"Why work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description GSA-FB You are the beginning of an exceptional guest experience. As a GSA-FB, you will make our guests Feel Welcome from the moment they arrive! What you will be doing: Consistently offer a professional and friendly greeting, and provide engaging service Assist guests regarding food and beverage menu items in an informative and helpful way Follow outlet policies, procedures and service standards Follow all safety and sanitation policies when handling food and beverage. Deliver FB services in accordance to departmental standards and procedures. Qualifications Your experience and skills include: Ability to focus attention on guest needs, remaining calm and courteous at all times Strong interpersonal and problem solving abilities Ability to work well under pressure in a fast paced environment Ability to work cohesively and collaboratively as part of a team Additional Information What is in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities. Our commitment to Diversity Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

"Why work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description Strategic Planner and proficient in making annual operating budget for the department. Monitor Budget and control expenses in all areas of the department. Ensure to determine the security requirements at the hotel property to safeguard from the threats and hazards Educate/train team members on current safety issues to ensure compliance with all local laws and safety regulations. Ensure to determine the security requirements at the hotel property to safeguard from the threats and hazards Ensure the execution achievement of the hotels preventive maintenance program. Work with Design and Construction team, engineers, and/or outside architects regarding renovations and other such projects. Qualifications Minimum 8 to 10 years of Experience. At least 1 to 2 years experience in similar role. Motivate and develop team to ensure smooth functioning of the department and promote teamwork. Strategic Planner and proficient in making annual operating budget for the department. Monitor Budget and expenses in all areas of the department. Educate/train team members on current safety issues Additional Information What is in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities. Our commitment to Diversity Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

"Why work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description ABOUT THE ROLE Act as a Strategic Business Leader, spearheading the development and growth of Corporate MICE segments and Travel Agency MICE to generate new business opportunities for the property. Create and implement Sales strategies and goals specifically targeting the MICE and Corporate sectors, ensuring alignment with the overall brand and business objectives. Analyse monthly PL reports and performance metrics to identify deviations from the business plan, with a focus on improving the MICE and Corporate revenue streams. Lead and oversee all MICE-related sales activities ensuring the maximization of revenue in these key areas. Monitor and evaluate competitor performance, industry trends, and customer feedback within the MICE market to proactively adjust strategies and stay ahead of business demands. Develop and execute action plans to approach, secure, and build long-term relationships with potential corporate clients and MICE segments. Collaborate closely with the Sales Marketing and Revenue teams to optimize the hotel s overall performance and drive growth in the Corporate and MICE sectors. Qualifications Degree in Hospitality Hotel Management/MBA in Hospitality Management. Minimum 8 years of experience of which at least 2 to 3 years in managing the corporate MICE and Travel Industry MICE. Strong relationship management, sales, influencing and negotiation skills. Strong leadership, interpersonal and training skills. Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities. Excellent verbal and Written communication; analytical and reasoning skills; well versed with problem solving techniques. Experience of selling Goa Hotels or Leisure destination in Mumbai Market will be given weightage. Additional Information What s in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities. Our commitment to Diversity Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

"Why work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description Reporting to our Head Chef you will be responsible the preparation, presentation and display of all menu items. You will also be responsible for maintaining a clean and hygienic work environment and equipment. As a leader in our Kitchen you will be expected to develop and coach our junior chefs, and provide them with learning opportunities and access to your experience and knowledge. As our Chef de Partie you will also have the opportunity to work Sous Chef on menu development and creation. Actively share ideas, opinions and suggestions to improve the environment and menus Ensure the consistency in the preparation of all food items for a la carte and/or buffet menus according to property recipes and standards Communicate effectively with the rest of the team and thrive for guest feedback Ensure HACCP procedures are followed and clear records are kept at all times. Exceed guest expectations in quality and service of food products Qualifications Your experience and skills include: Ability to work cohesively and collectively as part of a team Diploma /Degree in Hotel Management. 5 years industry experience in upmarket brands with minimum 1 year of experience in similar role. Strong Operational/Technical Knowledge. Ability to work well under pressure in a fast paced environment Additional Information What is in it for you: Employee benefit card offering discounted rates at Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, Our commitment to Diversity Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

