, issue replication and answer technical questions real time on site and escalate appropriately Provide timely and effective resolution to support requests based on internal and external service level agreements (SLA) Work closely with Engineering teams to investigate, assign, and resolve defects. Deploy software defect fixes at customer sites. · Document each customer issue/request using Airties ticket management system Provide ongoing, regular updates to customers to keep them apprised of progress toward problem resolution Respond to requests for technical information and assistance in a timely and professional manner Provide regular reports on field services and/or tests performed. · Travel to customer sites to rectify problems when/if necessary Work with the customer's staff to train and develop operations capability on Airties' products Support alpha and beta tests of new Airties products at customer sites Provide feedback to Sales, Product, and Engineering teams to improve Airties products Promote Airties products at customers and establish strong lasting customer relationships What you should ideally bring: Bachelor’s or higher degree in Network Engineering, EE or similar technical field is required 5+ years professional experience of which 2+ years of hands-on field experience in networking in a customer facing role delivering professional services is required Excellent communication, presentation and reporting skills in English is mandatory. This job requires extensive oral communication skills to deal with customer’s teams, and written communication skills to produce reports and technical notes to customers. Demonstration of oral and written English proficiency will be required during application Strong understanding of network protocols/standards: TCP, UDP, IP, Ethernet, Wi-Fi protocols, and IEEE 802.11 standards is mandatory Knowledge of network tools like Wireshark, tcpdump, Iperf, etc. · Shell/Phyton scripting knowledge is a plus General understanding of AWS and similar cloud technologies along with Tableau, Databricks and Grafana Linux and very comfortable with CLI in various environments Expert in remote access tools and applications: Telnet / SSH / SCP / TFTP / Serial Console Experience with broadband, IPTV, and streaming video technologies is big plus Experience with Customer Premise Equipment devices, residential gateways, set top boxes is required. Familiarity with CPE management software solutions is a plus Ability to travel within short notice is required. This position requires international travel up to 50% of work time. Airties has a zero tolerance to discrimination policy. In this regard, during the course of the evaluation of your job application and during all your employment relation, if any, all discriminatory factors such as race, sex, sexual orientation, social gender definitions/roles, color, national or social background, ethnicity, religion, age, disablement, political opinion or any status that is protected under law shall be totally disregarded. *By applying to this job opening, you agree, acknowledge and consent to the transfer of your personal data by Airties to outside of Turkey; in particular to its subsidiaries. *By applying to this job opening, you agree, acknowledge and consent to the transfer of your personal data by Airties to its headquarters established in Turkey.
Posted 1 week ago
1.0 - 6.0 years
5 - 8 Lacs
Gurugram
Work from Office
Hiring For Commercial Business B2B Process Grad/UG with 1 year exp into AD can apply. Salary upto 8.40 LPA Night shifts 5 days working, 2 offs Both side cabs Gurgaon Immediate joiners only Call/WhatsApp Swati 9354911204 Yashraj 9910986621 Required Candidate profile Candidate must have excellent communication skills. Must have exp into DNS / DHCP / Telnet / Share point / FSMO / Group Policy / In tunes / EXOP / ODSP / Active Directory / O365 / EPS Etc. Perks and benefits Both side Cabs
Posted 1 week ago
0.0 - 3.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Company Description Capital Business Systems Private Limited (CBSL Group) has a rich heritage dating back to 1950. Initially focused on binding and security printing solutions for banks, the company has expanded to offer a wide range of services including digital transformation, information management, records and document storage, and solar solutions for banks and ATMs. CBSL Group is also involved in Knowledge Process Outsourcing (KPO), providing top-notch non-voice services to the BFSI sector. The company is known for its commitment to quality and innovation. Role Description This is a full-time, on-site role located in Bengaluru for a Service Engineer. The Service Engineer will be responsible for providing technical support, conducting field service visits, troubleshooting, and performing maintenance and repair tasks. The role also includes ensuring effective communication with customers and internal teams to resolve issues promptly. Qualifications Qualifications Experience in deploying, debugging, and maintaining Windows desktop applications ( .NET / C# preferred). Windows Application Support Basic understanding of Windows Services and scheduled tasks Telnet & Port Communication: Ability to test and troubleshoot port-based communication between application and printer or server IIS (Internet Information Services) - Hosting and configuration of web applications and APIs on IIS SSL certificate installation, binding, and configuration Managing application pools, virtual directories, and permissions API Knowledge : Experience using tools like Postman for testing APIs Basic understanding of authentication methods (API Key, Bearer Token ) Networking Basics: IP configuration, host name mapping. Location : Chennai Experience: 0 - 3 Years
