At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Analyse and identify the linkages and interactions between the component parts of an entire system.
- Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
- Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
- Develop skills outside your comfort zone, and encourage others to do the same.
- Effectively mentor others.
- Use the review of work as an opportunity to deepen the expertise of team members.
- Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
Role Overview
The C/C# .Net Manager is responsible for providing technical assistance to team for troubleshooting the bugfixes, troubleshooting, and optimizing C/C# applications, ensuring seamless operation, performance, and availability of enterprise applications.
Required Technical Skills
🔹 Programming & Debugging: C, C++, C#, .NET Core, ASP.NET, WinForms, WPF🔹 API & Database Support: REST, SOAP, SQL Server, PostgreSQL, Entity Framework, Dapper🔹 Performance & Optimization: Profiling tools (PerfView, dotTrace, Visual Studio Profiler)🔹 Server & Deployment: IIS, Apache, Nginx, Windows Services, Docker, Kubernetes🔹 DevOps & CI/CD: Jenkins, Azure DevOps, GitHub Actions, Terraform, Ansible🔹 Cloud & Monitoring: AWS, Azure, GCP, Splunk, ELK Stack, Dynatrace🔹 Security & Compliance: OAuth2, JWT, SSL/TLS, SonarQube, Fortify, OWASP
Key Responsibilities
- Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance.
- Implement permanent solution by performing Root Cause Analysis (RCA) of the incidents.
- Review existing solutions, identify opportunities for continuous improvements, and perform enhancements to systems.
- Understand .NET & Cloud systems architecture with high customization and complex business process and recommend/implement scalable solutions.
- Manage systems integrations to/from the application and assist in data transfers.
- Work with infrastructure team to ensure the public cloud environment is tuned to optimum efficiency.
- Manage SLAs and guide the team to triage, identify and recommend technical solutions for fixing issues and enhancements.
- Collaborate and work with business and cross-functional teams to identify & implement effective solutions that automates and optimizes system performance and business processes, including scaling cloud-native applications.
- Must be willing to work in shifts, provide hand-over to global teams, and provide on-call support during off-business hours.
Key Skills And Experience
7 - 12 years of relevant experience with following skillsets
- Technology proficient in C#/.Net, ASP.NET, SQL, JavaScript
- Experience working in Cloud-native application development and maintenance (Azure)
- Knowledge of Web Services integration (REST, WSDL/SOAP, XML, JSON)
- Knowledge of working in CI/CD, build automation tools, and Git.
- Experience working in Managed services environment providing application support, with strong knowledge on IT Service Management (ITSM) process including incident, request, and problem management.
- Experience working with cross functional teams.
- Must possess good communication skills and experience working with client teams.
- Experience in Azure cloud development is preferred.
- Experience working in a hybrid and multi-cloud environment is a plus.
- Good understanding of the finance, mortgage and legal applications is a plus.
