Company Description The Indian Hotels Company Limited (IHCL) is a renowned hospitality company that brings together a collection of brands, including Taj - India’s Strongest Brand and World’s Strongest Hotel Brand. IHCL offers a diverse portfolio of more than 335 hotels across four continents and 12 countries, spanning luxury to lean luxe segments. Founded by Jamsetji Tata in 1903, IHCL continues to uphold a legacy of exquisite hospitality. Role Description This is a full-time on-site role for a Guest Service Associate located in Coimbatore. The Guest Service Associate will be responsible for providing exceptional guest services, handling reservations, and ensuring customer satisfaction on a day-to-day basis. Qualifications Guest Services and Customer Service skills Strong communication skills Experience in handling reservations Ability to multitask and work in a fast-paced environment Detail-oriented and proactive approach to problem-solving Previous experience in the hospitality industry is a plus Fluency in multiple languages is beneficial High school diploma or equivalent Show more Show less

Company Description The Indian Hotels Company Limited (IHCL) is a hospitality industry leader with a portfolio of over 335 hotels in 150 locations across four continents and 12 countries. IHCL encompasses iconic brands such as Taj, SeleQtions, Gateway Hotels and Resorts, Vivanta, Ginger, Tree of Life, and Amã stays & trails. IHCL, founded by the visionary Jamsetji Tata, is known for blending Indian hospitality with global excellence, making it a prominent player in the hospitality sector. Role Description This is a full-time on-site role for a Food and Beverage Associate based in Bengaluru. The Food and Beverage Associate will be responsible for providing food service, high-quality customer service, and ensuring a seamless food and beverage experience for guests on a daily basis. Qualifications Food Service and Culinary Skills Customer Service and Communication skills Experience in Food & Beverage industry Ability to work in a fast-paced environment Attention to detail and cleanliness Knowledge of safety and hygiene standards Hospitality or culinary qualifications are a plus Show more Show less

Company Description The Indian Hotels Company Limited (IHCL) is a renowned hospitality company with a diverse portfolio of brands that embody the essence of Indian hospitality and global excellence. Role Description This is a full-time on-site Guest Service Associate role located in Raigad Region. The Guest Service Associate will be responsible for providing exceptional guest services, handling reservations, and ensuring customer satisfaction on a day-to-day basis. Qualifications Guest Services and Guest Service skills Customer Service skills Strong communication skills Experience in handling reservations Ability to multitask and work in a fast-paced environment Attention to detail and problem-solving abilities Previous experience in the hospitality industry is a plus Diploma or degree in Hospitality Management or related field Show more Show less

Looking for a Human Resources Manager at the Taj Alibaug Resort & Spa, Maharashtra. Co-ordinates with HR Team on the HR processes as laid down by the Corporate and the Unit Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from ESS to draw an action plan. Develop systems and procedures that achieve higher cost efficiency and employee satisfaction. Recruitment and Performance Appraisal/ Management of the staff in the Unit Develop & Implement the annual plan using the TBEM framework, linking the department's objectives to the unit's overall strategy. -Monitoring in house training. -Implement and sustain Tata Code of Conduct and value systems Primary Skills : Human Resources Requirements : Time Office operations and generating various reports Payroll Administration – HRMS Administration HR Monthly Reports as per Corporate Standards Preparing Annual and Monthly Training Calendar in co-ordination with HOD'S Monitoring STARS at the unit. Conducting Town hall meeting Administrating all Statutory Compliance on regular basis Performance Management System for Staff and Liaison with Staff Welfare Union and Executives Management Managing Employee Relations, redressing staff personal problems Liaison with all Government Agencies Administration of all Contract Labour Conducting various welfare activities Promotion of Community Development Activities Rationalize manpower utilization and carryout Show more Show less