Posted 2 weeks ago
2.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
Join our Team About this opportunity: To provide L1 support on Incidents resolutions and technical operations on wide area network technologies & Products such as Routers, Switches, Firewalls, proxies, load balancers, VPNs, Cloud, Windows & Linux servers, etc. What you will do: Utilize strong technical skills on L2 and L3 networking protocols to support network operations. Apply understanding of cloud platforms such as GCP, AWS, Azure, and IBM to enhance network performance and reliability. Implement ITIL incident, problem, and change management practices, adhering to defined service level agreements. Demonstrate flexibility in work approach and responsibilities, including participation in 24/7 rotational shifts. Investigate and resolve network faults, handling incidents (P1 through P4) within specified SLAs. Collaborate closely with external suppliers (e.g., BT, Verizon) to address ongoing issues effectively. Report network status to key stakeholders, ensuring transparency and timely communication. Exhibit self-starter qualities, capable of working with minimal supervision. Display self-motivation and the ability to multitask efficiently. Maintain a positive and cooperative attitude, even in stressful situations. The skills you bring: Networking Basics: OSI Model, TCP/IP, VLANs, Subnetting, Palo Alto Firewalls, Routing & Switching. Monitoring Tools: Experience with tools like BMC Helix, Nagios. Incident Handling: Familiarity with ticketing systems like SMP, Remedy, or Jira. Basic Troubleshooting: Ability to perform ping, traceroute, telnet, SSH, SNMP checks for connectivity issues. Linux/Windows Basics: Understanding log analysis and CLI commands. Cloud & Virtualization (Optional): Exposure to AWS, Azure, or GCP can be beneficial. Qualification: CCNA (Cisco Certified Network Associate) – Fundamental networking knowledge. General networking concepts. ITIL Foundation – Understanding IT service management processes. Work Experience: Minimum 2+ year experience, Network Monitoring or Technical Support roles. Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Noida Req ID: 765534
Posted 2 weeks ago
3.0 years
0 Lacs
Bengaluru, Karnataka, India
Remote
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Job Title: Technical Support Engineer - L1 Location & Mode: Bangalore - Onsite (No Hybrid/ WFH) Duration: Full-Time Shift: Open to rotational Shift Logistics: Cabs, Food, and other benefits provided Availability: Immediate / serving NP/ NP of 30-45 D Job Description We are looking for a Customer Support Engineer with strong and proven customer service experience in the IT market. We are looking for candidates with willingness to learn, a solution-oriented mindset and excellent communication skills. The Customer Support Engineer will provide world-class support service to our customers and ensure customer satisfaction. The candidate is expected to maintain a professional, courteous and customer service-focused attitude always. Required Skills Minimum 3 years’ experience in a Technical Support Role Solid knowledge and hands-on experience in TCP/IP protocol stack including addressing. TCP/IP, routing, switching, cabling, internet protocols (BGP,ISIS, and OSPF), firewalls, VPNs, and load balancers. SQL databases. Microsoft Windows Server. General inter-networking (e.g Active Directory). Networking concepts and protocols such as DNS, DHCP, FTP, TFTP, HTTP, iptables and PXE booting. Commands/utilities including but not limited to Apache, FTP, telnet, SSH, SMTP, POP, IMAP. Preferred Skills Successful completion of the Kaseya Certified Administrator Certification (KCA). Solid In-depth knowledge of Linux/Unix and Windows environment. Industry-accepted certifications or equivalent work experience in one or more of the following areas: A+ Hardware/Software Network + CCNA Virtualization (VMware, Hyper-V) Linux+ MCP, MCTS or MCITP (Windows Server2k8, Windows Server 2012) Server+ Responsibilities To take complete ownership of the diagnosis and resolution of Product issues, ranging from simple to very complex To provide the Customer with the most suitable, relevant solution in the best manner To engage with Customers both in writing and verbally