IT Support Specialist

Job Title:

IT Support Specialist

Job Location:

Ambli, Bopal, Ahmedabad

Company Overview:

Troth Insurance is a leading insurance broker company, dedicated to providing comprehensive insurance solutions to our clients. We specialize in delivering personalized services tailored to meet the unique needs of each client, ensuring optimal coverage and risk management strategies. As part of our commitment to excellence, we are seeking a highly skilled and experienced Accounts Executive to join our dynamic team.

Key Responsibilities:

• Hardware & Software Support: Provide hands-on support for all company IT hardware (desktops, laptops, printers, etc.) and software (office applications, insurance software, etc.) across all departments. • End-User IT Support: Troubleshoot and resolve technical issues for employees, including desktop and laptop issues, printer connectivity, Wi-Fi problems, software malfunctions, and telecom system issues. • Office Setup: Lead the setup and installation of IT infrastructure for new office locations, including networking (Wi-Fi, LAN), hardware (desktops, laptops, printers), and telecom systems (phone systems, video conferencing setups). • Inventory Management: Manage IT hardware inventory, including ordering new laptops, desktops, monitors, and other devices as needed. Maintain proper records for tracking equipment life cycles, warranties, and replacements. • System Upgrades & Maintenance: Ensure timely upgrades and maintenance of software and hardware systems to ensure compliance with industry standards and company needs. • Network & Telecom Support: Monitor and maintain the company's internal network and telecom systems, addressing connectivity or performance issues. Ensure seamless operation of internal communications, including internet, phone, and video conferencing systems. • Vendor Liaison: Work with external IT vendors and suppliers to order hardware, resolve issues, and ensure the delivery of high-quality services and products. • Training & Documentation: Assist in training employees on new systems, tools, and software. Maintain documentation for IT processes, troubleshooting guides, and inventory records. • Security & Compliance: Assist with the implementation and monitoring of IT security protocols, ensuring all devices are secure and software licenses are in compliance with industry standards. • Project Management: Manage IT-related projects, such as the integration of new software tools, office expansions, or new technology solutions.

Qualifications:

• Proven experience (5 years) in IT support or a similar role, preferably in a corporate environment. • Strong knowledge of IT hardware, software, and network systems. • Experience with office hardware setup (desktops, laptops, printers) and network installation. • Ability to troubleshoot and resolve a wide variety of technical issues with speed and accuracy. • Familiarity with IT systems in an insurance or finance-related environment is a plus. • Knowledge of telecom systems and Wi-Fi management. • Excellent problem-solving and communication skills. • Ability to work independently and as part of a team, handling multiple tasks simultaneously. • Strong organizational and time-management skills. • Relevant certifications (e.g., CompTIA A+, Network+, or similar) are a plus.