Learning And Development Specialist

About the company

Treebo Hospitality Ventures

Treebo Hospitality Ventures masterfully combines engineering prowess with deep hospitality expertise. Our operational ethos is clear and focused from Treebo Club, an innovative distribution platform and extremely rewarding loyalty programme to Hotel Superhero, a cutting-edge SaaS solution and a comprehensive hotel management software.

With a strong technological foundation and a passion for hospitality, THV aims to deliver exceptional experiences across our diverse portfolio. Our range of brands—Itsy Hotels, Treebo, Treebo Premium and Medalio—provides a symphony of choices that blend quality, comfort and affordability.

Treebo

About the Role

We are looking for a dynamic Learning & Development (L&D) Manager who will play a pivotal role in driving capability building and performance enhancement across Treebo.

This role will focus 70% on Sales Training (primarily B2B and corporate sales enablement) and 30% on organizational training initiatives for all other functions such as Operations, Customer Experience, HR, Finance, Technology, and other support functions.

If you are passionate about building scalable training systems, enabling people to succeed, and creating a culture of continuous learning—we’d love to hear from you!

Key Responsibilities

Sales Training

• Deep understanding of hospitality sales, especially in the B2B/corporate segment.
• Familiarity with key industry metrics such as RevPAR, ADR, and Occupancy.
• Design and deliver induction, refresher, and advanced programs for sales teams.
• Develop content on CRM adoption, pitching, negotiation, objection handling, and account management.
• Conduct role plays and simulations for scenarios involving hotel owners, travel agents, and corporate clients.
• Provide ongoing coaching and mentoring to sales teams across geographies, especially Tier 2 & Tier 3 cities.
• Identify performance gaps early and create individual improvement plans.

Organizational Training

• Partner with business leaders to identify capability gaps across functions (Operations, Customer Experience, HR, Finance, Technology, etc.).
• Design and deliver training programs in areas such as:
• Customer Service Excellence (for CX teams)
• Process Adherence & SOP Training (for Operations)
• Leadership & Managerial Development (for people managers)
• Compliance, HR, and Policy Training
• Functional Upskilling (Finance, Tech, and corporate functions)
• Build a structured training calendar for all departments.
• Create scalable content assets—SOP videos, e-learning modules, playbooks, and checklists.

Process, Measurement & Enablement

• Own and manage a company-wide L&D framework.
• Track training impact, adoption, and ROI across functions.
• Utilize CRM/LMS platforms for monitoring and reporting.
• Continuously improve training effectiveness based on feedback and outcomes.

What We Are Looking For

• 3+ years of experience in hotel sales or sales training, with exposure to the B2B/corporate segment
• Ability to balance specialist sales training with generalist L&D programs.
• High emotional intelligence (EQ), strong interpersonal skills, and coaching ability.
• Energetic, hands-on, and proactive—thrives in a high-growth environment.
• Excellent communication skills in English and Hindi.