15 Teams Jobs

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

Hi, Greetings! We are hiring for Technical Service Desk role. Key Responsibilities: Act as the first point of contact for all IT-related technical issues via phone, email, or ticketing systems. Provide support for Windows OS, desktop/laptop hardware, MS Office Suite, VPN, printers, and standard business applications. Troubleshoot issues related to network connectivity, DNS, DHCP, proxy, and Wi-Fi. Handle user account administration in Active Directory (password resets, account lockouts, group memberships). Install, configure, and maintain software and hardware components. Provide remote support using remote desktop tools (e.g., TeamViewer, AnyDesk, RDP). Escalate unresolved incidents to second- or third-level support teams while ensuring proper documentation. Monitor and update incident and service request tickets in the ITSM system (e.g., ServiceNow, BMC Remedy). Follow ITIL practices for incident, problem, and change management processes. Maintain technical documentation, FAQs, and knowledge base articles. Assist in deploying patches, antivirus updates, and security compliance checks. Must be ready to work on rotational shifts. Interested candidates may apply or can send in your updated Resume to careers@satmz.com

Introduction A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. Your role and responsibilities The role works cross-functionally with various team members to fulfill the functions of this role. The team members that the New Client BPO will work with on a regular basis include: (1) fellow New Client Operations Coordinators/Specialists on day-to-day data entry and data quality needs, (2) Direct and Interactive Marketing Coordinators as Marketing Campaigns are updated and process changes are made, (3) Advisors and New Client Sales Team members for New Client Operational requests, (4) New Client Operations Team Manager and Director of New Client Team for regular status meetings. Job Functions 1. Efficient and accurate data entry and routing of prospective client tasks in Salesforce: Understand and use our CRM - Salesforce, Enter direct mail and marketing campaign reply forms into Salesforce and ensure proper, follow up action items are assigned to New Client Team Sales, Management of Affiliate Marketing portal queues, and Review automation audit reports to ensure processes are running smoothly and identify issues 2. Assist with Salesforce data quality reporting and maintenance tasks. Timely and accurate management of assigned reports from NCT Ops report rotation, Misc. data quality tasks and projects as assigned by management, Investigate potential data quality issues and report findings to management, Complete sales requested record updates in Salesforce accurately and promptly, and Create New Records, Opportunities and Intro Meetings in Salesforce as requested by sales team Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Strong understanding and use of Salesforce, Microsoft Office Excel, Outlook, and Teams Must be in good compliance/standing with all rules, regulations and policies Minimum of two (2) years of experience focusing on Marketing, IT or Customer Relationship Management Preferred technical and professional experience Examples of email coding work Knowledge of Marketing Compliance will be a plus point Strong communication and interpersonal skills

Skills: AD, Azure AD, M365, Exchange, Teams, SSO, PowerShell Design & manage M365 tools, Hybrid Exchange, Intune Lead architecture for AD, AAD, SSO/OAuth, RADIUS Strong in compliance, MFA, Zero Trust, automation Required Candidate profile Success in M365 tenant mgmt, mail flow, security, governance Excellent comms & stakeholder skills

Minimum of 2+ years of experience in B2B sales, preferably in IT hardware, unified communications, or related technology solutions. Strong understanding of video conferencing technologies, solutions, and industry trends. Required Candidate profile Minimum of 2+ years of experience in B2B sales, preferably in IT Hardware, video conferencing, unified communications/related technology solutions./ understanding of video conferencing technologies

Lead digital workforce platforms like messaging, scheduling, virtual workspace. Guide team delivery, platform execution, and agile coordination Required Candidate profile 10–15 yrs in IT delivery, workforce enablement, stakeholder collaboration. Agile/Scrum required.