"Why work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description Primary Responsibilities Responsible for overall supervision, planning, control and coordination of all activities of the team engaged in the operations of the department. Ensure that the beverages prepared and served in the assigned area are according to standard recipes and with excellent quality. Ensure to attend to guest complaints, requests or inquiries regarding the services. Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management. People Management Motivate and develop staff to ensure smooth functioning of the department and promote teamwork. Achieve guest satisfaction and organizational profitability through effective utilization of all resources. Establish and maintain seamless co-ordination co-operation with all departments of Novotel Hyderabad Airport to ensure maximum cooperation, productivity, morale and guest service. Ensure to train the team according to established procedures and also ensure that the team has been trained for all safety provisions. Operational Management Ensure to upgrade update with the trends, practices and equipment in food and beverage preparation and service in the bar. Ensure to set up the equipment and prepare mise-en-place in accordance with bar policy. Improve sales volume in all outlets by means of up-to-date marketing, menus (seasonal and special), festivals and special promotions. Ensure on a daily basis that all the amenities are properly arranged prior to service. Ensure to possess working knowledge of wine, cocktail and mixing all beverages. Ensure that daily beverage inventory journal, bar opening and closing stock are noted and initiate requisitions in accordance to the established par stock. Ensure that Food Beverage Attendant -Bar maintains cleanliness and mise-en-place level at bar counter, bar cabinets, shelves, floor and service pantry for smooth operation. Qualifications Diploma in Tourism Hospitality Management Minimum 2 to 3 years of relevant experience in a similar capacity Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Good working knowledge of MS Excel, Word, PowerPoint Additional Information What s in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities. Our commitment to Diversity Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

"Why work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description Multi-Technician You perform highly diversified duties to install, troubleshoot, repair and maintain the property s facilities and equipment to ensure a safe and functional environment for the guests. What you will be doing: Inspect and perform preventative maintenance on property s facilities and equipment Inspect all areas of the property for safety issues and take immediate corrective action Ensure to possess a thorough knowledge of electrical system of the property, the circuits, present loads and possible limits of new loads and adhere to the set standards. Test electrical equipment, such as, motors, heaters, and controls for safety and efficiency, using standard test equipment and by observing functions. Ensure to possess the knowledge of the fire alarm systems and adhere to the same. Assist guests regarding property facilities in an informative and helpful way. Qualifications Your experience and skills include: 1 to 2 years of prior experience. Diploma / ITI. Strong interpersonal and problem solving abilities Ability to enhance organizational performance, clearly delegate tasks and responsibilities. Strong Operational/Technical Knowledge. Relevant building maintenance experience is an asset Additional Information What is in it for you: Employee benefit card offering discounted rates at Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities. Our commitment to Diversity Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

"Why work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description Conduct daily briefings and ensure that all pertinent information is well received by team members Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met Review, analyze and suggest improvement of work flow and standards at the Front Desk Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates Communicate with Assistant Front Office Manager on all matters regarding guest services hotel operations Ensure documentation of all guest related issues using the logbook Qualifications YOUR SKILLS EXPERIENCES Degree in Hotel Management Good reading, writing and oral proficiency in English language Minimum 2 years of relevant experience in a hospitality Good working knowledge of MS Excel, Word, PowerPoint Additional Information What is in it for you: Employee benefit card offering discounted rates at Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities. Our commitment to Diversity Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

