IT Support Specialist

🚨 We’re Hiring: IT Support Specialist|

📍 Location: Bangalore

💼 Experience: 2–3 years (IT Infrastructure / UC Support / Video Collaboration)

🗣️ Excellent Communication Skills – Must

🎯 Role Overview

Join our dynamic team and be the first line of support for world-class Video Conferencing and Unified Communications (UC) products.

You’ll work in a fast-paced, customer-focused environment, ensuring seamless collaboration experiences for global clients.

💼 Roles & Responsibilities

Provide 24×7 first-level technical support via voice or chat for video conferencing and UC products.

Troubleshoot and resolve issues related to VoIP, SIP, H.323, H.264, and networking protocols (DNS, DHCP, TCP/IP, VPN, MPLS).

Escalate complex issues to higher-level support teams when required.

Maintain detailed records using ticketing and contact management systems.

Deliver exceptional customer service with prompt updates and clear communication.

Identify potential sales opportunities during customer interactions and route them to sales teams.

Conduct Customer Satisfaction Surveys and document valuable feedback.

🧠 Key Skills

VoIP, Video Conferencing, Unified Communications (UC)

Hands-on with Microsoft Teams, Cisco Call Manager, Zoom

Strong grasp of Networking Fundamentals (LAN/WAN/TCP/IP)

Knowledge of Cloud / UCaaS platforms

Excellent communication and problem-solving skills

🚀 Why Join Us?

Be part of an innovative, global team that’s transforming the way people connect and collaborate.

If you’re passionate about technology, customer success, and continuous learning — this is the role for you!

📩 Interested?

Send your updated resume to: shahid.afridi@joulestowatts.co

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