in the most courteous manner, through all stages of resolution To ensure thorough collection of case details and they’re recorded correctly and professionally To coordinate with multiple teams if necessary and follow-up tenaciously with them to get Customer issues resolved To study the trends in issues being raised and suggest changes in line with the trends To assist in the development and implementation of new or improved service delivery strategies and initiatives Ensure that knowledge is transferred and shared within the team Assisting in the maintenance of all process documentation that is relevant to the Product and its customers Work within the development cycle to assist with product enhancements and improvements General Skills Customer Centric. Excellent listening skills. Excellent communication skills, both verbal and written English. Strong Organizational, prioritization, and multitasking skills. Excellent phone etiquette. Excellent time management; (i.e. ability to prioritize tickets and complete research on time). Ability to properly articulate ideas, suggestions, and provide positive/constructive feedback. Ability to work independently without direct supervision. Willingness to work with team members or group to achieve common goals. Willingness to liaise with other departments to achieve common goals. Company Description Kaseya is the leading cloud provider of IT systems management software, offering a complete IT management solution delivered both via cloud and on-premise. Kaseya technology empowers MSPs and mid-sized enterprises to proactively manage and control their IT environments remotely, easily and efficiently from a single platform. Kaseya solutions are in use by more than 10,000 customers worldwide in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya has a presence in over 20 countries. To learn more, please visit http://www.kaseya.com Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Posted 2 weeks ago
0 years
0 Lacs
Pune, Maharashtra, India
On-site
Description and Requirements "At BMC trust is not just a word - it's a way of life!" Hybrid Description and Requirements "At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! The IZOT product line includes BMC’s Intelligent Z Optimization & Transformation products, which help the world’s largest companies to monitor and manage their mainframe systems. The modernization of mainframe is the beating heart of our product line, and we achieve this goal by developing products that improve the developer experience, the mainframe integration, the speed of application development, the quality of the code and the applications’ security, while reducing operational costs and risks. We acquired several companies along the way, and we continue to grow, innovate, and perfect our solutions on an ongoing basis. BMC is looking for a talented Java Product Developer to join our family working on complex and distributed software, developing, and debugging software products, implementing features, and assisting the firm in assuring product quality. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Contribute to be a member of the Development team responsible for developing and debugging of software products. Work on complex problems where analysis of situations or data requires an in-depth evaluation of several factors. Work across product lines with interaction of other BMC products Independently design and implement features that address customer needs with a sense of ownership within given timelines As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems. To ensure you’re set up for success, you will bring the following skillset & experience: Experienced of 6 yrs in Java on different OS platform Linux primary (other: Windows, z/OS) Experienced with Java language and Java backend programming JSON, SQL, XML libraries Knowledgeable with Front end programming Angular, CSS, JavaScript , HTML Knowledgeable with databases - mainly Derbi Experienced with build systems Make files, Maven. Experienced with GitHub, Jenkins, Apache Tomcat (configuration, architecture etc.) Experienced with postman, Putty or any other telnet client for windows, eclipse Experience working in resolving Security issues resulting by Dynamic\static\cryptographic\PenTest scans - an Advantage Knowledge of technologies such REST API’s, Spring Framework/Boot, ActiveMQ/Kafka/RabbitMQ or similar. Experienced in an Agile environment and agile methodologies Good communication skills – both written and verbal in English BSc/BA in Computer Science, Engineering or a related field with proven field experience. CA-DNP Our commitment to you! BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page. BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process. At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 2,790,000 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits. We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices. ( Returnship@BMC ) Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.
