IT Support Engineer

We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.One Confluent. One Team. One Data Streaming Platform.

About The Role

We are seeking a detail-oriented and hardworking individual with exceptional customer service skills to join our expanding IT team. In this position, you will be responsible for providing technical assistance and support to team members with issues related to computer systems, hardware, or software. You will also help manage the onboarding setup and deployment for new hires and serve as a point of contact for employees experiencing technical issues, making this a critical and high-visibility role.If you are flexible, team-focused, excited by the world of IT, skilled at handling and prioritizing tasks, and able to maintain a positive and professional attitude, even under stressful situations, you could be an excellent fit for this role.

What You Will Do

• 2+ years of technical support experience in a corporate environment or Internship experience
• Responsible for managing and supporting the IT infrastructure of the Bangalore office as part of IT operations
• Onboarding & offboarding for Confluent employees & contractors
• Documenting Knowledge Base articles for employee self-service
• Managing laptop setup and deployment for new employees with standard hardware, images, and software.
• Installing new hardware and software upgrades requested from users
• Monitoring and responding quickly and effectively to end-user requests or incidents
• Analyzing and solving technical problems by using problem-solving skills via telephone, email, and remote assistance
• Providing technical support for audio/visual and event support
• Diagnosis and resolution of computer hardware, software, and network issues
• Asset Management & purchasing for hardware, software, and SaaS applications
  

What You Will Bring

• Bachelor's degree in Engineering - Computer Science or related field
• Excellent customer service, communication, and organizational skills with a high level of attention to detail
• Experience with AI/ML technologies (GenAI, LLM, etc.) is a plus.
• Knowledge of Windows and Mac OS operating systems, and broad understanding of productivity tools
• Demonstrated knowledge of technical ability across a wide range of hardware, software, and mobile platforms
• Good analytical and troubleshooting skills
  

Ready to build what's next Let's get in motion.

Come As You Are

Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible.We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.