Duty Manager

Company Description

The Indian Hotels Company Limited (IHCL) and its subsidiaries blend Indian hospitality with global excellence through their ensemble of brands and ventures. Leading the group is Taj, the world’s strongest hotel brand in 2024 and India’s strongest brand across all sectors. Other IHCL brands include SeleQtions, Gateway Hotels and Resorts, Vivanta, Ginger, Tree of Life, and Amã stays & trails. Founded by Jamsetji Tata, IHCL now boasts a portfolio of over 335 hotels in more than 150 locations across four continents and 12 countries, establishing itself as a leader in India's hospitality industry.

Role Description

This is a full-time on-site role for a Duty Manager based in Diu. The Duty Manager will be responsible for overseeing daily hotel operations, ensuring guest satisfaction, handling guest complaints and resolving issues, managing staff, and ensuring compliance with hotel policies and procedures. The Duty Manager will also be involved in coordinating with other departments to ensure smooth operations and assisting in financial planning and budgeting.

Qualifications

• Exceptional customer service and interpersonal skills
• Strong leadership and team management abilities
• Proficiency in problem-solving and conflict resolution
• Excellent organizational and multitasking capabilities
• Understanding of hotel operations and financial management
• Ability to work flexible hours, including weekends and holidays
• Bachelor's degree in Hospitality Management or related field is preferred
• Previous experience in a similar role within the hospitality industry is highly beneficial