IT Support Engineer

IT – Software, Hardware, Electrical & Network Executive

Roles & Responsibilities:

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1. Software Responsibilities

• Manage POS (Point of Sale) systems, billing applications, and retail management software.
• Ensure smooth functioning of ERP, CRM, and inventory management systems.
• Troubleshoot software issues at store and head office levels.
• Handle software installations, updates, and license compliance.
• Provide user training and support for retail staff on applications.
• Ensure data backup, recovery, and compliance with IT policies.

2. Hardware Responsibilities

• Maintain desktops, laptops, printers, barcode scanners, POS terminals, and servers.
• Regular preventive maintenance of IT equipment to minimize downtime.
• Diagnose and repair hardware failures or escalate to vendors.
• Manage IT asset inventory (procurement, tracking, replacement).
• Set up and configure new systems for stores and back office.

3. Networking Responsibilities

• Ensure stable and secure connectivity between store branches and HO (Head Office).
• Monitor LAN/WAN, Wi-Fi, and VPN connections.
• Coordinate with ISPs for uptime and resolve downtime issues quickly.
• Implement and monitor firewall, antivirus, and data security protocols.
• Optimize bandwidth usage for POS, ERP, and CCTV systems.
• Manage store-to-HO data synchronization (sales, stock, reporting).

4. Electrical & Infrastructure Responsibilities

• Monitor and maintain UPS, DG sets, inverters, and backup power systems to keep IT systems running.
• Coordinate with facility/maintenance teams for power supply and load management.
• Ensure proper cabling, power supply, and grounding for IT equipment.
• Schedule preventive checks for electrical panels related to IT & retail systems.
• Manage electrical support for CCTV, access control, and security systems.

5. Retail-Specific IT Support

• Support daily retail operations (billing, stock updates, online/offline sync).
• Monitor and support e-commerce integration (if applicable).
• Assist in digital payments, card machines, UPI, and secure transaction systems.
• Ensure smooth functioning of customer loyalty systems, offers, and discounts.
• Provide on-call or onsite support during store peak hours/festive seasons.

6. Reporting & Coordination

• Prepare downtime/issue reports and submit to management.
• Liaise with vendors for AMC (Annual Maintenance Contract) and warranty claims.
• Suggest cost-effective IT/electrical solutions for retail operations.
• Ensure compliance with IT security audits and retail industry standards.

Technical Knowledge & Skills.

Software

• POS (Point of Sale) and Billing Software handling.
• Retail ERP / Inventory Management / CRM systems knowledge.
• Software installation, updates, troubleshooting.
• Database basics (SQL, MySQL) – preferred.
• Windows/Linux OS installation & configuration.

Hardware

• Desktop, Laptop, Printer, POS terminals assembly & troubleshooting.
• Barcode scanner, thermal printer, weighing machine support.
• Knowledge of preventive maintenance of IT assets.
• Asset management (tracking, tagging, AMC coordination).

Networking

• LAN/WAN configuration and troubleshooting.
• Router, Switch, Firewall basics.
• Wi-Fi setup & troubleshooting in retail environments.
• VPN connectivity for store–Head Office communication.
• Cybersecurity awareness (antivirus, firewall, data protection).

Electrical

• Basic electrical systems knowledge (UPS, Inverter, DG sets).
• Power supply and cabling management for IT equipment.
• Preventive checks of electrical systems supporting IT.
• Knowledge of CCTV & Access Control power systems.

Retail Industry-Specific Knowledge

• Digital payment systems (UPI, Card swiping, Payment Gateway).
• Customer loyalty systems & integration with billing.
• E-commerce / Online order integration with retail POS.
• Store operations knowledge (stock sync, sales data, billing peak hours).
• CCTV monitoring & retail security systems.

Soft Skills & Abilities

• Quick problem-solving & decision-making under pressure.
• Good communication (to guide retail staff in simple terms).
• Ability to work in shifts / weekends (retail support).
• Coordination with vendors / ISPs / AMC providers.
• Team player, but also able to handle store-level issues independently.

Experience: Upto 7 Years - IT support, retail industry exposure is a plus.
Location: In Person / Tamil NaduEducational Qualification Minimum:Diploma / Bachelor’s Degree in

Information Technology (IT)

Computer Science / Electronics

Electrical / Electronics & Communication Engineering (EEE / ECE)

Preferred: B.Tech / B.E in IT, CSE, ECE, EEE

• Certifications in Networking / Hardware (e.g., CCNA, CompTIA A+, N+)

Contact Name: Amutha A (HR Manager)
Contact No: 9042818851E Mail id: hr@thamirabarani72.com

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Work Location: In person