Posted 3 weeks ago
3.0 - 6.0 years
3 - 7 Lacs
Bengaluru
Remote
Job Title: Network Engineer (3-6 Years) Job Location: Bengaluru, India About Veoneer : Veoneer is a world leader, and over the years, Veoneer has delivered more than 1.1 billion electronic control units and crash sensors to car manufacturers globally. Owned by AIP and headquartered in the U.S. Veoneer has approximately 2,550 employees in 11 countries. What you'll do? Design, implement, and maintain enterprise network infrastructure with a focus on high availability and security. Manage and configure Fortinet firewalls, Fortinet and Cisco switches and access points, to support business operations. Administer and optimize Fortinet tools including FortiManager, FortiAnalyzer, FortiEMS, FortiClient, and FortiAuthenticator. Monitor network performance and troubleshoot issues to ensure minimal downtime. Collaborate with the NOC, local IT, application owners, vendors, and other teams to support network-related initiatives and projects globally. Maintain documentation for network configurations, procedures, and policies. Being available to perform after hours network changes and answering to on-call escalations for P1 issues. Stay current with emerging technologies and recommend improvements to enhance network security and performance. What you'll bring? Minimum 3 years of experience in network support or engineering within a global enterprise or manufacturing environment. At least 2 years of hands-on experience managing Fortinet firewalls and switches. At least 2 years of experience with Fortinet tools: FortiManager, FortiAnalyzer, FortiEMS, FortiClient, and FortiAuthenticator. At least 2 years of experience with Cisco switches, wireless LAN controllers, and access points. Strong understanding of network protocols, routing, switching, and security best practices. Experience with network and diagnostic tools, such as SolarWinds platform tools (Orion, NCM, IPAM), ping, traceroute, CDP/LLDP, using ARP to track learned MAC addresses, check routing tables, match traffic with firewall policies, look-upand more. Strong understanding of network/security protocols and concepts, including: IP addressing, subnetting, CIDR MAC addresses, ARP, VLANs L2 and L3 segmentation ACLs, firewall policies NGFW concepts, IPS/IDS Static and dynamic routing (BGP preferred) VPN (site to site, remote access) and SD-WAN NAT (IPv4) Use of certificates Redundancy, HA, clustering, stacking, failover, and load balancing Wireless controllers and access points SNMP, NTP, HTTP/HTTPS, SSH, telnet, FTP/SFTP Public and private cloud network concepts Proxy servers Data plane, control plane, management plane Basic experience with using Microsoft Windows Active Directory, DHCP, DNS. Fortinet NSE certifications (e.g., NSE 4, NSE 5, or higher). Ability to review system and traffic logs for troubleshooting network issues. Excellent problem-solving skills and attention to detail. Strong communication and documentation abilities. Preferred Certifications : Fortinet NSE certifications (e.g., NSE 4, NSE 5, or higher). Cisco Certified Network Associate (CCNA) certification. Experience with other network security platforms or tools. Familiarity with automation and scripting for network management. Preferred Qualification: BE / BTech / ME / MTech in Engineering Stream
Posted 3 weeks ago
2.5 - 5.0 years
7 - 9 Lacs
Madurai
On-site
Technical Specialist Madurai 2.5-5 Years INDIA Job Description (Posting). Should have minimum of 5-10 years of experience in RHEL Linux environment. In-depth knowledge in Boot process Management and troubleshooting techniques. Should be proficient in task scheduling and scripting. Experience in User/Group Management, AD/LDAP, Policies, Permissions, ACL, etc. Strong knowledge on LVM, VxVM, File systems and RAID. fdisk, parted, tune2fs, e2fsck, File system creation/modification/migration, etc. System/package/patch up-gradation using RPM, YUM, RHN, Satellite, etc. Server patching via Redhat Satellite Servers, Maintaining the Satellite Servers. System Resource monitoring, management and log file interpretation. Must be Strong in Backup and Recover Procedures. Veritas Cluster Implementations, up-gradation/migration/trouble shooting in Linux. Hands on experience in handling Linux OS