IT Helpdesk Executive

IT Helpdesk Executive

Job Summary

We are looking for an IT Helpdesk Executive who will be the first point of contact for all internal IT queries. The role involves providing timely technical support, ensuring smooth IT operations, and maintaining high user productivity across the organization.

Key Responsibilities

• Provide Level 1 technical support via phone and email for hardware, software, and system issues
  
• Troubleshoot Windows 10/11, Microsoft Office Suite, and common business applications
  
• Manage user accounts in Active Directory (creation, modification, deactivation)
  
• Assist in installation, configuration, and maintenance of desktops, laptops, printers & mobile devices
  
• Resolve basic networking and connectivity issues (TCP/IP, Wi-Fi, VPN)
  
• Log all support tickets, resolutions, and troubleshooting steps in the helpdesk system
  
• Escalate unresolved issues to Level 2 or IT Operations teams when required
  

Required Qualifications

• Education:

  BCA, BSc IT, B.Tech (CSE/IT), MSc IT

• Experience:

  02 years in IT support/helpdesk/technical operations (freshers welcome)

• Technical Skills:

• Strong understanding of Windows 10/11
  
• Basic knowledge of Active Directory user management
  
• Understanding of IP addressing, DNS, DHCP
  

• Communication:

  Excellent verbal and written communication skills

Preferred Qualifications

• Knowledge of Microsoft 365 administration
  
• Certifications like

  CompTIA A+

  or

  Microsoft Certified: Modern Desktop Administrator