Duty Manager

As a Duty Manager at IHG, you will be responsible for maintaining high standards of cleanliness and productivity. Your role will involve leading the team to effectively handle guest complaints, queries, and suggestions in line with the one team approach. Key Responsibilities: - Managing guest experiences, team performance, and hotel operations - Prioritizing workload to ensure authentic and memorable guest experiences - Developing team skills to drive positive results for hotel performance - Resolving guest issues, queries, or concerns through authentic conversations - Acting as the first point of contact for critical emergency situations Qualifications Required: - Minimum Diploma or equivalent, with some college education preferred - 2 years of front desk/guest service leader experience - Fluency in spoken and written English; knowledge of other languages is a plus - Basic mathematics skills - Excellent communication, problem-solving, reasoning, and motivational skills - Ability to stand for long periods in front desk areas and occasionally lift heavy items - Working knowledge of hotel property management systems like Opera is beneficial - Willingness to work evenings and weekends IHG provides a competitive salary, comprehensive benefits, including a full uniform, room discounts, and top-notch training. The company values employee well-being and offers support through the myWellbeing framework, focusing on health, lifestyle, and workplace wellness. Join IHG to be part of a global family that encourages belonging, growth, and making a difference in a collaborative environment. If you believe you are a great fit for the job, even if you don't meet all requirements, hit the "Apply" button and start your journey with us today.,