Job
Description
Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview Milestone Technologies is looking for a Business Systems Analyst who is organized, experienced, and energetic individual who can assess a client's organization quickly to understand the business and systems challenges the client is facing while facilitating and capturing improvement requirements and supporting the implementation and assimilation of these improvements. A successful BSA at Milestone Technologies must be able to operate autonomously and communicate effectively with individuals at all levels of an organization. Developing a comprehensive understanding of the business and systems environment through research and analysis Facilitating definition of the business problem to be solved as well as key metrics to verify resolution Leading efforts to document functional and system requirements through interviews, JAD sessions, or other techniques as the client situation may require Creating use cases to better clarify and communicate requirements Driving requirements review and sign-off with business and technical subject matter experts and management Managing ongoing requirements review and iteration Identifying and communicating risks and issues to management Performing hands-on troubleshooting of system functionality to resolve issues Designing reports and system extracts in response to issues or information requests Developing test requirements and representing assigned requirements/functionality throughout the testing process from prototyping through deployment Contributing content to training and technical support documentation Providing as-needed support throughout the deployment phase including communications, training, and user support Promoting analysis and documentation standards to improve efficiency and quality Modeling Business Analysis best practices and mentoring more junior resources Skills 7+ years of Business Analysis experience capturing requirements and working with business stakeholders 4-year degree in Business, MIS, or 7+ years of related job experience Thorough understanding of the entire systems development lifecycle (SDLC) including requirements, design, development, test, implementation, rollout, and support Working knowledge of multiple SDLC methodologies including waterfall, iterative, and agile Ability to collaborate with diverse organizations and individuals to accomplish common goals Ability to conceptualize, document, and communicate business and technical constraints and requirements Proven ability to deliver clear, accurate, and timely Business Requirements and Functional Specifications Excellent negotiation and conflict management skills Previous software development, testing, systems integration, and/or software configuration experience is beneficial Proficient with MS Office Tools (e.g., Outlook, Word, Excel, Access, Project, PowerPoint, Visio) Ability to perform data analysis in Excel using pivot tables, macros, and charting ' Working knowledge of one or more reporting tools (e.g., SQL Reporting Services, Crystal Reports, Business Objects) Experience with business process and system modeling tools (i.e., Data Flow Diagrams, Process Models, Entity Relationship Diagrams, Dimensional Data Models, and Use Case Scenarios) Demonstrated ability to organize workload, multitask, think analytically, solve technical problems, and establish relationships across business and IT team members Strong written and verbal communication skills across business and technical audiences Must be a self-starter showing a high level of initiative Positive " can do" attitude Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
