Summary
Position Summary
National Consulting Services
The National Office, a key Strategic Enabler in our new model, is comprised of professionals with various areas of focus that collectively provide mission critical services to support Deloitte’s overall success. Whether focused on project financials, quality and risk management, methods and tools, sales excellence, talent, leadership support, or other activities these professionals ensure that our Firm operates efficiently, and our people are able to effectively serve clients every day.
Position Summary
Level:
Senior ManagerAs a Senior Manager at Deloitte Consulting, you will oversee the technical delivery of enterprise-scale software solutions, lead cross-functional and global teams and mentor junior members. You will collaborate to understand functional requirements, support sales and proposal efforts, and drive end-to-end project delivery, including estimation and planning, to ensure successful outcomes.
Work you’ll do:
Deloitte Consulting LLP’s Quality and Risk Management (QRM) group is seeking a Risk Manager with extensive experience in supporting global managed services deals and contract structuring, drafting customized contractual provisions and risk review, negotiations, operations, and operational aspects of professional services contracts with an emphasis on information technology/BPO services in support of US clients with Indian global capability centers (GCCs). The emphasis of this role is related to managed services and staff augmentation services provided in connection with our clients’ GCCs. The role will span two functions: i) as a key member of a specialized pursuit team, supporting Operate pursuits (managed services) and engagements in the lead QRM role or in a QRM/Operate subject matter expert role mentoring Core Risk Managers; and ii) developing artifacts, training and best practices for Core Risk Managers. Both functions are described in detail below.Responsibilities/Here is What You Will Do:
Deal Support, Contracting and Negotiations
- Assist with deal and contract review activities. Support our sales team with deal and contract structuring, RFI/RFP/Proposals, and contract review, drafting custom provisions and negotiations – all related to complex global professional services heavily centered on technology and business processes with a special emphasis on:
- Building specialized resource capacity at scale through rebadging, hiring or subcontracting.
- Providing on-going client-specific services including technology services and Business Process Outsourcing (BPO) (e.g., claims processing; finance transaction processing; revenue cycle management including accounts receivable; coding; and other processes).
- Driving appropriate detail, volumetrics, and client dependencies into contracts.
- Master level fluency with performance management methodologies and service-specific metrics (SLAs) including understanding market benchmarks and the practical aspects of SLA management.
- Providing guidance around the implementation of a strong quality-control framework as a part of service delivery, with specific quality-control plans and staffing requirements for quality checks detailed in the applicable SOW.
- Incorporating requirements into contracts around standardizing continuous improvement in delivery, which may include process simplification, process standardization, rationalization of process steps, and similar activities.
- Addressing the use of transformative digital technologies (including generative AI), analytics, or automation transformations
- Addressing highly customized commercial arrangements (investment pools, volume discounts, smoothed payments, irregular invoicing methodologies) in a way that is contractually sufficient.
- Intersect with various functions including sales, legal, finance and delivery to act as a strategic and authoritative advisor to help optimize deal flow along with sales and contracting cycles.
- Work closely with deal teams and legal in reviewing and negotiating agreements such as master agreements, services schedules, confidentiality agreements and teaming agreements. Own risk consultation and contracting support for scope of work/SOW documents.
- Provide guidance on contracting and negotiation strategies. Ensure cross-functional alignment through contracting life-cycles.
- Ensure that contracting requirements are met and handled in a manner that is consistent with the Firm’s policies, requirements, and good business practices.
- Support QRM activities and initiatives working in partnership with the QRM Operate Lead, focused on the Operate engagement model. Drive initiatives related to risk and quality for the Operate engagement model, including developing best practices for:
- a systematic approach to risk evaluation and mitigation approaches (e.g., contractual and operational)
- reusable artifacts (e.g., playbooks, templates, checklists) for Risk Managers and practitioners to use to facilitate optimal risk navigation, contracting, and delivery outcomes
- strategy and guidance around complex hybrid services engagements with third party technologies and subcontractors involved
- identification and facilitation of resolution of Independence issues
- commercial/financial issues and implications associated with certain Operate constructs (e.g., complex invoicing methodologies; investments, rebates and “sticky deal constructs”)
- Track performance and lifecycle issues of Operate deals
- Educate and mentor Core Risk Managers on foundational Operate plays (e.g., AMS+, Deloitte-as-a-Service, Hybrid Services, and Sticky Deal Constructs), focused on building awareness and capacity to provide guidance and support to the practice
- Mitigate delivery quality risks during proposal development, during contracting, at engagement startup, and throughout service delivery for Operate engagements
Ongoing and Post Execution Risk Management and Contracting Support
- Assist with ongoing contracting, risk management and mitigation support for ongoing contracting requirements - SOWs, Change Orders, amendments, renewals and related subcontractor contracts, and technology licenses.
