Company Description The Indian Hotels Company Limited (IHCL) is a renowned hospitality company that brings together a collection of brands, including Taj - India’s Strongest Brand and World’s Strongest Hotel Brand. IHCL offers a diverse portfolio of more than 335 hotels across four continents and 12 countries, spanning luxury to lean luxe segments. Founded by Jamsetji Tata in 1903, IHCL continues to uphold a legacy of exquisite hospitality. Role Description This is a full-time on-site role for a Guest Service Associate located in Coimbatore. The Guest Service Associate will be responsible for providing exceptional guest services, handling reservations, and ensuring customer satisfaction on a day-to-day basis. Qualifications Guest Services and Customer Service skills Strong communication skills Experience in handling reservations Ability to multitask and work in a fast-paced environment Detail-oriented and proactive approach to problem-solving Previous experience in the hospitality industry is a plus Fluency in multiple languages is beneficial High school diploma or equivalent Show more Show less
Company Description The Indian Hotels Company Limited (IHCL) is a hospitality industry leader with a portfolio of over 335 hotels in 150 locations across four continents and 12 countries. IHCL encompasses iconic brands such as Taj, SeleQtions, Gateway Hotels and Resorts, Vivanta, Ginger, Tree of Life, and Amã stays & trails. IHCL, founded by the visionary Jamsetji Tata, is known for blending Indian hospitality with global excellence, making it a prominent player in the hospitality sector. Role Description This is a full-time on-site role for a Food and Beverage Associate based in Bengaluru. The Food and Beverage Associate will be responsible for providing food service, high-quality customer service, and ensuring a seamless food and beverage experience for guests on a daily basis. Qualifications Food Service and Culinary Skills Customer Service and Communication skills Experience in Food & Beverage industry Ability to work in a fast-paced environment Attention to detail and cleanliness Knowledge of safety and hygiene standards Hospitality or culinary qualifications are a plus Show more Show less
Company Description The Indian Hotels Company Limited (IHCL) is a renowned hospitality company with a diverse portfolio of brands that embody the essence of Indian hospitality and global excellence. Role Description This is a full-time on-site Guest Service Associate role located in Raigad Region. The Guest Service Associate will be responsible for providing exceptional guest services, handling reservations, and ensuring customer satisfaction on a day-to-day basis. Qualifications Guest Services and Guest Service skills Customer Service skills Strong communication skills Experience in handling reservations Ability to multitask and work in a fast-paced environment Attention to detail and problem-solving abilities Previous experience in the hospitality industry is a plus Diploma or degree in Hospitality Management or related field Show more Show less
Looking for a Human Resources Manager at the Taj Alibaug Resort & Spa, Maharashtra. Co-ordinates with HR Team on the HR processes as laid down by the Corporate and the Unit Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from ESS to draw an action plan. Develop systems and procedures that achieve higher cost efficiency and employee satisfaction. Recruitment and Performance Appraisal/ Management of the staff in the Unit Develop & Implement the annual plan using the TBEM framework, linking the department's objectives to the unit's overall strategy. -Monitoring in house training. -Implement and sustain Tata Code of Conduct and value systems Primary Skills : Human Resources Requirements : Time Office operations and generating various reports Payroll Administration – HRMS Administration HR Monthly Reports as per Corporate Standards Preparing Annual and Monthly Training Calendar in co-ordination with HOD'S Monitoring STARS at the unit. Conducting Town hall meeting Administrating all Statutory Compliance on regular basis Performance Management System for Staff and Liaison with Staff Welfare Union and Executives Management Managing Employee Relations, redressing staff personal problems Liaison with all Government Agencies Administration of all Contract Labour Conducting various welfare activities Promotion of Community Development Activities Rationalize manpower utilization and carryout Show more Show less