Job Description: A day in the life of an Infoscion As part of the Infosys delivery team your primary role would be to interface with the client for quality assurance issue resolution and ensuring high customer satisfaction You will understand requirements create and review designs validate the architecture and ensure high levels of service offerings to clients in the technology domain You will participate in project estimation provide inputs for solution delivery conduct technical risk planning perform code reviews and unit test plan reviews You will lead and guide your teams towards developing optimized high quality code deliverables continual knowledge management and adherence to the organizational guidelines and processes You would be a key contributor to building efficient programs systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for you If you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for you Key Responsibilities: Role Service Delivery Program Lead Stream Program Management Process Excellence Define framework for implementing Process Excellence plans and frameworks to ensure application of risk quality management principles relevant to the context of the business Transformation Identify high impact projects and work on transformation along with process owners to make process improvements using Quality principles like lean Sig Sigma NVA Automation etc Change Management Plan and train resources to support transformation improvement programs interact with senior management of the Business unit to ensure trained resources are effectively deployed on new initiatives Risk Management Identify process level and engagement level risk by performing risk audit and discussion with process owners Track implementation of mitigation plans to de risk the processes Benchmarking Create platform for sharing best practices and implement industry best practices from standards and models in the engagement at vertical level Continuously benchmark current SLAs to Industry best standards and drive towards industry leading metrics Improvements based on structured feedback mechanisms CSAT IPSAT etc Support process owners to drive improvement plan for CSAT in the areas pertaining to delivery risk management Responsible for Transactional Quality Control Quality Assurance and Quality Improvement for the program Set up frameworks governance and reporting mechanism for all these functions Coordinates and partners with the client for glide path discussions for metrics improvement Technical Requirements: Min 12 Years 8 years of experience in process excellence Worked in Customer Service environment 24X7 operations Experience in L1 L2 L3 Support service desk operations or product support cloud network infrastructure support operations Prior work experience in any process Worked for Azzure AWS GCP Cloud Platform Prior work experience in MSFT Support process Worked for MSFT support partners resellers or service providers Good knowledge of MSFT products and services example EXO SharePoint Teams Intune Xbox Dynamics 365 Office 365 Azzure Cloud Support Graduate pref in Comp Sc stream with an MBA preferred Preferred Skills: Foundational->Program Management->Program scientific estimation->Estimation approaches for different program components

Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey Bring your brightest version of you and have a brighter work day here. At Workday, we value our candidates privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. About the Team The Digital Employee Experience (DEX) team within Business Technology (BT) is dedicated to empowering our employees with seamless, intuitive, and effective technology solutions. We lead a comprehensive portfolio of collaboration tools, including email, calendar, intranet, work management/PPM, and end-user devices (Windows, Mac, iPad), supporting a global workforce. Our mission is to drive productivity, enhance communication, and cultivate a connected and engaged digital workplace. About the Role As a Senior Architect on the Digital Employee Experience team, you will be a key driver in shaping the future of our employee-facing technology landscape. You will be responsible for defining the architectural vision, strategy, and roadmap for our endpoints (Windows, Mac) collaboration and productivity tools. This role requires a blend of deep technical expertise, critical thinking, and strong social skills to translate business needs into robust, scalable, and user-centric solutions. You will collaborate closely with the BT architecture team, engineers, product managers, and partners across the organization to ensure our DEX solutions meet the evolving needs of our workforce. Responsibilities: Architectural Leadership: Define and maintain the overall technical architecture for the digital employee experience portfolio, in partnership with the BT architecture team, ensuring alignment with business objectives, security standards, and IT methodologies. Solution Design and Guidance: Lead the design and implementation of end-to-end solutions for new initiatives and enhancements across our collaboration and productivity tools, considering scalability, performance, security, usability, and integration with other enterprise systems. Technology Strategy: Evaluate emerging technologies and trends to find opportunities to improve our DEX solutions and drive innovation. Develop and maintain technology roadmaps for the DEX portfolio. Stakeholder Collaboration: Partner with business stakeholders, product managers, and engineering teams to understand business requirements and translate them into technical architectures. Technical Governance: Observe Workday's architectural standards, design patterns, and best practices to ensure consistency and quality across DEX solutions. Integration and Interoperability: Design integration strategies between various DEX tools and other enterprise applications, ensuring seamless data flow and user workflows. Problem Solving: Analyze sophisticated technical challenges and provide clear, actionable recommendations and solutions. Communication and Influence: Optimally communicate architectural vision, designs, and trade-offs to both technical and non-technical audiences, including senior leadership. Mentorship and Coaching: Provide technical guidance and mentorship to engineering teams, fostering a culture of architectural excellence. Security and Compliance: Ensure that all architectural designs adhere to security standard methodologies and compliance requirements. About You You are a highly motivated and experienced technology leader with a passion for creating exceptional digital experiences for employees. You possess a strong architectural mentality, a deep understanding of modern collaboration and productivity tools, and a proven ability to design and deliver complex, enterprise-scale solutions. You are a problem solver with excellent communication and social skills, capable of influencing stakeholders and driving consensus. You thrive in a dynamic environment and are committed to continuous learning and innovation. Basic Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 8+ years of experience in IT, with a focus on enterprise architecture, solution design, and implementation. Deep technical expertise in at least three of the following: Google Workspace Microsoft 365 (including Teams, SharePoint, Exchange Online) Enterprise messaging platforms (e.g., Slack) Intranet solutions (e.g., LumApps, Confluence) End-user device management (Windows, Mac, iOS). Strong understanding of AI and cloud computing concepts and architectures (SaaS, IaaS, PaaS). Excellent communication, presentation, and social skills. Proven ability to lead and influence technical teams. Strong analytical and problem-solving skills. Knowledge of enterprise architecture frameworks (e.g., TOGAF). Other Qualifications: Master's degree or equivalent experience in Computer Science or a related field. Experience with work management/PPM tools (e.g., Smartsheet, Jira) Experience working in Agile development environments. Relevant certifications (e.g., Certified Solutions Architect). Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter. Are you being referred to one of our roles If so, ask your connection at Workday about our Employee Referral process!

