Company Description A sojourn nestled in the largest city of Odisha, Lyfe Hotels, is a place where experiences come to life, blending local culture and world-class hospitality to perfection! Role Description This is a full-time on-site role for a Hairstylist at Lyfe Hotels & Resorts located in Bhubaneswar. The Hairstylist will be responsible for providing hair styling, cosmetology services, hair care treatments, exceptional customer service, and effective communication with clients. Qualifications Hair Styling and Cosmetology skills Experience in Hair Care and Customer Service Strong Communication skills Ability to work well in a team Certification in Cosmetology or related field Previous experience in a hospitality setting is a plus
The F&B Team Leader/Supervisor is responsible for overseeing daily food and beverage service operations to ensure the smooth functioning of the restaurant, bar, or dining area and deliver exceptional guest experiences. In this role, you will provide leadership, maintain high service standards, and ensure guest satisfaction. You will lead the front-of-house staff during shifts, setting an example of professionalism, courtesy, and efficiency. Assign tasks and responsibilities to staff, ensuring they are completed effectively. Greet and interact with guests, addressing inquiries, concerns, and special requests promptly and professionally to contribute to a positive dining experience. Assist in recruiting, training, and supervising front-of-house staff, conduct pre-shift briefings, and ensure staff adherence to service standards and company policies. Collaborate with the Restaurant Manager/F&B Manager to manage daily restaurant operations, including reservations, table assignments, and seating arrangements. Monitor table turnover, optimize occupancy, and assist in inventory control and stock management. You will also assist in tracking and managing revenue, expenses, and billing accuracy. Maintain a comprehensive knowledge of the menu items and beverage offerings, assist guests in making menu selections, and communicate any updates to the team and guests. Ensure compliance with health and safety regulations, promote safety standards among staff, and address incidents promptly. Qualifications: - High school diploma or equivalent required; bachelor's degree in Hospitality or related field preferred. - Previous experience in a similar role with strong leadership and supervisory skills. - Excellent communication and interpersonal abilities. - Proficiency in restaurant management software and computer applications. - Knowledge of food and beverage operations, industry trends, and local regulations. - Customer-focused with a passion for delivering outstanding service. - Ability to work flexible shifts, including nights, weekends, and holidays. If you have a passion for hospitality and event coordination, we invite you to apply for this exciting opportunity.,
A Room Attendant/ GSA plays a vital role in maintaining the cleanliness and overall appearance of guest rooms in the hotel. Their primary responsibility is to ensure that guests enjoy a clean and comfortable stay. The Room Attendant, or Housekeeping Guest Service Associate, is responsible for cleaning and maintaining guest rooms to ensure a high level of cleanliness and guest satisfaction. This role plays a crucial part in delivering a positive guest experience. Key Responsibilities Room Cleaning: Clean and tidy guest rooms according to established standards, including making beds, changing linens, and cleaning bathrooms. Vacuum carpets, sweep and mop floors, and dust all surfaces. Ensure that amenities and supplies are replenished. Inventory Management: Report any maintenance issues, damaged items, or missing supplies in guest rooms. Properly handle and store cleaning chemicals and equipment. Attention to Detail: Pay close attention to detail to ensure that no area is overlooked during room cleaning. Report any lost and found items to the supervisor. Guest Services: Greet guests politely when encountered and respond to guest requests in a prompt and courteous manner. Report any guest complaints or issues to the Housekeeping Supervisor for resolution. Safety and Hygiene: Adhere to safety and hygiene protocols, including the use of personal protective equipment (PPE) as required. Report any safety hazards or concerns to the supervisor. Teamwork: Work collaboratively with the housekeeping team to ensure efficient room cleaning and turnover. Assist with special cleaning projects and deep cleaning tasks as assigned. Reporting: Complete daily room cleaning assignments and report progress to the Housekeeping Supervisor. Document any unusual incidents or guest requests. Qualifications High school diploma or equivalent/ Diploma in housekeeping is preferred. Previous experience in housekeeping or a similar role is preferred but not always required. Excellent attention to detail and time management skills. Physical fitness and the ability to perform tasks that require bending, lifting, and standing for extended periods. Strong communication skills and a friendly demeanor. Knowledge of cleaning chemicals and equipment is a plus. Understanding of and commitment to safety and hygiene protocols. Customer service skills and a willingness to meet guest needs. Ability to work flexible shifts, including nights, weekends, and holidays.
