IT Support Specialist

1 - 4 years

0 Lacs

Posted:14 hours ago| Platform: Linkedin logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Hi,


Helpdesk Support Specialist


Experience Required: 1-4 Years

Budget - Max 4.5 Lacs

Available to join immediately/ Max 30 days


Skills and Qualifications:


  • Bachelor’s Degree in Science, Technology, or equivalent experience.
  • 1–4 years in a 24x7 rotational technical support role.
  • Strong knowledge of Windows OS, networking, VPNs, and support tools.

  • Familiarity with ServiceNow and contact center/chat support environments.
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving and multitasking ability.


Preferred:


  • Experience with macOS and iOS.
  • ITIL, HDI, or Microsoft certifications.


Key Responsibilities

  • Respond to IT and Facilities issues via phone, chat, or self-service tickets.

  • Log, update, and

    manage tickets in ServiceNow

    while maintaining SLA compliance.
  • Diagnose and resolve hardware, software, and network problems using remote tools and knowledgebase articles.
  • Support system installation, configuration, and usability across Windows, macOS, and mobile devices.

  • Escalate unresolved issues to Tier 2 teams with complete documentation.
  • Maintain accurate records, documentation, and knowledgebase updates.
  • Deliver professional, courteous, and solution-oriented support at all times.


*** 𝐎𝐍𝐋𝐘 𝐑𝐄𝐋𝐄𝐕𝐀𝐍𝐓/𝐒𝐇𝐎𝐑𝐓𝐋𝐈𝐒𝐓𝐄𝐃 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄𝐒 𝐖𝐈𝐋𝐋 𝐁𝐄 𝐂𝐎𝐍𝐓𝐀𝐂𝐓𝐄𝐃***


Kindly share your updated resume with the following details: 


1. Total Experience: 

2. Relevant Experience: 

3. Current CTC: 

4. Expected CTC: 

5. Notice Period: 

6. Current Location: 


Please email your resume to Deekshan@excelgens.com with the subject line: **Application – Help Desk Support Specialist*


Looking forward to hearing from you.


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