IT Support Specialist

As an IT Support Specialist at Chemosyn Limited, you will play a crucial role in ensuring seamless IT operations and supporting the company's growing infrastructure. Your responsibilities will include: - **Desktop Support**: - Providing first-line technical support for desktops, laptops, printers, and peripherals, resolving hardware and software issues promptly. - Installing, configuring, and updating operating systems (e.g., Windows, Linux) and software applications on user devices. - Troubleshooting network connectivity issues, including Wi-Fi, LAN, and VPN access for end-users. - Managing user accounts, permissions, and access through Active Directory or similar systems. - Performing routine maintenance, upgrades, and backups for desktop systems to ensure optimal performance. - **Server Handling**: - Assisting in the maintenance and monitoring of company servers (e.g., file servers, application servers) to ensure uptime and performance. - Supporting server deployments, including setup, configuration, and troubleshooting of Windows Server (e.g., 2008, 2012, 2016) or Linux-based systems. - Managing server backups, updates, and patch management to ensure security and compliance. - Monitoring server performance and network integrity, addressing issues like server downtime or connectivity failures. - Collaborating with senior IT staff to implement server-related policies and configurations, such as group policies or firewall settings. - **General IT Support**: - Responding to and resolving IT support tickets in a timely manner, escalating complex issues to senior administrators when necessary. - Documenting IT processes, incidents, and resolutions to maintain an organized knowledge base. - Assisting in maintaining IT inventory, including hardware, software licenses, and network equipment. - Providing basic training and guidance to employees on IT systems and best practices. **Qualifications and Skills**: - **Education**: Bachelors degree or diploma in Computer Science, Information Technology, or a related field. - **Experience**: 1-3 years of experience in IT support, desktop support, or server administration (salary commensurate with experience). - **Technical Skills**: Proficiency in troubleshooting Windows (XP, 7, 10, 11) and basic Linux systems. Familiarity with server environments (e.g., Windows Server, Linux) and tools like Active Directory, SCCM, or backup software. Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN) and hardware troubleshooting. Experience with server monitoring tools and basic scripting for automation is a plus. - **Soft Skills**: Strong problem-solving skills, excellent communication, and the ability to work independently or in a team. - **Certifications**: CompTIA A+, Network+, Microsoft Certified Professional (MCP), or similar certifications are preferred but not mandatory. In addition to a competitive salary ranging from 18,000 to 25,000 per month based on experience and qualifications, you will also be entitled to benefits such as Provident Fund, health insurance, and opportunities for professional development as per company policy. This full-time position is based in Ahmedabad, Gujarat, with standard working hours from 9 AM to 6 PM, Monday to Saturday, subject to company policy. Occasional after-hours support may be required for critical server or system issues. Apply now to be part of a leading pharmaceutical company dedicated to delivering high-quality healthcare solutions! As an IT Support Specialist at Chemosyn Limited, you will play a crucial role in ensuring seamless IT operations and supporting the company's growing infrastructure. Your responsibilities will include: - **Desktop Support**: - Providing first-line technical support for desktops, laptops, printers, and peripherals, resolving hardware and software issues promptly. - Installing, configuring, and updating operating systems (e.g., Windows, Linux) and software applications on user devices. - Troubleshooting network connectivity issues, including Wi-Fi, LAN, and VPN access for end-users. - Managing user accounts, permissions, and access through Active Directory or similar systems. - Performing routine maintenance, upgrades, and backups for desktop systems to ensure optimal performance. - **Server Handling**: - Assisting in the maintenance and monitoring of company servers (e.g., file servers, application servers) to ensure uptime and performance. - Supporting server deployments, including setup, configuration, and troubleshooting of Windows Server (e.g., 2008, 2012, 2016) or Linux-based systems. - Managing server backups, updates, and patch management to ensure security and compliance. - Monitoring server performance and network integrity, addressing issues like server downtime or connectivity failures. - Collaborating with senior IT staff to implement server-related policies and configurations, such as group policies or firewall settings. - **Gen