The Assistant Housekeeping Manager plays a crucial role in supporting the Housekeeping Manager or Executive Housekeeper in maintaining the cleanliness and orderliness of guest rooms and public areas at the hotel. Your responsibilities include assisting in overseeing and managing the daily operations of the housekeeping department, supervising housekeeping staff, ensuring cleanliness standards are met, and collaborating closely with the Housekeeping Manager to uphold a high level of guest satisfaction. This role demands strong organizational, leadership, and communication skills, along with a dedication to maintaining the hotel's cleanliness and hygiene standards. As an Assistant Housekeeping Manager, you will be involved in various key responsibilities such as supervising and coordinating the work of the housekeeping team, creating work schedules, conducting inspections, training and developing staff, managing inventory, ensuring quality control, providing guest services, supporting budget preparation, staff management, safety and compliance, and preparing reports on departmental performance. Your role also involves collaborating with other hotel departments to ensure prompt fulfillment of guest requests and resolving guest issues related to housekeeping effectively. To excel in this position, you should ideally have a Bachelor's degree in Hotel Management or a related field, previous experience in hotel housekeeping preferably in a supervisory or assistant management capacity, strong organizational and communication skills, attention to detail, knowledge of housekeeping equipment and cleaning techniques, familiarity with hotel management software, ability to work effectively in a fast-paced environment, knowledge of local health and safety regulations, and flexibility to work varying shifts including nights, weekends, and holidays. Your commitment to upholding cleanliness standards, ensuring guest satisfaction, and working collaboratively with the team will be instrumental in achieving the goals of the housekeeping department and contributing to the overall success of the hotel.,
As a Front Desk Receptionist or Front Office Assistant, you will serve as the first point of contact for guests and play a crucial role in providing excellent customer service and ensuring the efficient operation of the front office. Your primary responsibility is to greet and assist guests, handle check-ins and check-outs, and provide information about hotel services and facilities. A Front Desk Receptionist or Front Office Assistant is often the first and last point of contact for guests, making their role crucial in creating a positive guest experience. This position requires excellent communication skills, attention to detail, and the ability to handle various responsibilities efficiently while delivering exceptional customer service. Guest Greeting and Assistance: Warmly welcome arriving guests, addressing them courteously and professionally. Provide information about hotel amenities, local attractions, and services. Front Desk Operations: Answer incoming phone calls and direct inquiries to the appropriate department or staff member. Handle guest requests and concerns promptly, aiming for satisfactory resolutions. Maintain a clean and organized front desk area. Reservations and Room Assignments: Assist in processing reservations, ensuring accuracy in booking information. Assign rooms to guests based on preferences and availability. Provide guests with information about room rates and availability. Check-In and Check-Out Procedures: Process guest check-ins efficiently, collect necessary information, and provide key cards. Facilitate guest check-outs, settle bills, and handle the return of room keys. Guest Communication: Respond to email inquiries and guest messages, providing clear and informative responses. Relay messages to guests and hotel staff as needed. Assist in handling reservations and changes. Assistance to Guests with Special Needs: Offer assistance to guests with disabilities or special needs, ensuring they have a comfortable stay. Provide information on accessible facilities and services. Safety and Security: Follow hotel security procedures and protocols, including emergency response measures. Monitor and maintain the security of guest information and belongings. Cash Handling and Record-Keeping: Handle cash and credit card transactions accurately, following established procedures. Maintain records of guest transactions and financial activities. Front Office Support: Assist the Front Office Manager/ Duty Manager or Supervisor with various tasks, including reservations, room assignments, and guest services coordination. Qualifications: High school diploma or equivalent (Bachelor's degree in Hotel Management or related field is a plus). Previous experience in a customer service or front office role is preferred. Excellent communication and interpersonal skills. Proficiency in using hotel management software preferably IDS and basic office software (MS Office). Attention to detail and strong organizational skills. Ability to remain calm and professional in high-pressure situations. A customer-centric attitude and a passion for providing exceptional service. Willingness to work flexible shifts, including nights, weekends, and holidays.,