- Facilitate continued compliance with contractually required policies and processes and with the Firm’s internal policies.
- Continue to collaborate with different functions to socialize agreement/contractual requirements and business terms
- Provide coaching and guidance to engagement leaders on critical risk and quality issues, driving escalations as needed with multiple stakeholder groups
- Work actively with account leadership and quality team to identify and help mitigate post-signature delivery and engagement risks.
Knowledge Management and Training Support
- Maintain knowledge of core professional services (IT, Managed Services, Outsourcing) and product offerings to continue supporting contracting and risk matters in a fast-paced constantly changing environment.
- Work independently to manage contractual matters and risks and be the trusted QRM advisor on the largest, most critical deals.
- Drive creation of reusable artifacts and templates including checklists, modular contract language, recommended internal processes related to Operate-specific services
- Provide mentoring and training to Risk Management colleagues and to a broader audience to enhance knowledge of and compliance with firm’s policies, templates and processes.
- Proactively pursue, assess and, where appropriate, advance firm’s initiatives including in the areas of software, cloud, data analytics, operate services and privacy and security.
- Support strategic initiatives pertaining to development/updating of processes, tools, and templates to improve overall risk management and contracting practices and to help drive adoption of such processes, tools, and templates.
The team:
QRM is committed to providing our engagements and practitioners with the resources, tools, assets, and approaches they need to be world class advisors, implementors, and operators. We are looking for people who are passionate about technology and innovation and can develop ideas into products that are relevant to solve business problems.
Qualifications
Must Have Skills/Project Experience/Certifications:
- Experience in writing and reviewing scope of work documents with a focus on incorporating actionable and measurable guidance to address specific risks in contracting and around delivery execution.
- Proven willingness to listen and learn, and a consistent record of making and explaining appropriate decisions (even when this leads to tough business discussions).
- Experience Requirements: Minimum 8-10 years of direct contract negotiation for technology services. Experience and an authoritative understanding of technology and BPO implementation and delivery including contractual matters, resourcing, delivery, and the complexities of client organizations.
- Fluency around resource acquisition matters (rebadging, subcontracting as scale and transfer out)
- Ability to travel up to 25%, on average, based on the clients and industries/sectors you serve
Good to Have Skills/Project Experience/Certifications:
- Strong understanding of professional services contracting lifecycle with an emphasis on technology and BPO services
- Proven track record influencing diverse set of stakeholders and driving common outcomes with a strong understanding of commercial contracting processes, including terms and conditions
- Outstanding verbal/written communication, collaboration, and negotiation skills to lead an environment driven by customer service and teamwork
- Excellent leadership skills including ability to prioritize critical needs, act decisively, and handle a high volume of complex tasks within a given timeframe
- Change Agent – has the ability to get things done through influence in QRM and the Operate engagement model leadership team
- Balanced – is practical and has the ability to balance risk appetite with growth objectives
- Results-orientation – has the ability to get things done effectively
- Leadership – has the ability to deal with adversity and ambiguity, and make the right decisions in a timely manner
- Experience in a similar role evaluating and addressing risk with highest complexity Information Technology implementation, professional service, and hybrid contracts is desirable
- Demonstrated track record of developing creative deal structures and driving clear contracting for such structures
- Experience supporting complex services pursuits that are driven for clients by third party advisors and law firms
- Strong interpersonal and people skills
- Experience and ability to work directly with senior level individuals (internally and externally)
Education:
- BBA/BA/BS in related field, Masters’ Degree is desirable
Location:
- Bengaluru/Hyderabad/Pune/Chennai/ Kolkata
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.Requisition code: 314458
