At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Apply a learning mindset and take ownership for your own development.
- Appreciate diverse perspectives, needs, and feelings of others.
- Adopt habits to sustain high performance and develop your potential.
- Actively listen, ask questions to check understanding, and clearly express ideas.
- Seek, reflect, act on, and give feedback.
- Gather information from a range of sources to analyse facts and discern patterns.
- Commit to understanding how the business works and building commercial awareness.
- Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
Role Overview
The C/C# Support Analyst is responsible for monitoring, troubleshooting, and optimizing C/C# applications, ensuring seamless operation, performance, and availability of enterprise applications. The role involves incident resolution, debugging, performance tuning, database optimization, API troubleshooting, and CI/CD support. The analyst will work in an Agile, DevOps-driven environment supporting legacy modernization, stabilization, enhancements, and performance improvements for mission-critical Freight, Rail, and Logistics applications.
Required Technical Skills
🔹 Programming & Debugging: C, C++, C#, .NET Core, ASP.NET, WinForms, WPF
🔹 API & Database Support: REST, SOAP, SQL Server, PostgreSQL, Entity Framework, Dapper
🔹 Performance & Optimization: Profiling tools (PerfView, dotTrace, Visual Studio Profiler)
🔹 Server & Deployment: IIS, Apache, Nginx, Windows Services, Docker, Kubernetes
🔹 DevOps & CI/CD: Jenkins, Azure DevOps, GitHub Actions, Terraform, Ansible
🔹 Cloud & Monitoring: AWS, Azure, GCP, Splunk, ELK Stack, Dynatrace
🔹 Security & Compliance: OAuth2, JWT, SSL/TLS, SonarQube, Fortify, OWASP
Key Responsibilities
1️
⃣ Incident Management & Troubleshooting
✅ Provide Level 2/3 support for C and C# applications, resolving crashes, performance issues, and integration failures.
✅ Debug memory leaks, concurrency issues, deadlocks, and threading problems in C/C# applications.
✅ Investigate and resolve .NET Framework/.NET Core issues, DLL conflicts, and application dependencies.
✅ Use Windows Event Logs, Debugging Tools (WinDbg, GDB, Visual Studio Debugger), and Log Monitoring to identify root causes.
✅ Work with ITIL-based Change, Incident, and Problem Management processes (JIRA, ServiceNow, Remedy).
2️
⃣ API & Database Support
✅ Troubleshoot RESTful APIs, Web Services, and SOAP APIs in ASP.NET Web API and .NET Core.
✅ Debug and optimize SQL queries, stored procedures, and indexing strategies in SQL Server, PostgreSQL, or Oracle.
✅ Work with Entity Framework (EF), ADO.NET, and Dapper ORM for efficient data handling.
✅ Fix authentication and session management issues (OAuth2, JWT, Active Directory, LDAP).
3️
⃣ Performance Optimization & Memory Management
✅ Identify and resolve performance bottlenecks in C/C# applications using profiling tools like PerfView, Visual Studio Profiler, and dotTrace.
✅ Optimize garbage collection, memory allocation, and CPU utilization in .NET and C applications.
✅ Improve application startup time, response latency, and thread execution efficiency.
✅ Tune database queries, caching mechanisms (Redis, Memcached), and data serialization (JSON, XML, Protobuf).
4️
⃣ Windows & Linux Server Support
✅ Deploy, monitor, and troubleshoot C/C# applications running on Windows and Linux environments.
✅ Work with IIS, Apache, or Nginx for application hosting and configuration.
✅ Manage Windows Services, background jobs, and scheduled tasks for batch processing.
✅ Handle containerized applications (Docker, Kubernetes, OpenShift) in cloud environments.
5️
⃣ CI/CD & DevOps Support
✅ Support CI/CD pipelines for C# applications using Jenkins, Azure DevOps, GitHub Actions, GitLab CI/CD.
✅ Assist in automated builds and deployments using MSBuild, NuGet, and Octopus Deploy.
✅ Work on Infrastructure as Code (Terraform, Ansible) for cloud-based deployments.
✅ Manage version control and branching strategies using Git, Bitbucket, or TFS.
6️
⃣ Security & Compliance
✅ Ensure C/C# applications comply with security standards (GDPR, HIPAA, SOC 2, ISO 27001).
✅ Monitor and mitigate vulnerabilities using SonarQube, Fortify, and Veracode.
✅ Implement SSL/TLS security measures, secure API calls, and role-based authentication.
✅ Protect applications against buffer overflow, SQL injection, and OWASP Top 10 security threats.
7️
⃣ Cloud & Monitoring Support
✅ Monitor application logs and errors using Splunk, ELK Stack, Application Insights, or Dynatrace.
✅ Support cloud-hosted applications on AWS, Azure, or GCP using Lambda, Azure Functions, or Cloud Run.
✅ Work with Azure App Services, AWS Elastic Beanstalk, or Kubernetes for hosting .NET applications.
✅ Ensure application scalability and availability using load balancing and auto-scaling strategies.
8️
⃣ Collaboration & Documentation
✅ Work in Agile (Scrum/Kanban) environments for continuous improvement and support.
✅ Maintain technical documentation, runbooks, SOPs, and knowledge bases.