IHCL and its subsidiaries bring together a group of brands and businesses that offer a fusion of warm Indian hospitality and world-class service. These include Taj – the iconic brand for the most discerning travellers, and ranked as ‘World’s Strongest Hotel Brand’ and ‘India’s Strongest Brand’ across sectors as per Brand Finance Hotels 50 and India 100 reports 2024 respectively; SeleQtions, a named collection of handpicked, storied hotels; Vivanta, a chain of contemporary upscale hotels that celebrate joie de vivre; Ginger, a brand that is revolutionizing the lean-luxe segment, and amã Stays & Trails, a charming portfolio of private bungalows and villas set in picturesque locales. Job Profile: Collection from Customers Follow-up with the customers, to collect all dues Liaise with the hotel teams to resolve issues and disputes raised by the customers in invoices Ensure that all dues are collected from customers in line with the targets Coordinating with the Hotel and Customers to reconcile the customer accounts and obtain balance confirmations on annual basis Periodic review of outstanding ledger and monitor incoming payment Responsible for compiling all group billing Focus on minimizing the AR outsnaidng balance Ensuring timely and correct accounting for collection and timely patching and clearing of receipts Candidate Profile Good command over spoken and written English; able to communicate effectively with members and members' offices Minimum 2-3 years in the accounts receivables department of a hotel Show more Show less
Job Description: Work as Head of Catering Sales for our upcoming Taj hotel in Raichak. Analyse local market trends and develop new business leads Maximize all Revenue opportunities. Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market Negotiate room rates/packages with corporate clients Ensure the Sales Team Members are developed effectively and generate a culture of high quality standards and pro-active selling Develop and implement creative local marketing channels including social media sites Work within current business strategies and recognize potential opportunities Communicate with all departments as required within each hotel Report on a weekly/monthly basis appointments, calls made, and list of business leads Answer customer queries in a timely and suitable manner Show more Show less
Job Description: We are seeking an experienced and dynamic Restaurant Manager (preferably a diversity candidate) to lead the dining operations at our upcoming prestigious 5-star luxury property in Raichak near Kolkata. As the Restaurant Manager, you will be responsible for ensuring the highest standards of service, exceptional guest experiences, and overall operational excellence within our upscale restaurant. Responsibilities: Oversee the daily operations of the restaurant, ensuring smooth and efficient service delivery. Maintain and enhance the quality of the dining experience, focusing on attention to detail, food presentation, and overall guest satisfaction. Develop and implement innovative strategies to drive revenue growth and achieve financial targets. Manage the restaurant staff, including hiring, training, and scheduling, to ensure a high-performing and motivated team. Foster a positive and collaborative work environment, promoting teamwork, open communication, and continuous learning. Collaborate with the culinary team to develop and update menus, ensuring a diverse and enticing selection of dishes that align with current trends and guest preferences. Establish and enforce standard operating procedures, ensuring compliance with health and safety regulations and maintaining the highest levels of cleanliness and sanitation. Monitor inventory levels, conduct regular cost control analysis, and implement effective measures to optimize operational efficiency and minimize waste. Act as a brand ambassador, representing the property with professionalism and excellence in all interactions with guests, suppliers, and industry professionals. Stay updated on industry trends, customer preferences, and competitive landscape to identify opportunities for improvement and innovation. Handle guest inquiries, feedback, and complaints promptly and effectively, resolving issues to ensure a positive guest experience. Collaborate with other departments within the property, such as Banquets and Events, to ensure seamless coordination and exceptional service delivery across all areas. Qualifications: Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred). Years of experience in restaurant management, preferably within the luxury hospitality sector. Strong knowledge of fine dining operations, including food and beverage service, menu development, and wine pairing. Proven track record of driving revenue growth, achieving financial targets, and maintaining profitability. Excellent leadership and team-building skills, with the ability to inspire and motivate staff to deliver exceptional service. Exceptional attention to detail and commitment to maintaining the highest standards of quality and presentation. Strong problem-solving abilities and the ability to handle guest concerns and complaints with tact and professionalism. Proficiency in budgeting, cost control, and inventory management. Outstanding communication and interpersonal skills, with the ability to build rapport with guests and colleagues at all levels. Familiarity with industry software and technology, such as POS systems and reservation management systems. Show more Show less