"Why work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description Perform opening/closing side duties as assigned and set all tables according to standards and procedures Deliver FB services in accordance to departmental standards and procedures Check on table setting, cleanliness and side station preparation as per work station assigned prior to the start of operation Greet all patrons warmly upon arrival at the door and escort them to the table Ensure that all food beverage are served according to service standard Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP) Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready, such that they arrive at the patrons table at the correct temperature Try to remember individual patron s names and their preferences to extend a personalized service Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full Thank all patrons for patronizing the outlet upon their departure Clear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding area Collect food and beverage supply requisition, ensure that the stock collected is as per requisition Report any complaints, incidents or other irregularities to management Assist other Food Beverage outlets with their operations during peak times or when Required. Maintain complete knowledge of all FB services, contents preparation methods, outlets and hotel services/features Be well versed in hotel fire life safety/emergency procedures Attend all briefings, meetings and trainings as assigned by management Report for duty on time wearing clean and complete uniform at all times Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the Management of the Hotel Qualifications Service-focused personality is essential Minimum 1 year work experience in hotel operations, preferably with a relevant degree or diploma in Hospitality or Tourism Management Additional Information Our commitment to Diversity Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Our commitment to Diversity Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description Job Description Change Management - Generates activity and seeks new challenges to improve work performance; Demonstrate an optimistic outlook and recovers quickly from failure. Commercial Awareness - Shows awareness of markets and ensures up-to-date knowledge of competitive environment; Demonstrates an awareness of new business opportunities and seizes and acts upon them; Is aware of financial issues such as revenue enhancement, costs, profits / losses cash flow etc; Identifies opportunities to ensure sustainable profit growth is achieved through implementing cost-effective methods. Decision Making - Makes sound decisions quickly under pressure; Takes calculated risks based on adequate information and analysis; Makes a rational, balanced judgments on the basis of available information. Managing the Work of others - Works with an orientation to the future; Sets clear, appropriate, and well defined, quality objectives; Encourages others to comply with legal and personal obligations; Plans while taking into account change and possible difficulties; Provides teams with clear direction and keeps them focused on tasks; Actively supports autonomy and empowerment through appropriate delegation of work; Sees projects through to completion; ensures key objectives are met. Motivating and Influencing Others - Creates a climate of teamwork by encouraging harmony, co-operation and communication; Cares for others by monitoring their well-being; Inspires a positive attitude to work among subordinates and persuades others so that they can adjust their positions and readily gains agreement and support from others; Respects the contributions of others. Organisation Savvy - Maintains awareness of organizational structure and goals; Accurately identifies and effectively presents the key points of an argument; Promotes ideas; Establishes links with people within and outside the business and uses this network for the organisation s advantage. People Development - Encourages a culture of continuous personal and worked-related improvement through own actions and ensures learning from successes and failures; Guides and coaches staff; Passes on personal expertise and draws on the diverse backgrounds, skills and knowledge of people while defining and reinforcing standards and appropriate behaviour. Problem Solving - Reconciles conflict and probes for information for more in-depth relevant information for decision-making; Analyses numerical data and relevant sources of information in order to draw appropriate conclusions and check facts to establish causes and effects; Produces new ideas and a rang of solutions to meet the demands of the situation. Strategic Orientation - Selects the most appropriate tactic(s) from a range of alternatives and conveys the plan to others; Sets organisational strategy in line with organizational vision and uses multiple, relevant resources to achieve objectives; Negotiates with a variety of approaches. Job Description: Operational Ensure the Guest Service operates successfully and are individually profitable in accordance with the standard of the hotel Ensure that all rooms are pre-blocked accordingly to arrival time and housekeeping is informed Work closely with Housekeeping and Engineering Department to ensure that rooms are blocked accordingly for maintenance Ensures strict control of room keys for guests and other departments Conduct frequent and thorough inspections together with the Housekeeping Manager. Maximises room sales and revenues for the hotel. Ensures commercial management techniques of availability control are applied to achieve the maximisation of room sales Makes all decisions regarding overbooking the hotel, ensures all out booking are carried out by a member of management With the assistance of the Head Chef establish menus and price list. Ensure that all Brand standards are met. Maintain a high profile with customers and staff by socialising through all front desks, restaurants, bars and banqueting departments. Ensure that the standards of food and beverage meet/exceed expectations. Prepare standard menus, maintain the required standard of food production and meet agreed budget targets for food margins. Perform systematic inspection of all Food Beverage areas. Ensure and maintain high standards of service delivery, safety, hygiene, security, discipline and compliance with the organization s policy. To provide cost effective and customer focused food and beverage service. Ensure to coordinate the ordering of food stock and other supplies. Ensures Guest Service operates with a sales attitude, and all personnel are aware of sales and opportunities within the hotel, which will assist, with the maximisation of revenue Keeps senior management informed of any risk or opportunity in relation to the pre-set performance figures Ensures all Guest Service personnel are aware of all room and FB sales revenue targets and are kept informed of performance results Adhere to company credit policies to ensure all revenue expected will be received Monitors competitor performance both past and future to ensure correct selling strategies are applied Guest Service Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries. Personally and frequently verify that guest s check-in/out is receiving the best possible service in line with Accor s standards. Schedules oneself to be on the front during peak operation hours, checking on standards of services and cleanliness Greet and assist at the check in of guests Ensure a speedy telephone and message service at all times for guests Ensure that he/she maintains an up to date awareness of current promotions, policy changes and memorandums Ensure thorough product knowledge of all outlets and departments by all Guest Service employees. Maintain and promote excellent working relationships with local travel agents and tour operators. Pro-active in seeking guest contact and maintaining excellent public relations. Ensure that guest history records are up to date at all times. Constantly aware of new market trends and activities of competitors ensuring that the operation is always one-step ahead of the competition. Implement a consistent guest recognition programme and maintain a relevant guest database Administration Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the department. Ensures annual review to accurately reflect any changes. Assists with the preparation of the annual Plan ensuring departmental objectives fully address business objectives of the hotel and needs of employees. Ensure that all guest service related forms and reports are forwarded in time to the Corporate Office. Payroll and Productivity Management Exercises efficient Payroll Management/Resource allocation through the establishment of a flexible workforce throughout the department. This will be based on the principles of a flexible employee base, multi-skilling and multi-tasking Directs subordinates to ensure productivity meets standards given in accordance with the Accor s standards. Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment Ensure new technology and equipment are embraced, improving productivity whilst taking work out of the system People Management Recruit, select and develop Guest Service employees to work following the operational, financial, administrative philosophies willing to become multi skilled and perform multi tasks. Through hands on management, supervise closely all Guest Service employees in the performance of their duties in accordance with policies and procedures and applicable laws Delegate appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained Instill the Training philosophies of the company and work closely with the TC Manager developing Departmental Trainers, ensuring that all Assistant Managers and Associates take an active role in the training and development Develop and assist with training activities focused on improving skills and knowledge Ensure employees have a complete understanding of rules and regulations, and that behaviour complies Monitor employee morale and provide mechanisms for performance feedback and development Conduct Annual Performance Reviews providing honest and appropriate feedback Effectively communicate guiding principles and core values to all levels of employees Health Safety Responsibilities/ Duties Establish and maintain safe working conditions and practices following Accor s Health, Safety and Environmental policies. Ensure all practicable steps are taken to maintain a safe work environment following Accor s Health, Safety and Environmental policies. Ensure all staff within the department are fully conversant with departmental fire and evacuation procedures. Ensure all hazard are recorded and reported to the Management and that they are investigated appropriately with controls identified and reviewed. Implement Accor s policy on prevention of Harassment/ Bullying in the Workplace according to guidelines. Ensure all protective clothing and equipment is provided to employees where necessary, maintained and they are train its use. Ensure all workplace accidents and incidents are reported accurately and promptly on the prescribed form, with appropriate investigation and corrective action taken. All serious harm accidents are reported to management immediately in writing. All new and transferring staff have training and ongoing supervision to ensure they have the knowledge and skills to perform work tasks in a safe manner. Rehabilitation support and assistance is provided to injured workers following Accor guidelines. Review and develop health and safety policy objectives and plans at least annually. Be proactive in keeping departmental health and safety records and information up to date. Ensue site visitor / contractor entry procedures are applied. General Represents Guest Service on the hotel Executive Committee ensures the efficient and smooth operation. Attends and contributes to all Meetings as required Ensure all employees provide a courteous and professional service at all times Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up. Strictly adhering to rules and regulations established in the Employee handbook and the hotels policies concerning fire, hygiene and health and safety Take an active involvement in the Welfare, Safety, Development and well being of employees providing advice, counselling and truthful, diplomatic feedback Ensure high standards of personal presentation and grooming Maintains positive guest and colleague interactions with good working relationships. Exercise responsible management and behaviour at all times and positively representing ibis Thane. Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company .