IHCL and its subsidiaries bring together a group of brands and businesses that offer a fusion of warm Indian hospitality and world-class service. These include Taj – the iconic brand for the most discerning travellers, and ranked as ‘World’s Strongest Hotel Brand’ and ‘India’s Strongest Brand’ across sectors as per Brand Finance Hotels 50 and India 100 reports 2024 respectively; SeleQtions, a named collection of handpicked, storied hotels; Vivanta, a chain of contemporary upscale hotels that celebrate joie de vivre; Ginger, a brand that is revolutionizing the lean-luxe segment, and amã Stays & Trails, a charming portfolio of private bungalows and villas set in picturesque locales. Job Profile: Collection from Customers Follow-up with the customers, to collect all dues Liaise with the hotel teams to resolve issues and disputes raised by the customers in invoices Ensure that all dues are collected from customers in line with the targets Coordinating with the Hotel and Customers to reconcile the customer accounts and obtain balance confirmations on annual basis Periodic review of outstanding ledger and monitor incoming payment Responsible for compiling all group billing Focus on minimizing the AR outsnaidng balance Ensuring timely and correct accounting for collection and timely patching and clearing of receipts Candidate Profile Good command over spoken and written English; able to communicate effectively with members and members' offices Minimum 2-3 years in the accounts receivables department of a hotel Show more Show less

Job Description: Work as Head of Catering Sales for our upcoming Taj hotel in Raichak. Analyse local market trends and develop new business leads Maximize all Revenue opportunities. Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market Negotiate room rates/packages with corporate clients Ensure the Sales Team Members are developed effectively and generate a culture of high quality standards and pro-active selling Develop and implement creative local marketing channels including social media sites Work within current business strategies and recognize potential opportunities Communicate with all departments as required within each hotel Report on a weekly/monthly basis appointments, calls made, and list of business leads Answer customer queries in a timely and suitable manner Show more Show less

Job Description: We are seeking an experienced and dynamic Restaurant Manager (preferably a diversity candidate) to lead the dining operations at our upcoming prestigious 5-star luxury property in Raichak near Kolkata. As the Restaurant Manager, you will be responsible for ensuring the highest standards of service, exceptional guest experiences, and overall operational excellence within our upscale restaurant. Responsibilities: Oversee the daily operations of the restaurant, ensuring smooth and efficient service delivery. Maintain and enhance the quality of the dining experience, focusing on attention to detail, food presentation, and overall guest satisfaction. Develop and implement innovative strategies to drive revenue growth and achieve financial targets. Manage the restaurant staff, including hiring, training, and scheduling, to ensure a high-performing and motivated team. Foster a positive and collaborative work environment, promoting teamwork, open communication, and continuous learning. Collaborate with the culinary team to develop and update menus, ensuring a diverse and enticing selection of dishes that align with current trends and guest preferences. Establish and enforce standard operating procedures, ensuring compliance with health and safety regulations and maintaining the highest levels of cleanliness and sanitation. Monitor inventory levels, conduct regular cost control analysis, and implement effective measures to optimize operational efficiency and minimize waste. Act as a brand ambassador, representing the property with professionalism and excellence in all interactions with guests, suppliers, and industry professionals. Stay updated on industry trends, customer preferences, and competitive landscape to identify opportunities for improvement and innovation. Handle guest inquiries, feedback, and complaints promptly and effectively, resolving issues to ensure a positive guest experience. Collaborate with other departments within the property, such as Banquets and Events, to ensure seamless coordination and exceptional service delivery across all areas. Qualifications: Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred). Years of experience in restaurant management, preferably within the luxury hospitality sector. Strong knowledge of fine dining operations, including food and beverage service, menu development, and wine pairing. Proven track record of driving revenue growth, achieving financial targets, and maintaining profitability. Excellent leadership and team-building skills, with the ability to inspire and motivate staff to deliver exceptional service. Exceptional attention to detail and commitment to maintaining the highest standards of quality and presentation. Strong problem-solving abilities and the ability to handle guest concerns and complaints with tact and professionalism. Proficiency in budgeting, cost control, and inventory management. Outstanding communication and interpersonal skills, with the ability to build rapport with guests and colleagues at all levels. Familiarity with industry software and technology, such as POS systems and reservation management systems. Show more Show less