As an Activity Manager for our upcoming hotel Taj Ganga Kutir Resort & Spa, Raichak you will be responsible for the following- To ensure through effective supervision that all services offered by the Activity Centre & that the facilities are always available and carried out with the utmost efficiency and courtesy as per the laid down SOP's. To develop schedule of activities for the resort along with the Front Office/Wellness Manager. Also coordinate with external recreation and Activities Coordinator and participate where required in the activities To continually educate and update oneself on various recreational activities, hereby offering varied options to the guest. To establish the resort as one of the finest wellness/recreational resort in and around Kolkata. Minimum of 2-3 years of experience as an Assistant Activity/Activity Manager in a large 5-star luxury resort. Degree/ Diploma in Hospitality or other relevant fields. Show more Show less
IHCL and its subsidiaries bring together a group of brands and businesses that offer a fusion of warm Indian hospitality and world-class service. These include Taj – the iconic brand for the most discerning travellers, and ranked as ‘World’s Strongest Hotel Brand’ and ‘India’s Strongest Brand’ across sectors as per Brand Finance Hotels 50 and India 100 reports 2024 respectively; SeleQtions, a named collection of handpicked, storied hotels; Vivanta, a chain of contemporary upscale hotels that celebrate joie de vivre; Ginger, a brand that is revolutionizing the lean-luxe segment, and amã Stays & Trails, a charming portfolio of private bungalows and villas set in picturesque locales. Job Objective This position exists to develop and grow business from the identified market/portfolio. Area(s) of Responsibility The DOS-TIS assists the Area Director in, • Developing strategic sales plans for the identified region/portfolio. • Exploring New Business Development Opportunities • For the sales and marketing activity in the assigned Domestic territory, encompassing key regions within the country for the development of the Inbound Leisure Market to ensure sales of hotel rooms and other facilities like food & beverage within IHCL. • Ensuring growth of business from existing accounts and generating new business to ensure that segmental revenues meet or exceed budgets in order to maximize profits. Essential Job Tasks Strategy deployment • Develop and work as per the annual strategic plan for designated Inbound Leisure portfolio of Agents to maximise Inbound leisure revenues for IHCL (India and International hotels) • Assist the Area Director in developing the Sales and Marketing Inbound strategy to ensure profitable relationships with DMCs, TAs, and FTOs. • Handle Strategic accounts • Explore new account development. Sales/Functional review • Monitor the productivity of Travel agents at various hotels within the assigned portfolio and evaluate trends • Handle Top accounts. • Represent IHCL at key travel trade events in India and internationally. • Look at opportunities to conduct special events- FAMs, Trade Shows, Roadshows, site inspections, and off-site webinars and presentations for existing and potential customers. • Submit Sales reports to capture key trends to guide strategic decisions in the future. Competition scan and analysis in terms of initiatives, pricing, and renovation. • Organize familiarization trips for key operators in the portfolio to expose our hotels to key owners, senior management personnel, and key decision-makers. • Relationship Management/Business Development/Liaison • Build and maintain relationships with all agents in the portfolio, generate repeat bookings, and gain positive referrals to cross-sell existing and new hotels. • Engagement activities to be devised and tailored for key accounts. • Increase brand awareness & product knowledge among the entire portfolio Hotel Synergies • Interacting with DOSs and facilitating Sales Blitz • Assisting hotels with timely intervention to handle potential loss of business or conflict-related issues. • Sharing feedback from operators & Customers with hotels and senior management to ensure corrective action is taken Key Interfaces Internal: Hotel DOS, Hotel Revenue Management teams, Reservations Teams, Taj Assist External: Portfolio of DMCs, FTOs, TAs Required Qualifications Graduation with hotel Sales Experience or experience in Sales with a luxury brand or hospitality industry Work Experience 5-8 Years Behavioural Competencies • Self-Starter - ability to take initiative, execute, and implement change or effectively adapt to changes. Work comfortably in a fast-paced, metrics-driven, and changing environment, being proficient in time management with the skill to organize and manage multiple priorities. • Passion – for the company’s mission. Understands how to develop and implement business strategies with the clear display of negotiation, problem-solving, analytical and collaboration skills. • Critical Thinking – strategic and highly analytical. With computer proficiency in Microsoft Word, Excel and Outlook and intermediate math skills which help him interpret and create spreadsheets with ease. • Interpersonal/Communication Skills – an innate ability to channel different points of view; Able to establish and maintain excellent relationships and credibility quickly; Create team atmosphere with internal staff while achieving key objectives; Excellent consulting skills as well as technical writing and public speaking. • Maturity – provide a good balance of risk taking and judgment; Is aggressive and confident; Able to operate independently of a large staff • Professional – unquestionable integrity, credibility, and character; Who has demonstrated high moral and ethical behavior. • Presentation - Maintains a professional appearance, demonstrating a high level of grooming, punctuality, and confidence to positively represent the organization. Functional/Technical Competencies • Market maker: Works closely with the Associate Vice President of Sales and others to craft and communicate the company’s global vision and then transform that vision into a long-term strategy for pioneering new markets and opportunities in the region. • Business acumen: As a business leader first, regularly measures and analyzes productivity and effectiveness, form strategic product road maps, creates market positioning and competitive advantages, and determines budget trade-offs with a goal of continually improving and developing sustainable results • Data-driven / metrics-driven: Creates a culture of accountability by setting the right metrics and tying company performance, compensation and promotions to tangible results • Results-oriented: Assumes a long-term, integrated perspective while also striving to drive quarterly revenue results – commits to short-term results, forecasts future revenue, and takes accountability for both short-term success and longer-term strategy
Company Description The Indian Hotels Company Limited (IHCL) is a renowned hospitality group that brings together a stellar ensemble of brands and ventures, masterfully combining the warmth of Indian hospitality with unparalleled global excellence. IHCL commands an illustrious portfolio of more than 335 hotels in over 150 locations across four continents and 12 countries. The flagship brand, Taj, is recognized as India's Strongest Brand and the World's Strongest Hotel Brand for the third consecutive year in 2024, reinforcing IHCL's global hospitality prowess. Role Description This is a full-time on-site role for a Food & Beverage Service Supervisor located in Kumbhalgarh. The Food & Beverage Service Supervisor will be responsible for overseeing service standards, food service operations, and ensuring exceptional customer service on a day-to-day basis. Qualifications Supervisory Skills and Service Standards Food Service and Customer Service Skills Effective Communication Skills Proven experience in leading teams in a hospitality setting Knowledge of food safety and hygiene regulations Ability to prioritize tasks and handle multiple responsibilities Hospitality or related degree/diploma would be beneficial
We are looking at hiring a Human Resources Manager for our upcoming hotel Vivanta Ektanagar, Gujarat (Near the Statute of Unity, Kevadiya) The ideal candidate will support the full scope of Human Resources responsibilities and partner with the organization on strategic initiatives. They will maintain and enhance the organization's human resources by planning, implementing, and evaluating human resources policies, programs, and practices. Responsibilities Recruit and Onboard new hires Conduct performance management and provide feedback Manage Payroll and benefits for employees Qualifications Bachelor's degree or relevant experience 8+ years' experience in Human Resources Strong recruiting and demonstrated ability to improve talent acquisition strategies Demonstrated expertise training managers and employees Strong organizational, critical thinking and communications skills Attention to detail and good judgement
Company Description The Indian Hotels Company Limited (IHCL) and its subsidiaries combine the warmth of Indian hospitality with global excellence. IHCL is home to stellar brands such as Taj, SeleQtions, Gateway Hotels and Resorts, Vivanta, Ginger, Tree of Life, and Amã stays & trails. Founded by Jamsetji Tata, IHCL’s flagship property, The Taj Mahal Palace, opened in Bombay in 1903. Today, IHCL boasts over 335 hotels in more than 150 locations across four continents and 12 countries. As a leader in India's hospitality industry, IHCL is prominently listed on both the BSE and NSE. Role Description This is a full-time on-site role for a Revenue Manager located in Bengaluru. The Revenue Manager will be responsible for overseeing revenue management functions, including optimizing hotel revenue through various strategies and analyses. Daily tasks involve analyzing financial data, managing revenue recognition processes, and implementing revenue strategies. This role requires close collaboration with the finance and accounting teams to ensure accurate revenue reporting and effective financial management. Qualifications Strong analytical skills to assess financial performance and trends In-depth knowledge of revenue recognition processes and principles Proficiency in finance and accounting practices Experience in revenue management and optimizing hotel revenue Excellent communication and interpersonal skills Ability to work on-site in Bengaluru Bachelor's degree in Finance, Accounting, Business Administration, or related field Experience in the hospitality industry is a plus