We’re Hiring | Project Head / GM - Projects / Sr. GM - Projects Location: Bhubaneswar (with frequent travel across Eastern & North-Eastern India) Company: Lyfe Hotels and Resorts Apply at: rajendra@theworld.co.in Lyfe Hotels and Resorts is looking for an experienced and result driven Project Head / GM - Projects / Sr. GM - Projects to lead our hotel development and renovation projects across multiple locations. This is a senior leadership role ideal for a highly competent project professional with a passion for hospitality excellence and execution. Key Requirements: Education: BE in Civil, Electrical, or Mechanical Engineering Experience: 20+ years in project execution, construction, renovation, planning, liaising, QA/QC, and billing Prior experience in 4-star/ 5-star hotel projects is a must Roles & Responsibilities: >Lead end-to-end project execution, monitoring, and control to ensure timely delivery >Supervise all civil, interior, electrical, HVAC works as per approved drawings >Prepare daily and weekly progress reports for management >Coordinate with architects, consultants, vendors, and PMCs >Ensure quality assurance, adherence to specifications, and safety standards >Prepare measurement sheets, RA bills, and maintain project trackers and handover checklists >Drive contract negotiations and vendor management >Present project plans and proposals to senior management/ Board Why Join Us? This is a dynamic, high-impact role with exposure to multiple projects across the region, and a chance to contribute to the growth of a rapidly expanding hospitality brand. Compensation: Competitive – in line with current package and market standards 📩 If you are interested and meet above requirement you are welcome to send your resume to rajendra@theworld.co.in
As the Front Office Duty Manager, you will play a pivotal role in ensuring the smooth and efficient operation of the front office, providing exceptional service to guests, and managing the front desk team during your shifts. Your primary objective is to create a positive guest experience and maintain operational excellence. The Front Office Duty Manager plays a crucial role in ensuring that the front desk operates smoothly during their shifts, providing guests with excellent service, and maintaining the safety and security of the hotel. This role requires strong leadership, attention to detail, and the ability to handle various tasks in a fast-paced hotel environment. Shift Supervision: - Oversee and manage the daily operations of the front desk during your assigned shifts. - Ensure the front office team is well-prepared and adequately staffed. - Handle guest inquiries, check-ins, and check-outs efficiently. Guest Services: - Provide exemplary customer service to guests and handle any escalated issues or special requests. - Ensure that guest complaints or concerns are addressed promptly and satisfactorily. - Coordinate with other hotel departments to fulfill guest needs. Front Desk Management: - Supervise front desk staff, including receptionists and concierge, during your shifts. - Conduct shift briefings and debriefings to ensure smooth transitions between shifts. - Maintain a professional and welcoming atmosphere at the front desk. Reservations and Room Assignment: - Oversee room reservations and ensure accuracy in booking information. - Assign rooms to guests based on preferences and availability. - Collaborate with the reservations team to optimize room occupancy. Financial Transactions: - Handle cash and credit card transactions according to hotel policies. - Prepare and reconcile the cash register at the end of your shift. Security and Safety: - Implement and enforce security and safety protocols, including emergency procedures. - Ensure the safety and security of guests and employees during your shift. Technology and Systems: - Utilize hotel management software for check-ins, check-outs, and reservations. - Troubleshoot and resolve any technical issues related to front office systems. Training and Development: - Train and mentor front desk staff to improve their skills and knowledge. - Provide ongoing coaching and feedback to team members. - Assist in scheduling and staff management as needed. Communication and Reporting: - Maintain effective communication with other hotel departments, including housekeeping, maintenance, and F&B. - Prepare shift reports and communicate essential information to management. Compliance: - Ensure compliance with all relevant hotel policies, procedures, and regulations. - Keep updated on local hospitality laws and regulations. Qualifications: - Bachelor's degree in Hotel Management. - Previous experience in a front office role with supervisory/managerial responsibilities. - Strong interpersonal and communication skills. - Proficiency in hotel management software, preferably IDS. - Exceptional customer service orientation. - Problem-solving and conflict resolution abilities. - Ability to work flexible shifts, including nights, weekends, and holidays.,
