We are looking for a results-driven and client-focused Key Account Manager
to join our South Zone operations. The role will serve as the single point of contact for strategic client accounts, ensuring service excellence, client satisfaction, account retention, and revenue growth. The ideal candidate will bring strong relationship management skills, a service-oriented mindset, and proven experience in handling high-value clients in a distributed service industry.
Key Responsibilities
Client Relationship & Service Delivery (30%)
- Act as the single point of contact for all operational and commercial issues of assigned key accounts.
- Maintain strong relationships with client stakeholders; conduct regular feedback sessions.
- Drive operations and service delivery teams to maintain high-quality standards.
- Ensure timely contract renewals and manage client retention proactively.
- Track account profitability, risks, and termination signals; implement mitigation actions.
Revenue Growth & Business Expansion (40%)
- Identify opportunities for service expansion and price increases within accounts.
- Map key client stakeholders and develop deep business relationships.
- Lead negotiations for service enhancement contracts and price revisions.
- Work closely with clients to understand evolving business needs and translate them into service offerings.
MIS, Reporting & Reviews (30%)
- Maintain operational dashboards and account reports.
- Conduct periodic reviews with client stakeholders and internal teams.
- Ensure timely submission of MIS and accurate reporting of account performance.
Key Competencies
- Strong client relationship management and customer service orientation.
- Negotiation and problem-solving skills.
- Analytical mindset with knowledge of financial/account performance metrics.
- Proficiency in CRM systems, Salesforce/automation tools, and MS Office.
- Ability to manage complexity, changing circumstances, and multiple stakeholders.
Qualifications & Experience
- Minimum: Graduate in any discipline.
- Preferred: MBA / Master s in Sales, Marketing, or Business Development.
- Experience:
- 8-10 years of overall work experience.
- Minimum 4 5 years managing large accounts in a distributed service industry (security, facilities management, manpower services, etc.).
- Proven track record in P&L management, revenue growth, and client retention.
Language & Communication
-
Fluent spoken and written English (mandatory and non-negotiable).
- Proficiency in Hindi is desirable.
- Local language (mother tongue of place of posting) is mandatory.
Compensation
- Salary is negotiable, based on performance during the interview and overall fit.
Why Join G4S Secure Solutions?
- Work with a global leader in security and risk management services.
- Opportunity to manage prestigious clients across South India.
- Professional growth in a performance-driven and structured environment.
