Learning & Development Manager

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

We are seeking a Manager Talent Development to join our Global Talent Development team. In this role, you will design, deliver, and operationalize leadership development programs that align with Freshworks’ values, support organizational priorities, and elevate leadership capability across India and globally.

The ideal candidate is a strong learning designer, facilitator, and learning operator who can independently lead end-to-end program cycles, adapt content for global contexts, and apply analytics and AI tools to improve learning effectiveness. You will collaborate closely with partners across HR, business teams, and global stakeholders.

This is a high-impact, high-autonomy role for someone who can think strategically while delivering flawlessly.

Key Responsibilities :

Instructional Design & Program Development

• Design high-impact learning experiences for new managers, mid-level leaders, and ICs.
  

• Create facilitator guides, toolkits, microlearning, job aids, and blended learning experiences.
  

• Localize global programs for India and APAC while preserving core learning outcomes.
  

• Use AI-enabled tools (content creation, adaptive assessments, learning pathways) to scale and personalize learning.
  

Facilitation & Delivery

• Facilitate in-person and virtual leadership programs, capability sessions, and experiential workshops.
  

• Use coaching, storytelling, and interactive learning to engage participants.
  

• Partner with HRBPs and business leaders to embed learning into real work contexts.
  

Learning Operations & End-to-End Execution

• Own the full program cycle: planning, communication, scheduling, logistics, delivery, and follow-up.
  

• Partner with HRBPs to drive nominations, attendance, manager engagement, and completion.
  

• Manage vendor coordination, platform readiness, reporting, and on-ground execution.
  

Analytics, Measurement & Continuous Improvement

• Build dashboards and reports to track participation, engagement, and ROI.
  

• Analyze learner feedback, performance trends, and behavioral indicators to refine programs.
  

• Present insights and recommendations to senior stakeholders with clear data storytelling.
  

AI-Enhanced Learning & Innovation

• Pilot and evaluate AI-based tools for assessments, content generation, and adaptive learning.
  

• Recommend ways to integrate AI to enhance learner experience and optimize operations.
  

• Stay updated on emerging L&D technologies and trends.
  

Qualifications

• 5–7 years of experience in Talent Development or Learning & Development (preferably in SaaS or high-growth tech).
  

• Proven success in designing and facilitating leadership or capability-building programs.
  

• Strong instructional design skills using modern, blended, and experiential methods.
  

• Hands-on experience managing LMS/LxP systems and learning operations.
  

• Strong analytical skills, comfortable using data to measure impact and drive improvements.
  

• Excellent communication, stakeholder management, and cross-cultural collaboration skills.
  

• Ability to work occasionally with global time zones (US/Europe).
  

Preferred

• Experience working in global or multi-regional learning environments.
  

• Exposure to AI-enabled learning tools (LMS plugins, content AI, adaptive platforms).
  

• Certifications in instructional design, coaching, or learning technologies.
  

• Experience in change management, leadership research, or organizational development.
  

Additional Information

Fresh vision. Real impact. Come build it with us.