About The Company
Mastek is a global technology solutions provider dedicated to empowering organizations through innovative digital transformation services. With a rich history of delivering excellence, Mastek specializes in enterprise solutions across various industries, including healthcare, financial services, retail, and manufacturing. The company prides itself on its commitment to quality, customer-centric approach, and a talented workforce that drives technological advancements. Mastek's strategic focus on leveraging cutting-edge technologies such as cloud computing, data analytics, and automation enables clients to optimize their operations, improve efficiency, and achieve sustainable growth.
About The Role
We are seeking a skilled Business Analyst - Commercial Operations (Pharma) to join our dynamic team at Mastek. This role is pivotal in supporting pharmaceutical clients throughout their commercialization lifecycle, from initial startup phases to post-market activities. The ideal candidate will serve as a bridge between business and technical teams, ensuring the seamless design, integration, and deployment of Customer Relationship Management (CRM), Master Data Management (MDM), Data Warehouse, and Reporting solutions. These solutions are critical in empowering commercial operations, sales teams, and corporate headquarters with accurate, timely data and insights. The Business Analyst will work closely with client stakeholders and internal teams to understand complex business needs, craft tailored solutions, and facilitate effective communication across all project phases. This position offers an exciting opportunity to influence strategic decision-making and optimize commercial processes within the pharmaceutical industry.
Qualifications
The successful candidate should possess a bachelor's degree in Business, Information Systems, Computer Science, or a related field. A minimum of five years of experience as a Business Analyst, Engagement Manager, or similar role, particularly within pharmaceutical commercial operations, is essential. Candidates must demonstrate a strong understanding of CRM, MDM, Data Warehousing, and Reporting platforms within the life sciences domain. Hands-on experience with SQL for data analysis, transformation, and validation is required to support data-driven decision-making. Familiarity with pharmaceutical-specific processes such as Alignment Management, Territory Management, and Customer Master data is highly desirable. The ability to translate complex business requirements into clear technical specifications, coupled with excellent client-facing communication and presentation skills, is crucial. Leadership experience in managing cross-functional teams and client engagements will be an added advantage.
Responsibilities
The Business Analyst will be responsible for a wide range of activities to ensure successful project delivery and client satisfaction:
- Gather, analyze, and document detailed business requirements, translating them into functional and technical specifications to guide solution development.
- Design and document use cases, data flows, and architecture diagrams that support business process optimization and decision-making.
- Collaborate with commercial operations stakeholders to identify opportunities for process improvements and system enhancements.
- Support the design, configuration, and deployment of Customer MDM, CRM, Data Warehouse, and Reporting platforms aligned with client goals.
- Assist clients in establishing and refining Alignment Management processes, including assigning healthcare professionals (HCPs) and organizations to U.S. geographies.
- Enable seamless integration of various platforms to provide a unified view of customer and sales data, facilitating strategic insights.
- Develop and execute SQL scripts for data analysis, transformation, and validation to support software development, testing, and system integration efforts.
- Collaborate with technical teams to ensure data accuracy, proper mapping, and effective system integration across platforms.
- Provide insights and recommendations based on data analysis to support sales strategies and operational adjustments.
- Manage client relationships, facilitate stakeholder communication, and ensure project milestones are met within scope and timeline.
Benefits
At Mastek, we believe in recognizing and rewarding our employees dedication and expertise. We offer competitive salary packages, comprehensive health insurance, and retirement plans. Employees have access to continuous learning and development opportunities, including certifications and training programs to enhance their skills. Our flexible work arrangements support work-life balance, and we foster a collaborative, inclusive work environment that encourages innovation and professional growth. Additionally, employees benefit from exposure to cutting-edge technologies and diverse project portfolios, providing a stimulating and rewarding career experience.Equal OpportunityMastek is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, religion, gender, age, sexual orientation, disability, or any other protected characteristic. We believe that diverse perspectives and backgrounds drive innovation and excellence, and we are dedicated to providing equal employment opportunities to all qualified candidates. We welcome applicants from all walks of life and are committed to creating a supportive environment where everyone can thrive and succeed.
