IT Support Specialist

Role Overview: As a Technical Support Specialist, your role will involve providing technical assistance to users, troubleshooting hardware and software issues, and maintaining computer systems. This includes tasks such as installing and configuring hardware and software, resolving user issues, and ensuring the smooth operation of the IT infrastructure. Key Responsibilities: - Troubleshooting: Diagnosing and resolving hardware, software, and network problems for users. - Installation and Configuration: Setting up new computer systems, software, and peripherals, and ensuring they are properly configured. - User Support: Providing technical assistance to users via phone, email, or in person, including answering questions and guiding them through problem-solving steps. - System Maintenance: Monitoring system performance, performing regular maintenance tasks, and ensuring the security and stability of IT systems. - Documentation: Creating and maintaining documentation for IT procedures, troubleshooting steps, and user guides. - Hardware and Software Management: Managing hardware and software inventory, ensuring proper licensing, and coordinating repairs or replacements as needed. - Training: Training users on new software or hardware and providing ongoing support to ensure they can effectively utilize IT resources. Qualifications Required: - Technical Proficiency: Strong understanding of computer hardware, software, networks, and operating systems. - Problem-Solving: Ability to analyze technical issues, identify root causes, and develop effective solutions. - Communication Skills: Excellent written and verbal communication skills to effectively interact with users and other IT professionals. - Customer Service: Ability to provide helpful and patient support to users, even those with limited technical knowledge. - Organization and Time Management: Ability to prioritize tasks, manage multiple support requests, and meet deadlines. - Adaptability: Ability to learn new technologies and adapt to changing IT environments. Please note that this job is full-time and permanent, with the work location being in person. The application deadline is on 30/07/2025, and the expected start date is 04/08/2025.,