Company Description JoulestoWatts Business Solutions, headquartered in Texas, USA, is an IT services and consulting enterprise with over 4,000 professionals serving 200+ clients across 5 countries. Recognized as a certified Great Place to Work (GPTW), we deliver bespoke solutions across diverse domains with 20+ dynamic Business Models. Role Description This is a full-time on-site role for a Client Acquisition Manager based in Bengaluru. The role involves developing and implementing client acquisition strategies, identifying new business opportunities, building and maintaining client relationships, and meeting sales targets. Qualifications Proven experience in client acquisition, sales, or business development Strong communication, negotiation, and interpersonal skills Ability to understand client needs and tailor solutions accordingly Track record of meeting or exceeding sales targets Knowledge of CRM software and sales tracking tools Team player with the ability to collaborate effectively Bachelor's degree in Business Administration, Marketing, or related field Looking into B2B Sales Domian Only Face to Face interviews will be taken Place.,
The primary responsibility of the position is to drive sales and generate revenue by managing existing customer relationships, acquiring new clients, and overseeing field sales executives across North America. The ideal candidate for this outbound sales role should have prior experience in dealing with customers from the US, UK, Canada, or any Western country. Strong communication skills are essential as the role involves holding conversations and pitching products and services offered by the company to customers. Key responsibilities include sharing all necessary information to complete the sales cycle, understanding customer needs through active listening and probing, addressing customer objectives and concerns to enhance sales opportunities, and maintaining accurate records of customer interactions and transactions. Furthermore, the candidate will be expected to conduct timely follow-ups with potential leads to nurture relationships and maximize sales opportunities. This position requires working the NIGHT SHIFT (05:00 pm to 03:00 am or 06:00 pm to 04:00 am) and is based in Bangalore. Applicants must have at least 1 year of experience in International Sales, and experience in International Voice Process combined with sales is also accepted. Only candidates available to join within 0-30 days will be considered for this role.,
Job Description: As a Mortgage Analyst based in Bangalore, you will play a crucial role in the mortgage application process. Your responsibilities will include reviewing mortgage applications and supporting documentation to ensure accuracy and completeness. You will analyze applicants" financial status, credit history, and property evaluations to determine their eligibility for mortgage loans. Conducting risk assessments and making recommendations regarding loan approval or denial will be a key part of your role. Additionally, you will assist in the underwriting process by preparing loan files and supporting documentation for review. Communication with loan officers, borrowers, and third-party vendors to obtain additional information or clarification as needed will also be essential. Staying up to date on mortgage lending regulations and compliance requirements is crucial, along with providing exceptional customer service and support throughout the mortgage application process. Collaboration with team members to streamline processes and improve efficiency, maintaining accurate records and documentation of all loan transactions, and participating in training and professional development opportunities to enhance job knowledge and skills will also be part of your responsibilities. Requirements: - 0-3 years of experience in mortgage lending, banking, or financial services. - Bachelor's degree in finance, economics, business administration, or a related field. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. Interview Rounds: Mortgage Analyst: The candidate should score a 3.5 rating out of 5. 1st Round: - Buplas Test (30 to 40 mins) - Communication - Logical/Situation-based questions - E-mail writing 2nd Round: - Face-to-Face (F2F) interview.,
Detailed JD Overall, Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self-service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimise customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Experience Profile Prior international BPO work experience preferred Fresher’s acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Results driven High standards of Integrity Attention to detail Shift Timing – Shift will be in any of United States of America time zones Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun) Job Types: Full-time, Fresher, Contractual / Temporary Contract length: 6 months Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Commuter assistance Flexible schedule Food provided Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Paid time off Provident Fund Education: Bachelor's (Required) Language: English (Required) Location: Bengaluru, Karnataka (Required) Shift availability: Night Shift (Required) Work Location: In person