Looking for a Materials Manager for our new hotel in Vivanta Ektanagar, Gujarat near the Statue of unity. Negotiates with selected suppliers and obtains quotations. Coordinates and arranges site visits with contractors and end-users for obtaining necessary quotations. Keeps close and frequent contact with suppliers to maintain up-to-date market and product information Identifies and selects reliable and regular suppliers for daily food and beverage purchasing based on regular quotations. Attends and participates in food tasting panel for food and beverage evaluation and vendor selection. Conducts regular vendor site audits along with the Microbiologist and the Chef. Prepares and negotiates contracts with selected suppliers Attends exhibitions/seminars for sourcing new suppliers and products with better price-performance. Work with the Central Materials Group and identify vendors locally for procurement across the country Verifies and authorizes procurement orders Places orders and expedites deliveries Prepares tender invitations and executes tender openings for selected items and compares tenders for procurement decisions Sources alternative products with competitive prices, while striving to maintain better or comparable quality, standards and services. Prepares and submits monthly cost saving report to Director of Finance/Manager Finance
This role will be the Sales Head's for our upcoming IHCL SeleQtions hotel in Nadiad,Gujarat. The role will be based in Ahmedabad and will involve travel to Nadiad as needed. Achieves Room Revenue, Banquet and Outlet budget Revpar and other revenue budgets to be achieved. EBITDA margins to be in line with the hotel revenue. Budget planning to be done before the Financial Year. Sales plan to be submitted based on quarterly basis & segment wise details to be formulated. Functions as the strategic business leader of the hotels' Sales Department and is responsible for property reactive sales. Functions as the strategic business leader of the hotels' Sales Department and is responsible for property proactive account sales and segment sales, local and social catering sales, business travel sales, reservation sales and destination sales. Responsible for achieving revenue goals, guest and associate satisfaction and the financial performance of the department. Conducts meetings for the entire team to ensure effective & synchronized approach for achieving the targets. Analyzes the Sales force client engagement along with the team. Submits RPF as per the guidelines received. Liaises with the credit manager to review the credit status. Co-ordinates with the Director of Finance to ensure all TPAM points are adhered to. Engages with Media companies for regular hotel coverage. Analyses the competition information along with DOS & team for effective pricing of the hotel. Plans Sales Blitz & reviews reports for the feeder cities for the hotel. Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations. Develops strong partnerships with local organizations to further increase brand/product awareness.
Looking for a Human Resources Manager at Taj Alibaug Resort & Spa, Maharashtra. Co-ordinates with HR Team on the HR processes as laid down by the Corporate and the Unit Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from ESS to draw an action plan. Develop systems and procedures that achieve higher cost efficiency and employee satisfaction. Recruitment and Performance Appraisal/ Management of the staff in the Unit Develop & Implement the annual plan using the TBEM framework, linking the department's objectives to the unit's overall strategy. -Monitoring in house training. -Implement and sustain Tata Code of Conduct and value systems Primary Skills : Human Resources Requirements : Time Office operations and generating various reports Payroll Administration – HRMS Administration HR Monthly Reports as per Corporate Standards Preparing Annual and Monthly Training Calendar in co-ordination with HOD'S Monitoring STARS at the unit. Conducting Town hall meeting Administrating all Statutory Compliance on regular basis Performance Management System for Staff and Liaison with Staff Welfare Union and Executives Management Managing Employee Relations, redressing staff personal problems Liaison with all Government Agencies Administration of all Contract Labour Conducting various welfare activities Promotion of Community Development Activities Rationalize manpower utilization and carryout
Company Description The Indian Hotels Company Limited (IHCL) and its subsidiaries blend Indian hospitality with global excellence through their ensemble of brands and ventures. Leading the group is Taj, the world’s strongest hotel brand in 2024 and India’s strongest brand across all sectors. Other IHCL brands include SeleQtions, Gateway Hotels and Resorts, Vivanta, Ginger, Tree of Life, and Amã stays & trails. Founded by Jamsetji Tata, IHCL now boasts a portfolio of over 335 hotels in more than 150 locations across four continents and 12 countries, establishing itself as a leader in India's hospitality industry. Role Description This is a full-time on-site role for a Duty Manager based in Diu. The Duty Manager will be responsible for overseeing daily hotel operations, ensuring guest satisfaction, handling guest complaints and resolving issues, managing staff, and ensuring compliance with hotel policies and procedures. The Duty Manager will also be involved in coordinating with other departments to ensure smooth operations and assisting in financial planning and budgeting. Qualifications Exceptional customer service and interpersonal skills Strong leadership and team management abilities Proficiency in problem-solving and conflict resolution Excellent organizational and multitasking capabilities Understanding of hotel operations and financial management Ability to work flexible hours, including weekends and holidays Bachelor's degree in Hospitality Management or related field is preferred Previous experience in a similar role within the hospitality industry is highly beneficial