Company Description Lyfe Hotels & Resorts is nestled in Bhubaneswar, the largest city of Odisha. Known for blending local culture and world-class hospitality to perfection, Lyfe Hotels provides unparalleled experiences for guests. Our commitment to excellence ensures that every stay is memorable and enriching. Role Description This is a full-time on-site role for a Hairstylist position located in Bhubaneswar. The Hairstylist will be responsible for providing various hair care services such as cutting, coloring, and styling. Daily tasks also include consulting with clients to understand their needs, recommending hair care solutions, and staying updated with the latest trends in hair styling. Excellent customer service and communication are essential aspects of this role. Qualifications Proficient in Hair Styling, including cutting, coloring, and styling techniques Knowledge of Cosmetology and Hair Care best practices Strong Customer Service and Communication skills Professional experience and/or certification in cosmetology or related field Ability to work effectively in a team and independently Passion for staying updated with the latest hair care trends and techniques
As a Front Office Supervisor, you will play a key role in overseeing the daily operations of the front desk and ensuring a seamless guest experience. Your primary responsibility is to supervise and support the front office team, maintain high service standards, and assist in resolving guest inquiries or issues. You play a vital role in maintaining the smooth operation of the front desk and ensuring guest satisfaction. This role requires supervisory skills, attention to detail, and the ability to handle various tasks in a fast-paced hotel environment while providing excellent service. Key Responsibilities Shift Supervision: - Oversee the daily operations of the front desk during your assigned shifts. - Ensure that the front office team is well-prepared, adequately staffed, and meeting service standards. - Assist in managing guest check-ins, check-outs, and inquiries. Guest Services: - Provide exceptional customer service to guests and assist with resolving any guest issues or special requests. - Handle guest complaints or concerns, aiming for prompt and satisfactory resolutions. - Coordinate with other hotel departments to fulfill guest needs. Front Desk Management: - Supervise and assist front desk staff, including receptionists and concierge, during your shifts. - Conduct shift briefings and debriefings to ensure smooth transitions between shifts. - Maintain a professional and welcoming atmosphere at the front desk. Reservations and Room Assignment: - Assist with room reservations, ensuring accuracy in booking information. - Collaborate with the Front Office Manager/ Duty Manager to optimize room occupancy and assign rooms based on preferences and availability. Financial Transactions: - Handle cash and credit card transactions according to hotel policies. - Assist in reconciling the cash register at the end of each shift. Training and Development: - Assist in training and mentoring front desk staff to improve their skills and knowledge. - Provide ongoing coaching and feedback to team members. - Assist in scheduling and staff management as needed. Technology and Systems: - Utilize hotel management software for check-ins, check-outs, and reservations. - Troubleshoot and resolve any technical issues related to front office systems. Communication and Reporting: - Maintain effective communication with other hotel departments, including housekeeping, maintenance, and F&B. - Prepare shift reports and communicate essential information to management. Safety and Security: - Assist in implementing and enforcing security and safety protocols, including emergency procedures. - Ensure the safety and security of guests and employees during your shifts. Compliance: - Ensure compliance with all relevant hotel policies, procedures, and regulations. - Keep updated on local hospitality laws and regulations. - Ensure timely submission of form C/ any other relevant information to the related Govt. Department/ Police Station in case of foreigners staying in the hotel Qualifications: - Bachelor's degree in Hotel Management or a related field (preferred). - Previous experience in a front office role with supervisory responsibilities. - Strong interpersonal and communication skills. - Proficiency in hotel management software preferably IDS. - Exceptional customer service orientation. - Problem-solving and conflict resolution abilities. - Ability to work flexible shifts, including nights, weekends, and holidays.,
