Company Description Saarthi Support, a unit of Milan Contact Support Pvt Ltd, is a specialized outbound call support center focused on post-travel feedback collection for intercity bus passengers. We work closely with travel operators to enhance their online presence and reputation on platforms like Redbus, Paytm, and Abhibus. With a team of over 40 dedicated professionals, including 25+ trained telecallers, we capture journey experiences, promote positive reviews, and resolve complaints to improve customer satisfaction. Our mission is to become India’s most reliable feedback support partner for intercity travel operators, driving digital trust and consistent occupancy growth. Role Description This is a full-time on-site role for a Learning And Development Specialist located in Kota. The Learning And Development Specialist will be responsible for designing and implementing training programs, managing learning resources, and developing instructional materials. Day-to-day tasks will include conducting training sessions, coaching employees, and evaluating the effectiveness of training programs to drive continuous improvement. Qualifications \n Strong skills in Training & Development and Coaching Proficiency in Learning Management and Instructional Design Excellent Communication skills Ability to assess training needs and evaluate the effectiveness of training programs Bachelor's degree in Human Resources, Education, or related field is preferred Experience in a call center or customer service setting is beneficial Strong organizational and time management skills Show more Show less
We are hiring a operator who will handle incoming calls from bus passengers, solve their queries (delays, driver issues, pickup confusion, etc.), and assist the backend team with basic data entry. Your main responsibilities will include: ✅ Attending inbound calls on behalf of bus operators ✅ Resolving passenger complaints and sharing updates ✅ Assigning passenger data to telecallers using Google Sheets/Excel ✅ Supporting the operations team with daily data work 📄 Please bring your updated CV at the time of interview.
As a Learning And Development Specialist at our company, you will play a key role in designing and implementing training programs to enhance the skills and knowledge of our employees. Located in Kota, this full-time on-site position involves managing learning resources, developing instructional materials, and conducting training sessions to ensure continuous improvement in our workforce. Your responsibilities will include coaching employees, evaluating the effectiveness of training programs, and assessing training needs to tailor learning experiences that meet our organizational goals. Proficiency in Learning Management Systems and Instructional Design will be crucial in creating impactful training modules. The ideal candidate will possess strong skills in Training & Development, Coaching, and excellent communication abilities. A Bachelor's degree in Human Resources, Education, or a related field is preferred for this role. Previous experience in a call center or customer service environment would be advantageous. If you have a passion for helping employees grow and thrive in their roles, along with strong organizational and time management skills, we encourage you to apply for this exciting opportunity to make a difference in our organization's learning and development initiatives.,