Minimum of 2+ years of experience in B2B sales, preferably in video conferencing, unified communications, or related technology solutions. Strong understanding of video conferencing technologies, solutions, and industry trends. Required Candidate profile Minimum of 2+ years of experience in B2B sales, preferably in video conferencing, unified communications/related technology solutions./ understanding of video conferencing technologies

PRIMARY RESPONSIBILITIES The following functions represent key aspects of the work associated with this job title, though they do not encompass all responsibilities. • Assist Director of CPA Operations and Administration and Operations team in finding solutions to administrative needs. • Maintains a professional atmosphere in the office. • Maintains centralized email inbox requests in a timely manner. • Onboards clients into various Aldrich applications and systems. • Prepares client engagement letters. • Assists with electronic tax return filing including transmitting, logging, and tracking. • Updates appointment calendars. • Assists with firm mailings (quarterly newsletters, annual mailings, and others as necessary). • Provides other administrative support as needed.

We are looking for an experienced O365 Admin to provide high-end technical and project-based support and consultation for Office365 Cloud services. The ideal candidate will be responsible for architecting, designing, and implementing solutions using various services offered by the Microsoft Office365 package. Key Responsibilities: Provide high-end technical and project-based support & consultation for Office365 Cloud services. Architect, design, and implement solutions using different services & solutions offered by the MS Office365 package. Handle Tier 3 operations for all Office365 workloads, primarily: o Exchange Online o SharePoint Online o Microsoft Teams o Security & Compliance Assist Tier 1 & Tier 2 resources in addressing Office365-related issues. Troubleshoot advanced Office365 issues and perform call backs to ensure issues are resolved within defined SLAs with appropriate solutions provided to the customer. Update, share, and analyze daily, weekly, and monthly Office365-related ticket trackers. Resolve global cross-functional or work-team issues. Define key management routines and governance strategies to ensure effective business process execution. Skills : - O365, On Prem, Teams, Exchange Online, SharePoint, O365 Admin, Office365 Cloud Services, Technical Support, Project Support, Solution Architecture, Microsoft Office365, Exchange Online, SharePoint Online, Microsoft Teams, Security & Compliance, Tier 3 Operations, Tier 1 & Tier 2 Support, Issue Troubleshooting, SLA Management, Ticket Tracking, Cross-Functional Issue Resolution, Governance Strategy, Business Process Execution, Cloud Solutions, Office365 Workloads, Advanced Issue Resolution, IT Support, Cloud Governance.