As a Restaurant Server/Waiter, you play a crucial role in creating memorable dining experiences for our guests. You are responsible for delivering exceptional customer service, taking and delivering orders, and ensuring a seamless and enjoyable dining experience. As a Restaurant Server/ Waiter with Lyfe Hotels you have the opportunity to create a positive impression on our guests through your excellent service and attention to detail. Guest Service: Welcome guests with a friendly and professional demeanor. Provide menus, answer questions, and make recommendations based on guest preferences and menu offerings. Take food and beverage orders accurately and efficiently. Order Delivery: Serve food and beverages promptly and courteously, following established service standards. Monitor and ensure guest satisfaction during the meal, addressing any concerns or requests. Clear tables and reset them for the next guests in a timely manner. Menu Knowledge: Maintain a comprehensive knowledge of the menu, including daily specials and promotions. Be prepared to explain menu items, ingredients, and preparation methods. Offer suggestions for wine and beverage pairings if applicable. Upselling and Salesmanship: Suggest additional items, such as appetizers, desserts, or beverages, to enhance the dining experience. Promote special menu items or promotions effectively. Cleanliness and Organization: Set up and maintain your designated section, ensuring cleanliness and proper table settings. Assist in maintaining overall restaurant cleanliness and organization. Ensure compliance with health and safety regulations. Handle guest billing inquiries and issues professionally. Teamwork: Collaborate with kitchen and bar staff to ensure efficient service. Assist fellow servers and team members as needed. Qualifications: - Previous experience as a server or waiter preferred. - Excellent customer service and communication skills. - Ability to multitask and work efficiently in a fast-paced environment. - Strong attention to detail and a positive attitude. - Familiarity with menu items and an eagerness to learn. - Knowledge of safety and sanitation standards. - A willingness to work flexible hours, including evenings, weekends, and holidays. If you are passionate about hospitality and enjoy providing exceptional dining experiences, we invite you to apply for this position.,
Role Overview: You will be joining Lyfe Hotels & Resorts as a full-time on-site Hairstylist in Bhubaneswar. Your primary responsibility will involve providing a range of hair care services such as cutting, coloring, and styling. Additionally, you will consult with clients to understand their requirements, suggest appropriate hair care solutions, and keep abreast of the newest trends in hair styling. Your role will require excellent customer service skills and effective communication with clients. Key Responsibilities: - Perform various hair care services including cutting, coloring, and styling - Consult with clients to determine their hair care needs - Recommend suitable hair care solutions based on client preferences - Stay updated with the latest trends in hair styling techniques - Provide excellent customer service to ensure client satisfaction Qualification Required: - Proficiency in hair styling techniques such as cutting, coloring, and styling - Knowledge of cosmetology and hair care best practices - Strong customer service and communication skills - Professional experience and/or certification in cosmetology or a related field - Ability to work both independently and in a team effectively - Passion for keeping up-to-date with the latest hair care trends and techniques,
The Restaurant Manager is responsible for overseeing the daily operations of the hotel's restaurant. This role plays a critical part in ensuring excellent guest experiences, efficient service delivery, and the achievement of revenue and service quality goals. As Restaurant Manager you are expected to lead a dynamic team, ensure exceptional dining experiences, maintain high standards of service quality, and contribute to the overall success of the restaurant operations. Key Responsibilities Operations Management: Plan and coordinate daily restaurant operations, including dining room management, reservations, and kitchen coordination. Ensure that the restaurant is properly set up, clean, and maintained to meet quality and hygiene standards. Oversee table assignments, guest seating, and dining flow to maximize occupancy and guest satisfaction. Staff Supervision and Training: Recruit, train, and supervise restaurant staff, including servers, hosts/hostesses, and bartenders. Conduct staff meetings, provide ongoing coaching, and facilitate professional development. Ensure staff adhere to service standards and enforce company policies and procedures. Guest Satisfaction: Monitor guest feedback and address concerns or issues promptly and professionally. Act as a point of contact for guest inquiries, special requests, and reservations. Continuously work to enhance the overall dining experience