Our commitment to Diversity Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description Job Description Department: Guest Service Designation: Guest Service Associate Reports To: Assistant Manager Guest Service Prime Function: Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations. Welcome the guests by greeting them as per the standards. Any matter which may effect the interests of ACCOR should be brought to the attention of the Management Facilitates the functioning of and / or oversees the functioning of Guest Service deparment (Front Office and FB Service) Key Responsibilities: People Management Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Ensure to attend to guest complaints, requests or inquiries regarding the food and services. Establish and maintain seamless co-ordination co-operation with all departments of ibis Mumbai Vikhroli to ensure maximum cooperation, productivity, morale and guest service. Financial Management Identify optimal, cost effective use of the resources and educate the team on the same. Operational Management Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service. Ensure to be familiar with all dishes on the menu. Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival In the absence of the Assistant Manager - Guest Service, ensure to take guest orders, advice guests on specials menu options, maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis. Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills. Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner. Ensure to handle the luggage in a courteous and efficient manner. Control room inventory and assign room per guest needs. Ensure to be familiar with the property lay out, fire exits and elevator locations. Report any equipment malfunction, emergency situations or suspicious persons to the Guest Service Manager. Ensure that breakage, pilferage and spoilage are kept to a bare minimum. Occupational Health Safety Employee Responsibility All employees are responsible for complying with the relevant OHSE legislation and policies. This will include in particular: Taking care of themselves and others. Co-operating with Accor Hotel instructions including Safe Work Method Statements, Safety and other Procedures and Training. No interfering with or misusing safety equipment. Reporting all hazardous situations. Following all reasonable instructions from a manager Replacement and Temporary Mission: Be ready and responsible for any job, which may be assigned by the Management. This job description is not intended to be an exhaustive list of all responsibilities skill, effort or working condition associates with the position. It is only indicative intended to provide a description of the principle elements essential for the performance of the job. All job descriptions are subject to change.

