IT Support Specialist

Technical call and chat support executive for Hospitality Wireless and Wired Networks, including Switches and APs, Smart TV and other software, for International Clients.

Responsibilities

• Receive calls from the international customers who are using our products, and assist them to solve the problems that they are encountering.
• Provide chat support over WhatsApp for the customers who seek support using our dedicated WhatsApp groups.
• Provide Email support for the customers who seek a detailed explanation for the issues that they are facing with regards to our products.
• Develop reports in Excel File for recurring issues and submit to the Manager.

Qualifications & Skills

• Graduate in any stream related to Software and Networking (Computer/Information Technology)
• Excellent verbal and written communication skills
• Able to understand the English Accent of international customers
• Minimum 2 years experience in any International technical call support process
• Excellent computer and internet usage skills

Optional/Additional Certifications

• Web Development
• CCNA / CCNP

Remuneration

Between 1.2L to 2.4L per year, based on the experience and skills.

Work-Hours

• 6-day work week, 9 hours shift
• Occasional Work-from-Home flexibility.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Flexible schedule
• Leave encashment
• Work from home

Ability to commute/relocate:

• Mahim, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)

Work Location: In person