by implementing service improvements and innovations. Financial Management: Assist in budget preparation and cost control efforts. Monitor revenue and expenses, analyze financial reports, and implement strategies to meet or exceed targets. Oversee billing accuracy and payment processing. Menu Management: Collaborate with the culinary team to plan and update menus based on seasonality, market trends, and guest feedback. Maintain knowledge of menu items and suggest appropriate selections to guests. Manage inventory and food costing to optimize profitability. Health and Safety: Ensure compliance with health and safety regulations. Conduct regular safety training for staff. Investigate and report accidents or incidents as per company policies. Wine and Beverage Management: Oversee the selection and management of the wine and beverage program. Maintain knowledge of beverage offerings and recommend pairings to guests. Manage beverage inventory and recommend changes to the beverage menu as needed. Event Coordination: Coordinate with the banquet and event teams to plan and execute special events, private parties, and promotions as needed. Qualifications Bachelor's degree in Hotel Management, Hospitality, or a related field preferred. Previous experience in restaurant management, with a track record of successful restaurant operations. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Proficiency in restaurant management software and computer applications. Knowledge of food and beverage operations and industry trends. Familiarity with local regulations related to restaurant operations. Ability to work flexible shifts, including nights, weekends, and holidays. If you are passionate about hospitality and have a flair for food and beverage operations, we invite you to apply for this exciting opportunity.
The F&B Team Leader/Supervisor at is responsible for overseeing daily food and beverage service operations. This role plays a pivotal part in ensuring the smooth functioning of the restaurant, bar, or dining area and delivering exceptional guest experiences. The F&B Team Leader/ Supervisor is expected to provide leadership, maintain high service standards, and ensure guest satisfaction. Key Responsibilities Service Leadership: Lead the front-of-house staff during shifts, ensuring a high level of service and guest satisfaction. Set an example of professionalism, courtesy, and efficiency for the team. Assign tasks and responsibilities to staff and ensure they are completed effectively. Guest Interaction: Greet and interact with guests, addressing inquiries, concerns, and special requests promptly and professionally. Ensure guest needs are met and exceeded, contributing to a positive dining experience. Staff Supervision and Training: Assist in recruiting, training, and supervising front-of-house staff, including servers, hosts/hostesses, and bartenders. Conduct pre-shift briefings, provide guidance, and facilitate staff development. Ensure staff adherence to service standards and enforce company policies and procedures. Operations Management: Collaborate with the Restaurant Manager/F&B Manager to manage daily restaurant operations, including reservations, table assignments, and seating arrangements. Monitor table turnover and dining room management to optimize occupancy and guest satisfaction. Assist in inventory control and stock management. Financial Management: Assist in tracking and managing revenue, expenses, and billing accuracy. Handle guest billing, payments, and cash handling procedures. Report any discrepancies or issues promptly. Menu and Beverage Knowledge: Maintain a comprehensive knowledge of the menu items and beverage offerings. Assist guests in making menu selections and recommend pairings. Communicate any menu updates or specials to the team and guests. Health and Safety: Ensure compliance with health and safety regulations. Promote and enforce safety standards among staff. Address and report accidents or incidents according to company policies. Wine and Beverage Service: Assist in managing the wine and beverage program, including inventory control and recommending changes to the beverage menu. Oversee the service of alcoholic beverages, ensuring responsible service practices are followed. Qualifications High school diploma or equivalent required; bachelor's degree in Hospitality or related field preferred. Previous experience in a similar role, with strong leadership and supervisory skills. Excellent communication and interpersonal abilities. Proficiency in restaurant management software and computer applications. Knowledge of food and beverage operations and industry trends. Familiarity with local regulations related to food and beverage service. Customer-focused with a passion for delivering outstanding service. Ability to work flexible shifts, including nights, weekends, and holidays. If you have a passion for hospitality and a knack for event coordination, we invite you to apply for this exciting opportunity.