To ensure timely and accurate accountability of all daily revenues received by the Hotel; ensure compliance of operational procedures; maintain subsidiary records of various General Ledger Accounts to provide detailed analysis for audit and tax purposes. KEY ROLES RESPONSIBILITIES Verifying, monitoring, and reviewing all hotel revenue reports and night audit reports. Ensuring that daily revenues and settlements are in balance. Summarizing revenue and settlement information in a Journal Entry format associated with the proper back office chart of account numbers and descriptions Must have a commitment to follow all local corporate policies and procedures as they relate to Income Audit. Must work in a safe, prudent, and organized manner. Prepare and ensure Daily Flash Report is timely and accurate as per policy. Ensure that banquet department s revenue postings are correct by reconciling the banquet Event short list report which is provided by the Banquets manager on a daily basis. Follow-up on errors and discrepancies. Verify the balance of all interface postings to ensure all revenues have been posted. Verify and/or reconcile all revenue centers as reported in the Income journal daily Review housekeeping discrepancy reports and file in the daily operations package. Review and balance rebates, paid outs and miscellaneous charges to the PMS. Ensure all miscellaneous / allowance / paid / house charges are approved and complete with adequate explanations Review FB voids to verify authorization and adequate back up information. FB void reports to be filed in the daily operations package. Verify all negative postings, all rate variances, and all FB Discount reports. Negative posting report should be filed in the daily operations package. Prepare extension wise telephone reports and submit to all departments to review. Make sure all departments return the checked reports. Ensure that all credit card transactions are recorded correctly and payments are allocated using the corporate reconciliation template. Handling of credit card reconciliation discrepancies in a timely manner. Handling promptly all guest issues and disputes, including credit card inquiries and charge backs. Make the appropriate corrections as required after obtaining the Director of Finance s approval. Review of No-Show reports and to ensure that all chargeable No Shows has beem charged. No show report is retained with the daily operations package. Review foreign currency rate changes for accuracy and file in daily operations package. Prepare and maintain: To ensure comp entertainment checks are properly accounted for and name of guest and purpose of entertainment are indicated Ensure sale of gift certificates is properly accounted for and utilization of gift vouchers is administered accurately To assist the General Cashier in performing surprise float counts Completing various reports as required by management depending on the needs of the hotel operations. Completing various other tasks and duties as required by management PERSONAL ATTRIBUTES Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks. Oral and written fluency in English Physically fit Neat appearance Displays initiative and good follow-up skills Team player Customer/people oriented

"Why work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description What you ll do Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests - from when they arrive, over the course of their stay and until they get their bill and head off again Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick ups

You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them. What you will be doing: Ensure guest rooms status is communicated to the Front Desk in a timely and efficient manner. Works effectively with Engineering Team on guestrooms maintenance needs. Ensures that all Housekeeping and Laundry operations are in compliance with housekeeping policies, standards and procedures. Demonstrate and communicates key drivers of guest satisfaction for brand s Target Customers. Ensure guest rooms status is communicated to the Front Desk in a timely and efficient manner. Works effectively with Engineering Team on guestrooms maintenance needs. Ensures that all Housekeeping and Laundry operations are in compliance with housekeeping policies, standards and procedures. Demonstrate and communicates key drivers of guest satisfaction for brand s Target Customers. Im interested