Location : Bengaluru, India (WFO) - 5 Days a week | US Shift - EST Time Zone. Job Summary : As an Enterprise Technical Support Engineer, you will play a crucial role in ensuring the smooth operation of our customer IT infrastructure. Your responsibilities will include troubleshooting hardware and software issues, maintaining computer systems, and ensuring optimal performance and security. You will act as the first point of contact for ITrelated issues and work closely with other IT professionals to deliver high-quality support services. Additionally, you will support IT systems in our production line environments, ensuring minimal downtime and efficient operations. Key Skills : • M365 Suite Administration • Entra ID • Windows Administration • Intune (MDM, Autopilot, MAM) • Networking • Active Directory • Printer Management • Incident Management • Application Support • Hardware Support Key Responsibilities : • Technical Support : Provide on-site technical support for hardware, software, and networking issues. Respond to IT support requests and resolve technical problems promptly. • System Maintenance : Install, configure, and maintain computer systems, including desktops, laptops, printers, and other peripheral devices. • Troubleshooting : Diagnose and resolve hardware and software faults. Perform regular system checks and maintenance to ensure optimal performance. • User Support : Assist users with IT-related queries and provide training on new systems and technologies. Ensure a high level of customer satisfaction through effective communication and problem-solving . • Security & Compliance : Basic understanding of security policies to protect IT systems from threats. Ensure compliance with industry regulations and organizational policies, including Cyber Security and Anti-Virus measures. • Documentation : Maintain accurate records of IT support activities, including incident reports, service requests, and system configurations. Prepare technical documentation and user manuals as needed, Write Help Desk articles and "How To" guides for end users. • Collaboration : Work closely with other IT team members to coordinate support efforts and share knowledge. Participate in IT projects and initiatives to improve overall IT service delivery. • Continuous Improvement : Stay updated with the latest IT trends and technologies. Recommend and implement improvements to enhance IT support services. • Wi-Fi and LAN Troubleshooting: Address connectivity issues for both Wi-Fi and Local Area Networks (LAN) to ensure stable, secure, and reliable network access. • Microsoft Application Troubleshooting: Provide support for Microsoft applications, including Office 365, ensuring smooth operations and resolving any application-related issues. JD ETS L1/L2 Proprietary of Surya Technologies, Inc. Qualifications: • Experience : Proven experience in providing on-site IT support or a similar role. Minimum of 3+ years of relevant experience required. • Technical Skills: Strong knowledge of computer hardware, software, and networking. Proficiency in troubleshooting and resolving technical issues. • Communication Skills : Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical users. • Problem - Solving : Strong analytical and problem-solving skills. Ability to work independently and as part of a team. • Education : Bachelors degree in information technology, Computer Science, or a related field (or equivalent experience). Preferred Skills : • Certifications : Relevant certifications (e.g., ITIL Foundation, Service-Now, Microsoft Certified IT Professional) are a plus. • Customer Service : Strong customer service orientation with a focus on delivering high-quality support. • Adaptability : Ability to adapt to new technologies and work in a fast-paced environment. Benefits: • Transport and Meal Allowance : Allowance as per company policy. • Additional Perks : Opportunities for professional growth, skill development, and mentoring within asupportive and dynamic team.

Technical Support & Troubleshooting: Provide L2 technical support for VIP users, desktops, laptops, and network devices (Firewall, Switches, Access points). Diagnose and resolve hardware, software, and connectivity issues. Assist in troubleshooting Windows high end laptops, Resolve advanced issues related to identity management, DNS, DHCP, and Group Policies. Provide advanced support for Office 365, VPN, and remote access solutions. Incident & Request Management: Handle escalated tickets from L2 support and provide timely resolutions. Document troubleshooting steps, resolutions, and root cause analysis in ticketing tools Prioritize incidents based on impact and urgency. Follow ITIL best practices for incident, problem, and change management. Network & Security Support: Assist with network troubleshooting (LAN, WAN, Wi-Fi, firewalls, VPN). Monitor system security, including antivirus, endpoint protection, and data backup. Work on access control issues, password resets, and multi-factor authentication (MFA). System Administration & Maintenance: Manage user accounts, permissions, and access control. Perform routine system updates, patch management, and software installations.

Responsibilities Serve as the first point of contact for internal users seeking technical assistance over the phone or email or any other medium Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by users Walk the users through the problem-solving process Responding to client support requests. Contacting clients to find out the nature of the problem. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. Direct unresolved issues to the next level of support personnel Provide accurate information on IT services and application and support mechanisms Record events and problems and their resolution in logs Follow-up and update user status and information Pass on any feedback or suggestions by users to the appropriate internal team Identify and suggest possible improvements to procedures Eligibility Requirements: Proven experience as a help desk technician or other support technician role Tech savvy with working knowledge of MS office, Teams/Zoom, and remote technologies Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues Excellent communication skills Good written and verbal communication skills. Customer-oriented and cool-tempered Bachelors degree / Masters degree

Hiring Presentation Executive Location- Chandigarh Salary - up to 30k Qualification- Graduation/PG Excellent English skills Pleasing personality Skills- Good hands on PPT, Scheduling google meets, teams Interested can call/WhatsApp@7986969965