Detailed JD Overall, Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self-service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimise customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Experience Profile Prior international BPO work experience preferred Fresher’s acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Results driven High standards of Integrity Attention to detail Shift Timing – Shift will be in any of United States of America time zones Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun) Job Types: Full-time, Fresher, Contractual / Temporary Contract length: 6 months Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Commuter assistance Flexible schedule Food provided Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Paid time off Provident Fund Education: Bachelor's (Required) Language: English (Required) Location: Bengaluru, Karnataka (Required) Shift availability: Night Shift (Required) Work Location: In person
Detailed JD Overall, Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self-service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimise customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Experience Profile Prior international BPO work experience preferred Fresher’s acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Results driven High standards of Integrity Attention to detail Job Types: Full-time, Contractual / Temporary Contract length: 6 months Pay: ₹25,000.00 - ₹33,565.40 per month Benefits: Cell phone reimbursement Food provided Health insurance Paid sick time Paid time off Provident Fund Language: English (Required) Work Location: In person
Job Summary We are looking for a motivated Storage Engineer to join Managed Services operations team to service our Banking Customers. You will provide Level 2/L3 support to our customers by responding to Incidents, working on Service Requests, Problem Management, Infrastructure Improvements and planning and performing NetApp Ontap upgrades. Experience in supporting a varied clientele is essential as is a strong understanding of NetApp storage-based technologies. Job Requirements To be successful in this role, you would need to have the following: Experienced in NetApp Storage (Deploying and administering NetApp Storage – CDOT. Troubleshooting Performance Issues, performing firmware and operating system upgrades, using storage management tools – OnCommand Unified Manager/ Performance Manager/ Insight, Managing backupintegration with NetApp technologies) Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies (Snapshots, controller failover, provisioning, deduplication, cloning, Snapmirror, IntelliSnap)including monitoring and troubleshooting, administration, replication technologies, security hardening and performance tuning; Experience in other NetApp storage technologies like StorageGRID, E-Series, SolidFire would be highly regarded Experience with automation tools such as NetApp Workflow Automation, Ansible Strong understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fiber Channel switching and networks) Knowledge in ITIL methodologies: change, incident, problem and configuration management Expertise in Brocade or Cisco SAN switches administration and troubleshooting SAN connectivity. SAN zoning. Strong knowledge on FC and IP based storage replications. Experience in Windows and Linux System Administration. Strong customer communication and documentation skills. Build and maintain strong relationships with internal and external stakeholders. Positive, proactive, team-orientated attitude with a flexible and innovative approach to work. Rotational Shift: 24/7 Notice Period : Who can Join with in 15 to 20 days only Work location: Platina Tower, C-59, Bandra Kurla Complex Rd, G Block BKC, MMRDA Area, Kalina, Bandra East, Mumbai, Maharashtra 400098 Job Type: Full-time Pay: Up to ₹2,300,000.00 per year Work Location: In person
Detailed JD Overall, Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self-service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimise customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Experience Profile Prior international BPO work experience preferred Fresher’s acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Results driven High standards of Integrity Attention to detail Job Types: Full-time, Part-time, Permanent, Fresher Pay: ₹25,942.94 - ₹56,767.76 per month Benefits: Cell phone reimbursement Flexible schedule Food provided Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Work from home Work Location: In person