Reasons to work for Accor: We are much more than a global leader. We welcome you just as you are, and here you will find a career and a brand that match your personality. We support you in growing and learning every day. We make sure that your work has meaning in your life and that, on your journey with us, you can explore the endless opportunities at Accor. At Accor, you can write every chapter of your own story, and together we can change the future of hospitality and gastronomy. Discover the life that awaits you at Accor by visiting https://careers.accor.com . Do what you love, contribute to the community in the world, and dare to challenge the status quo! #BELIMITLESS Job Description We are seeking a skilled and versatile Multi Technician to join our dynamic team in Gurugram, India. As a Multi Technician, you will be responsible for maintaining, troubleshooting, and repairing various types of equipment and systems across our facility. This role requires a broad range of technical skills and the ability to adapt to diverse challenges. Perform preventive maintenance, repairs, and installations on a wide range of equipment, including electrical, mechanical, and HVAC systems Diagnose and troubleshoot complex technical issues across multiple disciplines Conduct regular inspections and tests to ensure optimal equipment performance and safety Respond promptly to emergency repair requests and minimize downtime Interpret technical documents, schematics, and manuals to guide maintenance and repair activities Collaborate with other technicians and departments to resolve complex issues and improve overall system efficiency Maintain accurate records of maintenance activities, repairs, and parts inventory Adhere to all safety protocols and procedures while performing tasks Participate in ongoing training and skill development to stay current with evolving technologies and best practices Provide technical guidance and support to junior technicians as needed Qualifications Technical diploma or relevant certifications in electrical, mechanical, or related fields Proven experience as a multi-skilled technician or in a similar role Strong technical expertise in multiple areas, including electrical, mechanical, and HVAC systems Excellent troubleshooting and problem-solving skills Proficiency in reading and interpreting technical documents and schematics In-depth knowledge of safety protocols and procedures Familiarity with industrial equipment and systems Strong communication skills and ability to work effectively in a team environment Capability to work independently and manage time efficiently Physical stamina and ability to lift heavy objects when required Valid drivers license Flexibility to work different shifts and respond to emergency calls as needed Commitment to continuous learning and staying updated with emerging technologies in the field

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description Responsible for daily administration, meeting and greeting, dealing with guests queries and complaints, and booking rooms visitors. Maintain high standards of customer services at the Reception desk so that customers expectations are consistently exceeded. Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. Any matter which may affect the interests of the hotel should be brought to the attention of the Management. Qualifications Your experience and skills include: Relevant Front Office experience is an asset & fresher also can apply. Bachelor Degree / Diploma in Hotel Management would be an advantage.

"Why work for Accor 8 Weekly off in a month. We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description Key Responsibilities: People Management Establish and maintain seamless co-ordination & co-operation with all departments of ibis hotel, Gurgaon to ensure maximum cooperation, productivity, and guest service. Respond to queries, by resolving issues in a timely and efficient manner to ensure customer satisfaction. Ensure that all personnel are kept well informed of department s objectives and policies. Financial Management Identify optimal, cost effective use of the resources and educate the team on the same. Operational Management Ensure to secure used and unused revenue related documents such as Guest checks, Guest Folios, Official receipts, Captain Orders, Paid-out Vouchers, Rebates/Allowance Vouchers, miscellaneous Debit/Credit Vouchers. Check Revenue documents and verify against Revenue sheets. Check that rebates, allowances and adjustments against revenue are properly authorized and legitimate. Reconcile computer generated Guest Ledger Balance against the General Ledger Balance. Prepare other reports, schedules and analysis that may be required from time to time. Perform other duties that may be assigned from time to time. Responsible for all Income Audits and for preparing reports for the same. Responsible for consolidating income reports for all areas of operations. Verify soft count deposits. Smoothen the process of the Night Auditor Audit and account for all control documents and prepare exception reports for all errors. Responsible for forwarding the bills and collection of dues from debtors as per the company policy.

