Key Account Manager

About Flipspaces (www.flipspaces.com)

We’re Flipspaces — a design-tech powerhouse reshaping the future of commercial interiors. Our VR-powered platform lets clients visualize and co-create their spaces in real time. Backed by in-house manufacturing and end-to-end execution capabilities, we’ve built 0.8 M+ sq. ft. for top startups, enterprises, co-working brands, and global giants.

Born at the intersection of design, tech, and manufacturing, we're led by IIT founders and are scaling rapidly across India, the US, Singapore, and the Middle East.

Key Responsibilities:

- Serve as the primary relationship manager for key US-based clients, ensuring seamless communication and exceptional client experience.

- Build and nurture strong client relationships, fostering trust and long-term engagement with senior stakeholders and decision-makers.

- Handle client escalations and complex issues proactively, ensuring timely resolution and client satisfaction.

- Manage the end-to-end client lifecycle - from onboarding and project execution to renewals, upselling, and repeat business.

- Identify and capitalize on opportunities for account growth, cross-selling, and revenue expansion.

- Collaborate closely with internal teams (design, project management, finance, and marketing) to ensure smooth execution and delivery excellence.

- Track account performance, analyze client feedback, and share actionable insights with management.

- Prepare and deliver customized presentations, proposals, and reports tailored to client objectives.

- Maintain up-to-date records of client interactions and progress through CRM systems.

- Stay updated on market trends, competitor activities, and business opportunities within the US commercial interiors and real estate space.

Educational Qualifications:

- Graduate/Postgraduate degree from a Tier 1 institution specialization in Marketing, Business Management, or a related field preferred.

- Strong academic record throughout education.

Work Experience:

- 6+ years of experience in Key Account Management, B2B Sales, or Client Relations, preferably within the corporate interiors, design, or real estate industries.

- Proven track record in client retention, revenue growth, and relationship management with international clients (preferably US-based).

- Experience working with corporate clients, global stakeholders, and channel partners is preferred.

Functional Knowledge & Technical Skills:

- Deep understanding of account management, client servicing, and escalation management.

- Proficiency in MS Office (Word, PowerPoint, Excel) and CRM tools.

- Ability to interpret business insights, create account growth strategies, and manage client expectations effectively.

Behavioral Competencies:

- Exceptional relationship-building and client-handling skills.

- Strong communication, negotiation, and conflict resolution abilities.

- Highly self-motivated, target-driven, and proactive in managing client needs.

- Flexible and adaptable to global time zones and fast-paced business environments.