We’re Hiring! Joulestowatts is excited to announce that we are hiring for Accenture for the Customer Support Role Role: Customer Support Company: Accenture Salary: Up to 6.5 LPA Location: Bangalore Eligibility: Excellent communication skills & willingness to work in rotational shiftsOnly a few vacancies are available — so don’t miss this opportunity! Job Type: Full-time Pay: ₹300,000.31 - ₹720,000.25 per year Benefits: Provident Fund Work Location: In person
About the Role As a Project Review Associate at Rexera, you will review condominium project documents, ensure regulatory compliance, and help manage financial risk. This role requires a strong background in underwriting U.S. mortgages, knowledge of borrower income and assets, and experience reviewing escrow and condominium documents. Key Responsibilities: Project Review and Analysis: Follows and complies with current Agency and Investor project guidelines to ensure standards are met for mortgages sold and delivered, secured by units within Condominium Projects for various investors; Fannie Mae, Freddie Mac, FHA, VA, and various Jumbo investors, as well as Co-op Projects for Fannie Mae and Freddie Mac. Detailed review of condominium; questionnaires, financials, insurance, recorded legal documents, as well as review of litigation, ground leases, affordable housing, resale deed restrictions, and private transfer fees. Analyze and approve condominium projects per loan program parameters, such as Limited Review, Full Review of Established, New Construction for conventional, FHA, and VA reviews. Communicate with clients regarding ineligible or declined projects, providing clear reasoning and guidance. Compliance and Guidelines: Stay current with relevant guidelines, updates, and industry best practices. Ensure every project review meets required standards and risk management protocols. Training and Support: Mentor and train junior team members on compliance requirements, document review, and risk analysis. Provide subject matter expertise to internal teams and support client-facing communications as needed. Desired Skills & Competencies Advanced knowledge of condominium project standards for FHA (SUA & DELRAP), Conventional, and Jumbo investor programs. Job Types: Full-time, Permanent Pay: ₹30,168.26 - ₹55,709.58 per month Benefits: Flexible schedule Health insurance Internet reimbursement Paid sick time Paid time off Provident Fund Work from home Work Location: In person
About the Role As a Project Review Associate at Rexera, you will review condominium project documents, ensure regulatory compliance, and help manage financial risk. This role requires a strong background in underwriting U.S. mortgages, knowledge of borrower income and assets, and experience reviewing escrow and condominium documents. Key Responsibilities: Project Review and Analysis: Follows and complies with current Agency and Investor project guidelines to ensure standards are met for mortgages sold and delivered, secured by units within Condominium Projects for various investors; Fannie Mae, Freddie Mac, FHA, VA, and various Jumbo investors, as well as Co-op Projects for Fannie Mae and Freddie Mac. Detailed review of condominium; questionnaires, financials, insurance, recorded legal documents, as well as review of litigation, ground leases, affordable housing, resale deed restrictions, and private transfer fees. Analyze and approve condominium projects per loan program parameters, such as Limited Review, Full Review of Established, New Construction for conventional, FHA, and VA reviews. Communicate with clients regarding ineligible or declined projects, providing clear reasoning and guidance. Compliance and Guidelines: Stay current with relevant guidelines, updates, and industry best practices. Ensure every project review meets required standards and risk management protocols. Training and Support: Mentor and train junior team members on compliance requirements, document review, and risk analysis. Provide subject matter expertise to internal teams and support client-facing communications as needed. Desired Skills & Competencies Advanced knowledge of condominium project standards for FHA (SUA & DELRAP), Conventional, and Jumbo investor programs. Job Types: Full-time, Permanent Pay: ₹30,168.26 - ₹55,709.58 per month Benefits: Flexible schedule Health insurance Internet reimbursement Paid sick time Paid time off Provident Fund Work from home Work Location: In person