To plan, manage, control, coordinate and participate in personnel activities of all the departments in the areas of Recruitment Selection Compensations Benefits Training Development Performance Management System Employee Relations TC Initiatives Statutory Compliance And as well as recommend, implement, formulate and execute organizations policies, procedures, rules, regulations and programs for all the employees To maintain an effective recruitment procedure to obtain the best talent in the market place at competitive, but responsible remuneration packages Ensure high quality procedures are in place, which are in line with legislative and company policy governing all the sub-functions of the Human Resource Management. Build on existing systems to create TC tools to improve efficiency and develop consistency across the organization. Develop and implement contemporary recruitment methods to attract top quality candidates appropriate to the position and company needs Provide coaching and mentoring to the team in order to improve operative efficiency. Any matter which may affect the interests of the hotel should be brought to the attention of the Management. Key Responsibilities: Talent Culture Planning Assist the Director Talent Culture to develop an annual and long-term Talent Culture plan that identifies the organizations Talent Culture agenda as a component of the organizations overall Strategic Plan. Identify Talent Culture strategies and program requirements needed to maintain a progressive work culture in support of effective recruitment, development, and retention of the employees. People Management Establish and maintain seamless co-ordination co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service. Respond to queries by resolving issues in a timely and efficient manner. Ensure that the team has been trained for all safety provisions. Ensure that all personnel are kept well informed of department s objectives and policies. Motivate and develop team to ensure smooth functioning of the department and promote teamwork. Financial Management Identify optimal, cost-effective use of the resources and educate the team on the same. To ensure that the Department s Operational Budget is strictly adhered to and that all costs are strictly controlled. Operational Management Design methods for continuous improvement in the delivery of services by soliciting internal and external feedback, using best practice models and organizational goals. Ensure to perform the various activities with regard to the personnel: Monitor the staff performance appraisal. Manpower planning. Recruitment and selection of personnel Employment procedures. Resignation and dismissal procedures. Make manpower and cost budget for Talent Culture Department. Survey research and feedback. Policies and procedures. Make proposal on competitive salary policy. Develop long term strategies. Statutory Compliance To ensure that all Staff In-House Rules and Regulations are communicated, enforced and reviewed annually. Perform the various activities of the department, in the following ways: General administration of the Talent Culture Department. Responsible for Maintaining and updating employee records, legal documents, policies and procedures and other personnel matters. Prepare and submit periodic personnel reports such as turnover, personnel inventories and recruitment. Analyze the manpower requirement and recommend selection activities to meet the requirement. Monitor present and future trends of local industry situation, legislation and recommend an appropriate action. Inspect regularly staff restaurant, locker rooms and locker and other facilities to ensure they are well operated and maintained. Managerial Qualities eadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness; Ability to accept responsibility; Self-confidence, motivation, drive and tenacity; Ability to enhance organizational performance; Ability to clearly delegate tasks and responsibilities; Ability to think strategically, inductively, and creatively; And the propensity to recognize and acknowledge other peoples ideas. Qualifications A bachelors degree in Human Resources, Business Administration, or a related field is generally considered the minimum requirement. An MBA in HR or specialized certifications (e.g., SHRM, CIPD) can be advantageous Practical experience in HR roles, such as recruitment, employee relations, training, or compensation, is essential. Professionals from other fields can also become HR managers, leveraging transferable skills from their previous roles. Strong written and verbal communication skills are crucial for interacting with employees, managers, and other stakeholders. HR managers need to be able to lead and motivate teams, as well as make sound decisions. Understanding employee dynamics and resolving conflicts effectively is vital. Knowledge of recruitment processes, interviewing techniques, and candidate evaluation is necessary. HR managers need to be able to identify training needs, design and deliver training programs, and assess their effectiveness. Understanding performance management systems and providing feedback to employees is an important function. Knowledge of labor laws and regulations is essential for ensuring compliance. HR managers need to be able to align HR practices with the organizations overall goals. Making sound and timely decisions is crucial for effective HR management. HR managers need to be able to manage multiple tasks and projects efficiently. Analyzing data and trends to make informed decisions is an important skill.

ibis Styles is looking for Assistant Manager Purchase to join our dynamic team and embark on a rewarding career journey. Ensuring company policies are followed. Optimizing profits by controlling costs. Hiring, training and developing new employees. Resolving customer issues to their overall satisfaction. Maintaining an overall management style that follows company best practices. Providing leadership and direction to all employees. Ensuring product quality and availability. Preparing and presenting employee reviews. Working closely with the store manager to lead staff. Overseeing retail inventory. Assisting customers whenever necessary. Organizing employee schedule. Ensuring that health, safety, and security rules are followed. Ensuring a consistent standard of customer service. Motivating employees and ensuring a focus on the mission. Maintaining merchandise and a visual plan. Maintaining stores to standards, including stocking and cleaning. Completing tasks assigned by the general manager accurately and efficiently. Supporting store manager as needed.