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Key Account Manager

Key Account Manager

Vizmo

1 - 3 years

6 - 8 Lacs

bengaluru

Posted:Just now| Platform:

Apply

Skills Required

business administration relationship building diversity and inclusion saas customer retention sales analytics market research account management management crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Location: Bengaluru

Department: Sales & Account Management

Reports To: Head of Sales

Job Summary: The Key Account Manager will be responsible for managing relationships with

assigned key accounts, renewals, driving upsell, cross-sell opportunities, and expanding the business

within assigned accounts/portfolio. The ideal candidate will play a crucial role in customer retention

and revenue growth by understanding client needs and aligning them with the company s offerings.

Key Responsibilities:

Account Management: Maintain and nurture relationships with key accounts to ensure

customer satisfaction and retention.

Upsell and Cross-sell: Identify opportunities to upsell and cross-sell products and services to

existing clients, maximizing account value.

Account Expansion: Develop and execute strategies to expand business within existing

accounts, ensuring consistent revenue growth.

Client Engagement: Conduct regular check-ins, business reviews, and strategic discussions

with clients to understand their evolving needs and introduce relevant solutions.

Collaboration: Work closely with the sales, product, and customer success teams to deliver

tailored solutions that meet client requirements.

Reporting and Analysis: Track account metrics, forecast account growth, and prepare

reports for senior management on account performance.

Contract Negotiation: Lead contract renewals and negotiations to ensure favorable terms

and secure long-term agreements.

Market Research: Stay updated on industry trends and competitor activities to better

position the company s offerings.

Qualifications:

Bachelor s degree in Business Administration, Marketing, or a related field.

3-5 years of experience in account management, sales, or a related role.

Proven track record of managing and growing key accounts in a B2B environment.

Strong communication, negotiation, and relationship-building skills.

Ability to analyze data and derive actionable insights for account growth.

Experience with CRM software and sales analytics tools.

Preferred:

Experience in SAAS industry or related fields.

Prior experience in upsell and cross-sell strategies in a SaaS or tech environment.

Prior experience in Customer relationship management

Strong strategic thinking and problem-solving skills.

What We Offer:

Competitive salary and performance-based bonuses.

. Opportunities for professional growth and career advancement.

Flexible work environment.

A collaborative, innovative culture that values diversity and inclusion.

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Vizmo

Technology / Information Technology

San Francisco

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