IT Support Specialist

About Mintz Group

Why Join Us

• Global impact on work that matters for clients across industries
• Expert colleagues who value accuracy, ethics, and collaboration
• Growth through continuous learning and modern workplace tools
• A culture that focuses on quality, accountability, and results
  

What’s This Role About?

Key Responsibilities

End user support and service delivery

• Provide responsive first and second level support for global users in a follow the sun model
• Troubleshoot and resolve issues across Windows, Microsoft 365, and Azure connected environments
• Support onboarding and offboarding including account setup, device preparation, and equipment lifecycle management for the Mumbai office
• Communicate clearly with users, set expectations, and close requests with accuracy and care
  

Systems, tools, and workflow management

• Monitor helpdesk trends and metrics and recommend improvements to elevate user satisfaction
• Manage endpoints with Intune, Autopilot, and Defender to ensure stability, compliance, and security
• Promote adoption of Microsoft 365, Teams, SharePoint, OneDrive, Power Automate, and Copilot
• Maintain clear documentation and refine procedures for consistency and efficiency
  

Operational support and incident resolution

• Coordinate with Facilities to keep onsite technology operating smoothly including workstations, audiovisual systems, conferencing tools, and network connectivity
• Work with ISPs, hardware suppliers, and facilities vendors to resolve onsite issues promptly
• Apply analytical and debugging skills to identify root causes and prevent recurrence
  

Collaboration and communication

• Partner with peers and leaders in IT and security to meet business needs and resolve incidents
• Provide timely updates on status, next steps, and resolution timelines
• Demonstrate a calm and professional approach in a fast paced setting
  

Compliance, security, and governance

• Adhere to cybersecurity and compliance standards including SOC 2, ISO 27001, and India’s Digital Personal Data Protection Act
• Support secure configurations and device compliance in alignment with firm policies
  

Essential Skills

What Makes You a Great Fit

• 5 to 7 years of hands on IT support experience in a global organization
• Strong knowledge of Windows 10 and 11, Microsoft 365, and Azure Active Directory administration
• Experience with endpoint and security management such as Intune and Defender for Endpoint or equivalent
• Proven diagnostic and problem-solving skills with strong attention to detail
• Excellent written and spoken English to collaborate with international colleagues and vendors
• Familiarity with helpdesk and ITSM tools such as Zendesk or ServiceNow
• Knowledge of SOC 2, ISO 27001, and cybersecurity best practices
• Ability to manage multiple priorities while maintaining service excellence
• Flexibility to provide occasional support outside standard business hours to accommodate global time zones
  

Preferred Qualifications

• Microsoft certifications such as MS 900, MD 102, or AZ 900
• Experience with Power Automate or similar workflow automation tools
• Experience using metrics for process improvement or service quality analysis
• Background in ITIL or ISO 20000 service management environments
• Prior experience supporting IT in a multinational corporate environment.