Information Technology Administrator

We are seeking a proactive and detail-oriented IT Administrator to join our fast- paced software tech company. The ideal candidate will manage all aspects of IT infrastructure, user onboarding/offboarding, and system maintenance, while also handling advanced responsibilities spanning domain management, cloud services, security, billing systems, and DevOps support. This is a highly cross-functional role that works closely with Engineering, HR, and Finance teams to ensure seamless IT operations and system integrity. Ability to write simple script and automate the activities listed below over time.

Responsibilities

User & Access Management

Onboard/off board users across systems such as Google Workspace, Microsoft 365 (incl. CoPilot), 1Password, RingCentral, and Slack and other

internal tools.

Coordinate with HR to provision access, schedule Teams/Zoom calls, and manage device setups via Apple Business Manager.

Systems & Infrastructure Operations

Administer Google Cloud Platform (GCP) and Datadog for infrastructure performance, logging, and alerting (e.g., concurrent request monitoring).

Register and manage domains, DNS, SSL, and security settings via Cloudflare and Microsoft 365.

Write and maintain scripts for monitoring, alerting, and automation tasks.

Security & Compliance

Enforce security protocols including 2FA, phishing prevention, and device compliance.

Maintain access hygiene by removing unauthorized/non-corporate accounts in GCP, Datadog, and other tools.

Consolidate domains under one platform and establish domain reputation tracking.

Tooling & Software Oversight

Support, configure, and manage various SaaS platforms including Notion, Zoom, Looker Studio, Figma, Atlassian, Adobe, GitHub, Lucid, MUI, Balsamiq, and TechGH.

Troubleshoot sync issues (e.g., Apple Business Manager errors) and maintain license validity (e.g., