Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in pune/pimpri-chinchwad area
>
JLL
>
IT Helpdesk Executive

IT Helpdesk Executive

JLL

3 years

0 Lacs

pune/pimpri-chinchwad area

Posted:1 day ago| Platform:

Apply

Skills Required

management technology procurement inventory cornerstone security compliance reporting reports tracking software video servicenow audit configuration documentation reconciliation deployment installation onboarding offboarding kit maintenance efficiency audits transitions mobile data analysis metrics analytics planning monitoring analyze purchasing service risk cybersecurity remediation excel visualization itil optimization multilingual iot

Work Mode

Remote

Job Type

Full Time

Job Description

IT Helpdesk Executive (Store InCharge - Asset Management Focus)

Position Summary

We are seeking a dynamic

IT Helpdesk Executive (Store InCharge )

to lead our comprehensive IT Asset Management operations while overseeing traditional store management functions. This hybrid role combines strategic asset lifecycle management with hands-on operational excellence, requiring a professional who can seamlessly manage technology assets from procurement through disposal while maintaining exceptional inventory control and vendor relationships. The ideal candidate will serve as the cornerstone of our IT asset ecosystem, ensuring optimal utilization, security, and compliance across all technology resources.

Department & Reporting Structure

Department:

Information Technology

Reports To:

IT Director / Senior IT Manager

Core Responsibilities

🔧 Asset Tracking & Inventory Management

Maintain comprehensive, real-time inventory of all IT assets including hardware, software, licenses, and audio-video equipment using ServiceNow platform
Implement and execute systematic audit procedures ensuring 99%+ inventory accuracy and regulatory compliance
Track asset location, status, ownership, and configuration changes throughout organizational structure
Develop and maintain standardized asset tagging and documentation protocols
Conduct quarterly physical inventory reconciliation and discrepancy resolution

📋 Procurement & Deployment Operations

Coordinate end-to-end IT asset procurement processes, from vendor selection through delivery coordination
Manage warranty claims efficiently, ensuring minimal downtime and optimal cost recovery
Oversee seamless deployment and installation of IT assets for employee onboarding/offboarding processes
Facilitate Work-From-Home (WFH) kit preparation and delivery to new hires with complete asset tracking
Coordinate vendor pickups and deliveries at Gera Commerzone material gate location
Execute quarterly annual maintenance contract reviews with proactive user follow-up for UPS/battery functionality
Maintain comprehensive ServiceNow documentation for all procurement and deployment activities

♻️ Lifecycle Management

Manage complete IT asset lifecycle from acquisition through decommissioning, disposal, and environmentally compliant recycling
Monitor and optimize IT asset costs to maximize budget efficiency and ROI
Conduct regular floor audits to identify damaged, missing, or underutilized equipment
Coordinate vendor and employee interactions ensuring smooth asset transitions and minimal business disruption
Process lost/stolen incidents for laptops, mobile devices, and other portable assets with appropriate documentation and replacement workflows
Implement data sanitization and secure disposal protocols meeting industry security standards

📊 Reporting & Analysis

Generate comprehensive monthly and quarterly reports on asset status, utilization metrics, and performance indicators
Develop predictive analytics for asset replacement planning and budget forecasting
Create and maintain real-time monitoring dashboards for inventory levels and asset performance
Analyze cost trends and usage patterns to optimize asset allocation and inform strategic purchasing decisions
Manage vendor performance metrics and conduct regular service provider evaluations

🔒 Security & Risk Management

Implement and maintain robust physical and cybersecurity protocols for all IT assets
Conduct regular risk assessments and develop comprehensive asset protection contingency plans
Ensure compliance with organizational security policies and industry regulations
Train employees on IT asset security best practices, proper handling procedures, and compliance requirements
Coordinate with IT Security team on asset-related security incidents and remediation

Required Qualifications

Essential Requirements:

Bachelor's degree in Information Technology, Business Administration, Supply Chain Management, or related field
3-5 years of experience in IT asset management, inventory control, or store management operations
ServiceNow proficiency or experience with similar enterprise asset management platforms (JAMF, ManageEngine, Lansweeper)
Strong analytical skills with advanced Excel/Google Sheets capabilities and data visualization experience
Vendor management experience with proven ability to coordinate multiple service providers simultaneously
Audit experience including inventory reconciliation and compliance documentation
Technical aptitude with fundamental understanding of IT infrastructure, hardware, and software systems

Preferred Qualifications:

ITIL Foundation or Asset Management certification
Project management experience or PMP certification
Financial acumen with budget management and cost optimization experience
Multilingual capabilities (English, Hindi, Marathi preferred)
Experience with emerging technologies including cloud assets, IoT devices, and mobile device management

More Jobs at JLL

Sr. Soft Service Executive

Hyderabad, Telangana, India

Experience: Not specified

Salary: Not disclosed

Fitout Executive

Surat, Gujarat

Experience: Not specified

Salary: Not disclosed

Executive - Procurement

Gurugram, Haryana

Experience: Not specified

Salary: Not disclosed

Building Operations, Facilities Services

Bengaluru, Karnataka

5 - 5 yrs

Salary: Not disclosed

Facility Executive Soft services

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

JLL

Real Estate

Chicago Illinois

Before You Leave... Find Your Perfect Job!

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

IT Helpdesk Executive

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

IT Helpdesk Executive (Store InCharge - Asset Management Focus)

Position Summary

IT Helpdesk Executive (Store InCharge )

Department & Reporting Structure

Department:

Reports To:

Core Responsibilities

🔧 Asset Tracking & Inventory Management

📋 Procurement & Deployment Operations

♻️ Lifecycle Management

📊 Reporting & Analysis

🔒 Security & Risk Management

Required Qualifications

Essential Requirements:

Preferred Qualifications:

More Jobs at JLL