Excellent Communication Skills Clear and fluent in verbal English Strong written communication for emails, chats, or documentation Active listening and interpersonal skills ✅ Basic Computer Proficiency Familiarity with MS Office (Word, Excel, Outlook) Able to navigate online tools and systems Comfortable with typing and multitasking on a computer ✅ Work Flexibility Open to night shifts and weekend work Flexible with rotational shifts aligned with US time zones Ability to adapt to changing schedules ✅ Educational Background Graduate in any discipline (Arts, Commerce, Science, etc.) Freshers and experienced candidates (up to 3 years ) are welcome ✅ Professional Attitude Willingness to learn and grow Punctual, reliable, and team-oriented Ability to handle pressure and deadlines ✅ Customer-Focused Mindset (if applicable to the role) Passionate about delivering excellent service Empathetic and solution-driven approach ✅ Tech-Savvy & Fast Learner Ability to learn new tools or software quickly Comfortable in a digital-first work environment ✅ Positive Work Ethic Self-motivated and disciplined Strong sense of ownership and accountability Job Types: Full-time, Fresher Pay: ₹25,000.00 - ₹65,000.00 per month Work Location: In person
Detailed JD Overall, Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self-service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimise customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Experience Profile Prior international BPO work experience preferred Fresher’s acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Results driven High standards of Integrity Attention to detail Job Types: Full-time, Part-time, Permanent, Fresher Pay: ₹25,942.94 - ₹56,767.76 per month Benefits: Cell phone reimbursement Flexible schedule Food provided Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Work from home Work Location: In person
Detailed JD Overall, Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self-service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimise customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Experience Profile Prior international BPO work experience preferred Fresher’s acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Results driven High standards of Integrity Attention to detail Job Types: Full-time, Fresher, Contractual / Temporary Contract length: 6 months Pay: ₹25,939.30 - ₹59,735.60 per month Benefits: Commuter assistance Flexible schedule Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund Education: Bachelor's (Required) Work Location: In person
Company Description JoulestoWatts Business Solutions, headquartered in Texas, USA, is a globally recognized IT services and consulting company with a workforce of over 5,500 professionals. Serving 300+ clients across 8 countries, the company offers innovative and customized business solutions across multiple industries. JoulestoWatts operates with over 20 dynamic business models and is proudly certified as a Great Place to Work (GPTW). Their mission is to deliver state-of-the-art solutions tailored to the specific needs of each client. Role Description This is an on-site contract role based in Navi Mumbai for a Transaction Processing Representative. The role involves processing financial transactions, assisting with claims, and providing administrative support. The representative will also handle customer interactions and ensure efficient communication to address inquiries and resolve issues. Qualifications Proficiency in Financial Transactions and Claims Processing Strong Communication and Customer Service skills Experience with Administrative Assistance tasks Attention to detail and problem-solving capabilities Ability to work collaboratively in an on-site team environment Bachelor's degree or equivalent experience in relevant fields is a plus Prior experience in transaction processing roles is advantageous
📌Join Poly-HP as a Technical Support Engineer (L1/L2) in Bangalore! 🎧📹 Work is no longer a place—it’s what you do. At Poly-HP, we are pioneering the future of collaboration with beautifully designed audio and video products. If you are a free thinker and a technical problem-solver ready to enable real connections, we want you on our team! We are seeking a dedicated and experienced Technical Support Engineer to provide 24/7 first-level technical support for our cutting-edge video conferencing and UC solutions. What You’ll Be Doing: ☑️Act as the initial point of contact for technical support via voice/chat for end-users and partners. ☑️Provide prompt, accurate, and high-quality assistance for issues related to SIP/H.323, VOIP, Video Conferencing, and Unified Communication platforms. ☑️Serve as the first-level escalation point; assess, handle, and escalate complex issues to higher-level teams when necessary. ☑️Maintain precise logs, update ticketing systems, and ensure exceptional customer follow-through. What You Bring: ☑️2-3 years in IT infrastructure, UC support, or video collaboration roles ☑️Engineering degree (Computer Science, IT, or related). Strong hands-on experience in complex fault resolution and maintenance of knowledge base. ☑️Expert knowledge of VoIP, video conferencing, and UC technologies. ☑️Proficiency in standards: SIP, H.323, H264, ISDN T1/E1, and Ethernet. ☑️Experience with: Microsoft Teams, Cisco Call Manager, and Zoom platforms. ☑️High-level proficiency in networking protocols (DNS, DHCP, TCP/IP, LAN/WAN). ☑️Excellent customer-focus, communication, and relationship-building skills. 📍Ready to enable the future of hybrid work? Apply now! Interested Candidates kindly share your updated resume to jishnu.s@joulestowatts.co 📩