As a Guest Relations Executive, you will serve as a key point of contact for our guests, ensuring their comfort, satisfaction, and loyalty. Your primary responsibility is to create a welcoming and memorable experience for our guests, with a focus on building lasting relationships. A Guest Relations Executive is a crucial role in ensuring guest satisfaction and loyalty. In this role you require exceptional communication and interpersonal skills, a proactive approach to guest interactions, and the ability to represent the hotel in a positive and professional manner. Key Responsibilities Guest Engagement and Assistance: Warmly greet arriving guests and bid farewell to departing guests, ensuring a personalized and memorable welcome/farewell. Actively engage with guests, inquire about their needs, and provide assistance and information about hotel facilities, services, and local attractions. VIP and Corporate Guests Management: Identify VIP and corporate guests and provide special attention and services as required. Develop and maintain strong relationships with corporate clients and regular guests. Guest Issue Resolution: Handle guest inquiries, concerns, and complaints promptly and professionally, ensuring a satisfactory resolution. Collaborate with relevant hotel departments to address guest issues effectively. Guest Services Coordination: Coordinate and fulfill special guest requests, including room preferences, amenities, and transportation arrangements. Facilitate reservations for hotel services such as dining, spa, or business facilities. Guest Feedback Management: Proactively seek guest feedback and reviews during their stay, encouraging positive online reviews and addressing negative feedback. Compile and report guest feedback to relevant departments for continuous improvement. Events and Special Occasions: Assist guests in planning and organizing special events, meetings, or celebrations within the hotel. Ensure that all arrangements meet or exceed guest expectations. Loyalty Programs and Recognition: Promote and enrol guests in the hotel's loyalty programs. Recognize and reward repeat guests with personalized amenities and special privileges. Communication and Reporting: Maintain effective communication with various hotel departments, including front office, housekeeping, F&B, and management. Prepare regular reports on guest interactions and feedback for management review. Upselling and Revenue Enhancement: Identify opportunities to upsell room upgrades, services, and amenities to enhance the guest experience and increase revenue. Safety and Security: Ensure the safety and security of guests and their belongings. Be knowledgeable about and adhere to hotel security and emergency procedures. Qualifications Bachelor's degree in Hotel Management or a related field (preferred). Previous experience in guest relations, hospitality, or customer service. Excellent interpersonal and communication skills. Proficiency in multiple languages. Strong problem-solving abilities and adaptability. Ability to remain calm and professional in high-pressure situations. Familiarity with hotel management software and reservation systems. Customer-centric mind-set and a passion for providing exceptional service.
As the F&B Team Leader/Supervisor at our company, you will be responsible for overseeing the daily food and beverage service operations to ensure exceptional guest experiences in the restaurant, bar, or dining area. Your role is pivotal in maintaining high service standards, providing leadership, and ensuring guest satisfaction. **Key Responsibilities:** - Lead the front-of-house staff during shifts, ensuring a high level of service and guest satisfaction. - Set an example of professionalism, courtesy, and efficiency for the team. - Assign tasks and responsibilities to staff and ensure they are completed effectively. - Greet and interact with guests, addressing inquiries, concerns, and special requests promptly and professionally. - Assist in recruiting, training, and supervising front-of-house staff. - Collaborate with the Restaurant Manager/F&B Manager to manage daily restaurant operations. - Monitor table turnover and dining room management to optimize occupancy and guest satisfaction. - Assist in tracking and managing revenue, expenses, and billing accuracy. - Maintain a comprehensive knowledge of the menu items and beverage offerings. - Ensure compliance with health and safety regulations. - Assist in managing the wine and beverage program, including inventory control. **Qualifications:** - High school diploma or equivalent required; bachelor's degree in Hospitality or related field preferred. - Previous experience in a similar role, with strong leadership and supervisory skills. - Excellent communication and interpersonal abilities. - Proficiency in restaurant management software and computer applications. - Knowledge of food and beverage operations and industry trends. - Familiarity with local regulations related to food and beverage service. - Customer-focused with a passion for delivering outstanding service. - Ability to work flexible shifts, including nights, weekends, and holidays.,