International Relations Manager

Role Description

Location

About the role

UClean is expanding across international markets. You will be the primary relationship owner for our international franchise partners, ensuring frictionless communication, fast issue resolution, and consistent brand standards. You will run the partner cadence, coordinate internal teams to solve problems, and build trust that translates into growth and long-term renewals.

Key responsibilities

• Own day-to-day communication with assigned international franchise partners through email, WhatsApp, Zoom and Google Meet. Maintain a friendly, solutions-first tone and keep conversations documented in CRM or PRM.
• Run a governance rhythm: weekly progress touchpoints, monthly performance reviews, quarterly business reviews with action logs and follow through.
• Triage partner issues, set clear SLAs, and drive cross-functional resolution with Operations, Supply Chain, Marketing, Tech and Finance. Close the loop with partners and record learnings in a knowledge base.
• Support onboarding of new master franchisees and their teams. Share UClean SOPs, operations manuals, brand guidelines, pricing updates, and coordinate training calendars.
• Monitor compliance to brand and operational standards. Coordinate remote or on-site audits, track corrective actions, and coach partners on best practices.
• Build and maintain a Partner Health dashboard. Track KPIs such as response time, resolution time, partner CSAT or NPS, audit scores, store openings and training completion.
• Coordinate co-marketing requests, local launch plans, and calendarized campaigns with the central marketing team.
• Surface partner feedback and market insights to leadership. Translate qualitative feedback into structured problem statements and proposals.
• Prepare crisp weekly updates for leadership on risks, wins and upcoming decisions.
• Travel when required for partner launches, audits or reviews.

Must-have qualifications

• 3 to 5 years in partner success, account management, franchise operations, channel partnerships or international business. Hospitality, retail or QSR franchise experience is a plus.
• Excellent spoken and written English. Arabic is a strong advantage. Additional MENA or SEA languages are a plus.
• Strong cross-cultural communication, stakeholder management and conflict-resolution skills.
• Comfortable working to international time zones, including evening hours when needed.
• Analytical and organized. Proficient with Google Sheets or Excel for tracking KPIs and creating dashboards.
• Hands-on with CRM or PRM tools and ticketing systems.  
• Bachelor’s degree in business, International Relations, Hospitality or equivalent. MBA preferred.

Traits that thrive at UClean

• People-first relationship builder with high empathy and diplomacy
• Clear communicator who can say no gracefully and still maintain trust
• Bias to action, follow-through and documentation
• Structured problem solver who can simplify complexity
• Detail orientation with the ability to juggle multiple partners and priorities

Success metrics

You will be measured on a focused set of outcomes, such as:

• Partner satisfaction (CSAT or NPS) and qualitative feedback trends
• First response time and average resolution time to partner tickets
• Renewal, expansion and store opening cadence for assigned markets
• Brand and operations compliance scores from audits
• Engagement in the cadence (attendance, training completion, action closure rate)
• Reduction in repeat issues through playbooks and root-cause fixes

Tools you will use

Google Workspace, Zoom and Google Meet, Slack, a CRM or PRM platform, and a ticketing tool. Comfort with dashboards and basic reporting is important.

Work location and travel

• On-site in UClean’s Faridabad office
• Minimal travel would be required

Equal opportunity

UClean is an equal opportunity employer. We value diversity of backgrounds, experiences and viewpoints.

How to apply

hrd@uclean.in