Job Title: Customer Care Executive / Senior Customer Care Executive Company: Omnilogistics Location: Nesara Tech Park, Mysore Experience: 1–2 Years (ServiceNow Platform Experience Required) Vacancies: Junior – 3 | Senior – 3+ Job Summary Omnilogistics is looking for enthusiastic and customer-focused professionals to join our Customer Care team. The ideal candidate should have hands-on experience working on the ServiceNow platform, strong communication skills, and the ability to handle customer queries efficiently. Senior candidates should also possess the ability to mentor and guide junior team members. Key Responsibilities Handle customer inquiries through calls, emails, and ServiceNow tickets. Create, update, and close incident or service request tickets in ServiceNow. Coordinate with internal teams to ensure timely resolution of customer issues. Maintain accurate records of customer interactions and follow-up actions. Escalate unresolved issues to the appropriate departments as needed. Ensure all service requests meet company standards and SLAs. Provide status updates and follow-ups to customers professionally. For Senior roles: Guide and support junior team members. Monitor performance metrics and assist in process improvement. Handle complex or escalated customer issues. Required Skills & Qualifications 1–2 years of experience in Customer Care / Customer Support roles. Mandatory: Hands-on experience with the ServiceNow platform. Excellent communication and interpersonal skills. Ability to multitask and manage priorities. Strong problem-solving and analytical skills. Basic understanding of service request workflows and ticketing systems. Ability to work in a fast-paced environment. Employment Type Full-time, On-site at Nesara Tech Park, Mysore. Salary As per company standards (can be added if required). Job Type: Full-time Work Location: In person
Job Title: Customer Care Executive / Senior Customer Care Executive Company: Omnilogistics Location: Nesara Tech Park, Mysore Experience: 1–2 Years (ServiceNow Platform Experience Required) Vacancies: Junior – 3 | Senior – 3+ Job Summary Omnilogistics is looking for enthusiastic and customer-focused professionals to join our Customer Care team. The ideal candidate should have hands-on experience working on the ServiceNow platform, strong communication skills, and the ability to handle customer queries efficiently. Senior candidates should also possess the ability to mentor and guide junior team members. Key Responsibilities Handle customer inquiries through calls, emails, and ServiceNow tickets. Create, update, and close incident or service request tickets in ServiceNow. Coordinate with internal teams to ensure timely resolution of customer issues. Maintain accurate records of customer interactions and follow-up actions. Escalate unresolved issues to the appropriate departments as needed. Ensure all service requests meet company standards and SLAs. Provide status updates and follow-ups to customers professionally. For Senior roles: Guide and support junior team members. Monitor performance metrics and assist in process improvement. Handle complex or escalated customer issues. Required Skills & Qualifications 1–2 years of experience in Customer Care / Customer Support roles. Mandatory: Hands-on experience with the ServiceNow platform. Excellent communication and interpersonal skills. Ability to multitask and manage priorities. Strong problem-solving and analytical skills. Basic understanding of service request workflows and ticketing systems. Ability to work in a fast-paced environment. Employment Type Full-time, On-site at Nesara Tech Park, Mysore. Salary As per company standards (can be added if required). Job Type: Full-time Work Location: In person
Job Title: IT Helpdesk Executive (Technical & Customer Support) Company: Omnilogistics Location: Nesara Tech Park, Mysore Experience: 1–3 Years (Technical + Customer Support) Vacancies: 10 Positions Job Summary Omnilogistics is seeking energetic and tech-savvy IT Helpdesk Executives to provide both technical assistance and customer support to internal users. The ideal candidate should be able to troubleshoot basic IT issues, manage support tickets, resolve user problems, and deliver excellent service with quick turnaround times. Key Responsibilities Provide first-level technical support for hardware, software, network, and system-related issues. Handle support tickets via calls, emails, and ticketing systems (ServiceNow or similar). Troubleshoot issues related to laptops, desktops, printers, operating systems, and applications. Assist users with installation, configuration, and updates of systems or software. Ensure timely logging, tracking, and closing of IT tickets. Document issues, resolutions, and technical procedures. Escalate complex technical issues to Level 2/Level 3 teams when required. Ensure compliance with IT security policies. Provide remote support as needed. Maintain professionalism and deliver quality customer service to all users. Required Skills & Qualifications 1–3 years of IT Helpdesk or Technical Support experience. Strong knowledge of basic hardware and software troubleshooting. Familiarity with Windows OS, MS Office, basic networking, and system configurations. Experience in customer support and handling user queries. Knowledge of ticketing tools (ServiceNow preferred). Excellent communication and problem-solving skills. Ability to work under pressure and manage multiple issues at once. Quick learner with a customer-focused mindset. Employment Type Full-time, On-site at Nesara Tech Park, Mysore. Salary As per company norms (can be added if needed). Job Type: Full-time Work Location: In person