IT Helpdesk Executive

IT Helpdesk Executive

Location: Jalandhar
Job Type: Full-Time
Department: Information Technology

Job Summary

We are seeking an IT Helpdesk Executive to provide first-level technical support across the organization. This role ensures smooth day-to-day IT operations, resolves user issues promptly, and supports productivity across all departments. Ideal for candidates with 0–2 years of experience or fresh graduates with strong technical fundamentals.

Responsibilities

• Provide Tier 1 technical support via phone, email, and ticketing system.
• Troubleshoot issues related to Windows 10/11, Microsoft Office Suite, and common business applications.
• Perform user account management in Active Directory (create, modify, disable accounts).
• Install, configure, and maintain desktops, laptops, printers, and mobile devices.
• Troubleshoot network connectivity issues (TCP/IP, Wi-Fi, DNS, DHCP, VPN).
• Maintain accurate documentation of issues, resolutions, and processes in the helpdesk system.
• Escalate unresolved or complex issues to Tier 2/IT Operations when needed.

Qualifications

Education:

• BCA, BSc IT, B.Tech (CSE/IT), or MSc IT.

Experience:

• 0–2 years of experience in IT support/helpdesk preferred.
• Freshers with strong technical knowledge are welcome.

Technical Skills:

• Good understanding of Windows 10/11 operating systems.
• Hands-on experience with Active Directory user management.
• Basic networking knowledge (IP addressing, DNS, DHCP, VPN).

Communication Skills:

• Excellent verbal and written communication.
• Ability to explain technical issues to non-technical users.

Preferred Skills (Nice to Have)

• Knowledge of Microsoft 365 administration.
• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar.

Why Join Us?

• Opportunity to start or grow your career in IT support
• Work with modern tools and technologies
• Supportive team environment

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Commuter assistance
• Provident Fund

Work Location: In person