IT Support Specialist

Hi,

Helpdesk Support Specialist

Experience Required: 1-4 Years

Budget - Max 4.5 Lacs

Available to join immediately/ Max 30 days

Skills and Qualifications:

• Bachelor’s Degree in Science, Technology, or equivalent experience.
• 1–4 years in a 24x7 rotational technical support role.

• Strong knowledge of Windows OS, networking, VPNs, and support tools.

• Familiarity with ServiceNow and contact center/chat support environments.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and multitasking ability.

Preferred:

• Experience with macOS and iOS.
• ITIL, HDI, or Microsoft certifications.

Key Responsibilities

• Respond to IT and Facilities issues via phone, chat, or self-service tickets.

• Log, update, and

  manage tickets in ServiceNow

  while maintaining SLA compliance.
• Diagnose and resolve hardware, software, and network problems using remote tools and knowledgebase articles.

• Support system installation, configuration, and usability across Windows, macOS, and mobile devices.

• Escalate unresolved issues to Tier 2 teams with complete documentation.
• Maintain accurate records, documentation, and knowledgebase updates.
• Deliver professional, courteous, and solution-oriented support at all times.

*** 𝐎𝐍𝐋𝐘 𝐑𝐄𝐋𝐄𝐕𝐀𝐍𝐓/𝐒𝐇𝐎𝐑𝐓𝐋𝐈𝐒𝐓𝐄𝐃 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄𝐒 𝐖𝐈𝐋𝐋 𝐁𝐄 𝐂𝐎𝐍𝐓𝐀𝐂𝐓𝐄𝐃***

Kindly share your updated resume with the following details: 

1. Total Experience: 

2. Relevant Experience: 

3. Current CTC: 

4. Expected CTC: 

5. Notice Period: 

6. Current Location: 

Please email your resume to Deekshan@excelgens.com with the subject line: **Application – Help Desk Support Specialist*

Looking forward to hearing from you.