Role: L1.5 Technical Support Engineer Experience: Min 1 year (relevant work experience in technical/customer support industry) Work Location: HP Inc CCCB (KTP/ECP) Employment Type: Contract (as applicable) Shift timings: Based on the market aligned (should be flexible for rotational shift) Role Overview: L.5 Technical Support Engineers are responsible for providing high-quality support to HP customers by resolving technical queries related to HP products, including laptops, desktops, printers, and associated software. This role demands a balance of technical troubleshooting ability and customer service excellence. Required Skills & Qualifications: Graduate in any discipline (Preferably BCA, BSc Computer Science or BTech)• Minimum 1 year of experience in technical/customer support industry• Strong knowledge of Computer hardware components, Windows OS, MS Office, and common software tools.• Familiarity with network printers, LAN configurations, and IP settings.• Basic understanding of networking concepts (LAN/WAN, IP, DNS).• Good communication and problem-solving skills. Fluency in Hindi must if hired for India team.• Ability to work indepen Job Type: Full-time Pay: ₹275,000.00 - ₹520,000.00 per year Benefits: Health insurance Provident Fund Work Location: In person
Job Title: Technical Support Engineer – Poly | HP 📍 Location: Bangalore, India 🕓 Work Type: Full-Time | 24x7 Rotational Shifts About Us At Poly – an HP company, we believe work is no longer a place – it’s what you do and how you do it. We design and engineer beautifully crafted audio and video collaboration products that empower people to connect and create from anywhere. If you’re a problem-solver, collaborator, and technology enthusiast who thrives on enabling real human connections through innovative communication tools — we’d love to meet you About the Role We are looking for a passionate and skilled Technical Support Engineer to join our Technical Assistance Center (TAC) in Bangalore. In this role, you will provide first-level technical support to Poly’s global customers and partners, helping them resolve issues across our video conferencing and unified communication (UC) solutions. You’ll act as the frontline technical expert, ensuring smooth customer experiences while collaborating closely with advanced support and engineering teams. Key Responsibilities ☑️Serve as the initial point of contact for customers and partners via voice, chat, or email for Poly’s video collaboration products. ☑️Provide accurate, timely technical assistance and ensure high-quality customer interactions. ☑️Troubleshoot and resolve issues related to VoIP, SIP/H.323 protocols, video conferencing systems, and unified communications platforms. ☑️Accurately log, track, and update customer tickets in the CRM/ticketing system. ☑️Escalate unresolved or complex cases to higher-level support teams when necessary. ☑️Maintain proactive communication with customers throughout the issue lifecycle. ☑️Identify and route potential sales opportunities to the appropriate teams. ☑️Conduct Customer Satisfaction Surveys and contribute to continuous service improvement initiatives. What You’ll Bring ☑️Bachelor’s degree in Computer Science, IT, Electronics, or a related field. ☑️2–3 years of experience in IT infrastructure, unified communications, or video collaboration support roles. ☑️Solid understanding of VoIP, SIP, H.323, H.264, ISDN (T1/E1), Ethernet, and real-time communication protocols. ☑️Hands-on experience with Microsoft Teams, Cisco Call Manager, Zoom, or other UC platforms. ☑️Good knowledge of networking protocols (DNS, DHCP, LAN/WAN, TCP/IP, VPN, MPLS). ☑️Exposure to cloud-based UCaaS platforms or integrations preferred. ☑️Strong analytical, troubleshooting, and customer relationship skills. ☑️Excellent verbal and written communication in English. ☑️Ability to thrive in a fast-paced, 24x7 support environment. Why Join Us? ☑️Be part of a global brand redefining how the world communicates. ☑️Work with cutting-edge collaboration technologies in an inclusive, innovation-driven culture. ☑️Opportunities for learning, growth, and certifications in UC and networking domains. ☑️Competitive compensation and benefits. 💡 Ready to empower human connection? Apply today and help us shape the future of collaboration at Poly | HP. Interested Candidates kindly share your updated resume to jishnu.s@joulestowatts.co