As the Brand Director for am & Stays Trails, your primary responsibility is to oversee brand standards and new openings across all locations. You will be tasked with establishing and maintaining brand standards, ensuring operational excellence, and driving Net Promoter Scores (NPS) throughout the properties. Your role will involve formulating and implementing a strategic expansion and brand-building plan that aligns with the overall strategic goals of IHCL. You will provide operational leadership and mentorship to General Managers and Assistant Directors to ensure the consistent delivery of high-quality services. Key functional competencies required for this role include a deep understanding of brand standards in the hospitality industry, proficiency in budgeting and cost management, knowledge of HR practices, training methodologies, and sustainability initiatives. Strong written and verbal communication skills, computer proficiency, equipment management, and a focus on safety and hygiene practices are also essential. In terms of behavioral competencies, you should possess strategic thinking abilities, an analytical approach to problem-solving, coaching and mentoring skills, team-building capabilities, interpersonal effectiveness, result orientation, customer-centric mindset, crisis management skills, strong decision-making abilities, and a commitment to mutual respect. Your responsibilities will involve conducting competition analysis, developing tactical strategies, and maintaining a leading market share. You will be required to review financial performance, collaborate with the Business Development Team to enhance the openings pipeline, and devise strategic brand-building initiatives. Additionally, you will oversee local supply chains, coordinate staffing processes with anchor hotel General Managers, ensure statutory compliance, engage in environmental conservation efforts, and implement brand standards and SOPs at each property. Regular visits to clusters will be necessary to ensure compliance with set standards and to create unique guest experiences. Furthermore, you will be responsible for generating leads, developing Project Improvement Plans (PIP) for properties, overseeing renovation projects, and managing relationships with bungalow owners and partners. In summary, as the Brand Director for am & Stays Trails, you will play a crucial role in upholding brand standards, driving operational excellence, fostering customer loyalty, and ensuring the strategic growth of the brand in alignment with IHCL's overall objectives.,
Company Description The Indian Hotels Company Limited (IHCL) and its subsidiaries combine the warmth of Indian hospitality with unparalleled global excellence. The company's leading brand, Taj, is recognized globally as the World's Strongest Hotel Brand and India's Strongest Brand across all sectors. IHCL's portfolio includes distinctive brands such as SeleQtions, Gateway Hotels and Resorts, Vivanta, Ginger, Tree of Life, and Amã stays & trails. Founded by Jamsetji Tata in 1903, IHCL boasts over 335 hotels in more than 150 locations globally and is a leader in India's hospitality industry market. Role Description This is a full-time on-site role for a Guest Service Associate located in Alibag. The Guest Service Associate will be responsible for providing exceptional guest services, handling reservations, and ensuring guest satisfaction. Daily tasks include welcoming guests, managing excellent dining services, addressing guest inquiries, and coordinating with other departments to meet guest needs. Qualifications Experience in Guest Services and Customer Service Skills in Guest Service and Reservations management Excellent Communication skills Strong interpersonal and problem-solving abilities Previous experience in the hospitality industry is a plus Ability to work independently and as part of a team
Company Description The Indian Hotels Company Limited (IHCL) and its subsidiaries bring together top-tier brands and ventures, combining the warmth of Indian hospitality with global excellence. At the forefront is Taj, recognized as the World’s Strongest Hotel Brand for the third consecutive year in 2024 by Brand Finance. Other IHCL brands include SeleQtions, Gateway Hotels and Resorts, Vivanta, Ginger, Tree of Life, and Amã stays & trails. Established by Jamsetji Tata, IHCL's portfolio boasts over 335 hotels in 150+ locations across four continents and 12 countries, securing its position as a global hospitality leader. Role Description Prepare and cook authentic South Indian dishes such as dosa, idli, vada, sambar, rasam, and regional specialties Ensure consistency in taste, presentation, and portioning Maintain hygiene and food safety standards as per IHCL protocols Assist senior chefs in mise en place and daily kitchen operations Monitor inventory of South Indian ingredients and report shortages Collaborate with the culinary team for menu planning and innovation Qualifications & Skills Diploma or certification in Hotel Management or Culinary Arts (preferred) Hands-on experience in South Indian cooking techniques and ingredients Familiarity with kitchen equipment like dosa tawa, steamers, and grinders Good communication and teamwork skills Basic knowledge of food safety and HACCP guidelines