Clusters. Network configurations, ROUTE, NIC bonding, Bridging, etc. Experience on configuring Storage on Linux & Good understanding HBA configuration and Multi-path software's, NAS, SAN, iSCSI, etc. Should have worked on OEM Servers and coordination with OEM for hardware and Operating system related issues. Work Experience on Linux Security - TCPwrapper, IPtables and SELinux. Experience on Opensource Virtualization, LDAP services will be a value add. Knowledge about Webmin, ILO, DRAC, cPanel, etc. Should have expertise to write scripts for critical activities in shell scripting. Ansible, Perl and Python are advantages. Cluster fail-over Drill, DR drill, Restoration drill, etc. Experience in NTP, NFS, NIS, Sendmail, SMTP, DHCP, Samba, CIFS, Postfix, FTP, VSFTP, DNS, Apache/Tomcat, etc. Problem Determination and Resolution. System Hardening, Security audit, Security baseline, VAPT and Performance fine tuning. VMWare, ESXi, RHEVM, KVM, OVM/OVS, etc. will be an additional advantage. Should be familiar with Networking stuff and tools like IPCS, TOP, tcpdump, nmap, Wireshark, SSH, Telnet, SMTP, netstat, etc. Experience in ITIL Process flow. Handing Major Incidents, Customer Escalations, Identifying root cause & Preparing RCA, etc. Excellent communication and interpersonal skills. Engineering of systems administration-related solutions for various projects and operational needs. Collaborate with other teams and team members to develop automation strategies and deployment processes. Strong work experience in Veritas Clusters. Experience in Ansible playbook creation, roles and managing the AAP. Experience in Redhat Satellite environment. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases Qualification B-Tech No. of Positions 1 Skill (Primary) Data Center-Unix-IBM AIX Auto req ID 1543478BR
Posted 3 weeks ago
3.0 - 6.0 years
0 Lacs
Bengaluru East, Karnataka, India
Remote
Job Title: Network Engineer (3-6 Years) Job Location: Bengaluru, India About Veoneer Veoneer is a world leader, and over the years, Veoneer has delivered more than 1.1 billion electronic control units and crash sensors to car manufacturers globally. Owned by AIP and headquartered in the U.S. Veoneer has approximately 2,550 employees in 11 countries. What you'll do? Design, implement, and maintain enterprise network infrastructure with a focus on high availability and security. Manage and configure Fortinet firewalls, Fortinet and Cisco switches and access points, to support business operations. Administer and optimize Fortinet tools including FortiManager, FortiAnalyzer, FortiEMS, FortiClient, and FortiAuthenticator. Monitor network performance and troubleshoot issues to ensure minimal downtime. Collaborate with the NOC, local IT, application owners, vendors, and other teams to support network-related initiatives and projects globally. Maintain documentation for network configurations, procedures, and policies. Being available to perform after hours network changes and answering to on-call escalations for P1 issues. Stay current with emerging technologies and recommend improvements to enhance network security and performance. What you'll bring? Minimum 3 years of experience in network support or engineering within a global enterprise or manufacturing environment. At least 2 years of hands-on experience managing Fortinet firewalls and switches. At least 2 years of experience with Fortinet tools: FortiManager, FortiAnalyzer, FortiEMS, FortiClient, and FortiAuthenticator. At least 2 years of experience with Cisco switches, wireless LAN controllers, and access points. Strong understanding of network protocols, routing, switching, and security best practices. Experience with network and diagnostic tools, such as SolarWinds platform tools (Orion, NCM, IPAM), ping, traceroute, CDP/LLDP, using ARP to track learned MAC addresses, check routing tables, match traffic with firewall policies, look-upand more. Strong understanding of network/security protocols and concepts, including: IP addressing, subnetting, CIDR MAC addresses, ARP, VLANs L2 and L3 segmentation ACLs, firewall policies NGFW concepts, IPS/IDS Static and dynamic routing (BGP preferred) VPN (site to site, remote access) and SD-WAN NAT (IPv4) Use of certificates Redundancy, HA, clustering, stacking, failover, and