Job
Description
About The Company
Onit India is a prominent global enterprise specializing in workflow solutions tailored for legal, compliance, sales, IT, HR, and finance departments. Our mission is to enable organizations to optimize their operational processes by transforming traditional practices into smarter, more efficient workflows. With a focus on enterprise legal management, matter management, spend management, contract lifecycle management, and legal holds, Onit India helps Fortune 500 companies and large corporate legal departments bridge the gap between their systems of record and systems of engagement. Our innovative solutions empower organizations to streamline their operations, improve compliance, and achieve operational excellence in a rapidly evolving digital landscape.About The Role
The System Administrator at Onit India will play a critical role in managing and maintaining our IT infrastructure, ensuring seamless onboarding and offboarding processes, and providing comprehensive support for both Windows and Mac systems. The ideal candidate will possess proficiency in Microsoft Intune, JAMF, and Entra, enabling them to troubleshoot and resolve a wide range of application and Microsoft 365 service issues effectively. As a vital member of our 18/5 global support team, the System Administrator will be responsible for deploying security protocols, managing device configurations, and supporting end-users across diverse geographical locations. This role offers an excellent opportunity to work in a dynamic environment, contribute to the company's technological growth, and develop expertise in enterprise device management and support.Qualifications
The ideal candidate should have a bachelor's degree in information technology, Computer Science, or a related field. A minimum of five years of experience in system administration is required, with demonstrated expertise in managing Windows, Meraki, and macOS environments. Extensive hands-on experience with Microsoft Intune, JAMF, Entra, Google Workspace, SharePoint, Teams, and Microsoft 365 administration is essential. The candidate should possess a proven ability to troubleshoot complex technical issues, particularly within the Microsoft 365 suite. Certifications such as Microsoft Certified: Modern Desktop Administrator or JAMF Certified Associate are highly advantageous. Excellent communication and interpersonal skills are necessary for effective collaboration across teams and departments, alongside a proactive approach to problem-solving and continuous learning.Responsibilities
Manage user onboarding and offboarding processes by creating and maintaining user accounts, permissions, and access rights, ensuring security and efficiency. Configure and provision software for both Mac and Windows systems, utilizing checklists to guarantee task accuracy and completeness. Drive device management initiatives through Jamf and Intune, from initial setup to ongoing maintenance, while developing and enforcing security protocols for device enrollment and software updates. Proactively monitor and respond to endpoint security threats using CrowdStrike's detection and response capabilities.Administer Windows devices through Microsoft Intune, implementing policies, profiles, and compliance settings to meet organizational standards. Manage macOS devices via JAMF, leveraging automation and advanced policy techniques to streamline device configuration and security. Support application troubleshooting by resolving complex issues remotely, ensuring minimal disruption to business operations, and managing user access and permissions to maintain security and compliance. Provide expert technical support to end-users across the US and globally, maintaining high levels of customer satisfaction. Maintain accurate IT asset inventories, documentation, and standardized procedures to facilitate efficient troubleshooting and knowledge sharing.Support ongoing IT projects by assisting in the deployment of new technologies, systems, and upgrades. Stay updated with emerging IT trends and best practices, contributing to continuous improvement initiatives within the organization. Collaborate with cross-functional teams to implement solutions that enhance operational efficiency and security across the enterprise.Benefits
Onit India offers a competitive salary package aligned with industry standards, along with comprehensive health insurance coverage for employees and their dependents. We provide opportunities for professional development through training programs, certifications, and participation in industry conferences. Our flexible work environment promotes work-life balance, and employees have access to wellness programs and other employee-centric initiatives. Additionally, we foster a collaborative and inclusive culture that encourages innovation, teamwork, and personal growth, making Onit India a great place to build a rewarding career in technology and enterprise support.Equal OpportunityOnit India is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, or any other protected characteristic. We believe that diverse perspectives and backgrounds drive innovation and excellence, and we are dedicated to providing an equitable environment where all employees can thrive and succeed.