🚨 We’re Hiring: IT Support Specialist| 📍 Location: Bangalore 💼 Experience: 2–3 years (IT Infrastructure / UC Support / Video Collaboration) 🗣️ Excellent Communication Skills – Must 🎯 Role Overview Join our dynamic team and be the first line of support for world-class Video Conferencing and Unified Communications (UC) products. You’ll work in a fast-paced, customer-focused environment, ensuring seamless collaboration experiences for global clients. 💼 Roles & Responsibilities Provide 24×7 first-level technical support via voice or chat for video conferencing and UC products. Troubleshoot and resolve issues related to VoIP, SIP, H.323, H.264, and networking protocols (DNS, DHCP, TCP/IP, VPN, MPLS). Escalate complex issues to higher-level support teams when required. Maintain detailed records using ticketing and contact management systems. Deliver exceptional customer service with prompt updates and clear communication. Identify potential sales opportunities during customer interactions and route them to sales teams. Conduct Customer Satisfaction Surveys and document valuable feedback. 🧠 Key Skills VoIP, Video Conferencing, Unified Communications (UC) Hands-on with Microsoft Teams, Cisco Call Manager, Zoom Strong grasp of Networking Fundamentals (LAN/WAN/TCP/IP) Knowledge of Cloud / UCaaS platforms Excellent communication and problem-solving skills 🚀 Why Join Us? Be part of an innovative, global team that’s transforming the way people connect and collaborate. If you’re passionate about technology, customer success, and continuous learning — this is the role for you! 📩 Interested? Send your updated resume to: shahid.afridi@joulestowatts.co 🔖 hashtag #NowHiring hashtag #TechnicalSupportEngineer hashtag #HP hashtag #Poly hashtag #BangaloreJobs hashtag #ITJobs hashtag #TechSupport hashtag #VoIP hashtag #UnifiedCommunications hashtag #VideoConferencing hashtag #Networking hashtag #UCaaS hashtag #Cisco hashtag #MicrosoftTeams hashtag #Zoom hashtag #ITInfrastructure hashtag #CustomerSupport hashtag #CareerOpportunity hashtag #JoinOurTeam hashtag #HiringAlert hashtag #JobOpportunity hashtag #SupportEngineer hashtag #TechCareers
📍 Location: Bengaluru, India 🕒 Work Mode: Full-Time | 24x7 Rotational Shifts 🗓️ Notice Period: Only candidates with 0–15 days notice period About Poly | HP Work is no longer a place — it’s what you do. At Poly | HP, we empower seamless communication through beautifully engineered audio and video technology. If you're a problem-solver, a collaborator, and someone who loves enabling real human connections, we’d love to meet you. 🔧 Role: Technical Support Engineer We are looking for a skilled Technical Support Engineer who can deliver 24/7 first-level technical support for our global customers. This role is ideal for someone with a strong technical foundation in VoIP, video conferencing, unified communications, and hands-on troubleshooting experience. What You’ll Do ✅Act as the first point of contact for technical support (voice & chat) for video conferencing products. ✅Provide prompt, accurate, and customer-focused troubleshooting. ✅Handle first-level escalations and coordinate with advanced support teams. ✅Log and update all customer interactions with high accuracy. ✅Identify and redirect potential sales opportunities from support interactions. ✅Conduct customer satisfaction surveys and document insights. ✅Maintain knowledge base documentation and follow established processes. 🎯 What We’re Looking For ✅Engineering degree in Computer Science, IT, or related fields. ✅2–3 years of experience in IT infrastructure, UC support, or video collaboration. ✅Strong expertise in VoIP, SIP, H323, H264, ISDN, and real-time communication technologies. ✅Hands-on experience with Microsoft Teams, Cisco Call Manager, Zoom. ✅Solid understanding of DNS, DHCP, LAN/WAN, TCP/IP, VPN, MPLS. ✅Good familiarity with cloud/UCaaS platforms. ✅Strong troubleshooting skills with PC/OS and endpoint devices. ✅Excellent communication, problem-solving, and customer-handling skills. ✅Immediate joiners or candidates with up to 15 days notice period only. 📩 How to Apply Interested candidates can share their updated CVs at jishnu.s@joulestowatts.co #Hiring#JobSearch#JobOpening#NowHiring #Recruitment #TechnicalSupport#SupportEngineer #UnifiedCommunications#VoIPJobs #VideoConferencing#CollaborationTools #TechJobsIndia#ITJobsIndia#UCEngineer#AVJobs #HelpdeskJobs#BangaloreJobs#BengaluruJobs #IndiaJobs#ITSupportJobs#TechCareers #ImmediateJoiners#15DaysNoticePeriod #QuickJoiners#HPJobs#PolyHP#TechCareers #ITHiring