load balancing Wireless controllers and access points SNMP, NTP, HTTP/HTTPS, SSH, telnet, FTP/SFTP Public and private cloud network concepts Proxy servers Data plane, control plane, management plane Basic experience with using Microsoft Windows Active Directory, DHCP, DNS. Fortinet NSE certifications (e.g., NSE 4, NSE 5, or higher). Ability to review system and traffic logs for troubleshooting network issues. Excellent problem-solving skills and attention to detail. Strong communication and documentation abilities. Preferred Certifications Fortinet NSE certifications (e.g., NSE 4, NSE 5, or higher). Cisco Certified Network Associate (CCNA) certification. Experience with other network security platforms or tools. Familiarity with automation and scripting for network management. Preferred Qualification: BE / BTech / ME / MTech in Engineering Stream
Posted 3 weeks ago
3.0 - 6.0 years
0 Lacs
Bengaluru, Karnataka, India
Remote
Job Title: Network Engineer (3-6 Years) Job Location: Bengaluru, India About Veoneer : Veoneer is a world leader, and over the years, Veoneer has delivered more than 1.1 billion electronic control units and crash sensors to car manufacturers globally. Owned by AIP and headquartered in the U.S. Veoneer has approximately 2,550 employees in 11 countries. What you'll do? Design, implement, and maintain enterprise network infrastructure with a focus on high availability and security. Manage and configure Fortinet firewalls, Fortinet and Cisco switches and access points, to support business operations. Administer and optimize Fortinet tools including FortiManager, FortiAnalyzer, FortiEMS, FortiClient, and FortiAuthenticator. Monitor network performance and troubleshoot issues to ensure minimal downtime. Collaborate with the NOC, local IT, application owners, vendors, and other teams to support network-related initiatives and projects globally. Maintain documentation for network configurations, procedures, and policies. Being available to perform after hours network changes and answering to on-call escalations for P1 issues. Stay current with emerging technologies and recommend improvements to enhance network security and performance. What you'll bring? Minimum 3 years of experience in network support or engineering within a global enterprise or manufacturing environment. At least 2 years of hands-on experience managing Fortinet firewalls and switches. At least 2 years of experience with Fortinet tools: FortiManager, FortiAnalyzer, FortiEMS, FortiClient, and FortiAuthenticator. At least 2 years of experience with Cisco switches, wireless LAN controllers, and access points. Strong understanding of network protocols, routing, switching, and security best practices. Experience with network and diagnostic tools, such as SolarWinds platform tools (Orion, NCM, IPAM), ping, traceroute, CDP/LLDP, using ARP to track learned MAC addresses, check routing tables, match traffic with firewall policies, look-upand more. Strong understanding of network/security protocols and concepts, including: IP addressing, subnetting, CIDR MAC addresses, ARP, VLANs L2 and L3 segmentation ACLs, firewall policies NGFW concepts, IPS/IDS Static and dynamic routing (BGP preferred) VPN (site to site, remote access) and SD-WAN NAT (IPv4) Use of certificates Redundancy, HA, clustering, stacking, failover, and load balancing Wireless controllers and access points SNMP, NTP, HTTP/HTTPS, SSH, telnet, FTP/SFTP Public and private cloud network concepts Proxy servers Data plane, control plane, management plane Basic experience with using Microsoft Windows Active Directory, DHCP, DNS. Fortinet NSE certifications (e.g., NSE 4, NSE 5, or higher). Ability to review system and traffic logs for troubleshooting network issues. Excellent problem-solving skills and attention to detail. Strong communication and documentation abilities. Preferred Certifications : Fortinet NSE certifications (e.g., NSE 4, NSE 5, or higher). Cisco Certified Network Associate (CCNA) certification. Experience with other network security platforms or tools. Familiarity with automation and scripting for network management. Preferred Qualification: BE / BTech / ME / MTech in Engineering Stream
Posted 3 weeks ago
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