IHCL and its subsidiaries bring together a group of brands and businesses that offer a fusion of warm Indian hospitality and world-class service. These include Taj – the iconic brand for the most discerning travellers, and ranked as ‘World’s Strongest Hotel Brand’ and ‘India’s Strongest Brand’ across sectors as per Brand Finance Hotels 50 and India 100 reports 2024 respectively; SeleQtions, a named collection of handpicked, storied hotels; Vivanta, a chain of contemporary upscale hotels that celebrate joie de vivre; Ginger, a brand that is revolutionizing the lean-luxe segment, and amã Stays & Trails, a charming portfolio of private bungalows and villas set in picturesque locales. Role Summary: We are seeking an experienced and strategic Corporate Director – E-Commerce Product & Support to lead the digital product roadmap and support operations across multiple hotel brands within our global hospitality portfolio. This role demands a deep understanding of e-commerce platforms, content management systems, customer-centric digital features, and cross-functional coordination with business, design, and technology teams. The ideal candidate will be passionate about creating world-class guest experiences through intuitive UI/UX, secure architecture, and seamless e-commerce functionality. Key Responsibilities: Product Ownership & Roadmap Management Define, own, and evolve the e-commerce product roadmap across all brands websites & app Prioritize business-forward features aligned with commercial goals, customer experience improvements & operational goals on cost efficiency and security Collaborate closely with marketing, revenue, operations, and IT teams to drive product features from ideation to execution. E-Commerce & Technical Oversight Maintain a working knowledge of both front-end (UI/UX) and back-end systems of the e-commerce stack. Understand basic principles of technical architecture, integrations, APIs, and security standards to ensure scalable and secure solutions. Understands the working of a modern-day headless CMS like Sanity Champion e-commerce best practices in performance, usability, personalization, and conversion optimization. Support & Process Management Oversee daily support operations and issue management, using tools such as Jira, Manage Engine, or equivalent platforms. Establish and optimize processes for incident resolution, service requests, and enhancement tracking. Work cross-functionally to align support workflows with business priorities and SLAs. UI/UX and Merchandising Contribute to defining customer journeys with a strong understanding of e-commerce design principles. Partner with design and merchandising teams to enhance digital storefronts and booking experiences. Advocate for a clean, intuitive, mobile-first design language that enhances user engagement. Stakeholder Communication Act as the liaison between business units, technology teams, and external vendors. Translate business requirements into functional specifications and user stories. Provide regular updates and performance insights to leadership on product health and development progress. Qualifications & Skills: 7–8 years of experience in e-commerce product management, ideally in hospitality, travel tech, or omnichannel retail. Proven track record of managing digital product roadmaps, platform migrations, or large-scale feature rollouts. Strong understanding of e-commerce systems architecture, CMS, integrations, and security considerations. Familiarity with support management tools like Jira, Manage Engine, Zendesk, or equivalent. Good grasp of UI/UX principles, responsive design, and merchandising strategies. Analytical mindset with a passion for continuous improvement and data-driven decision making. Excellent communication, stakeholder management, and cross-functional collaboration skills. Ability to ramp up on internal processes quickly and influence change where needed. Preferred Qualifications: Academic Qualifications: B-Tech/BE in Computer Science with an MBA in marketing is preferred. Additional certifications in E-Commerce, Digital marketing, CMS, low-level coding, or leading Martech platforms are an added advantage Experience with hospitality booking engines, loyalty platforms, or OTA integrations is a plus Exposure to agile development methodologies. Basic understanding of SEO, web analytics (e.g., GA4), and conversion rate optimization. Join us in shaping the digital future of hospitality, delivering guest-centric experiences at every digital touchpoint.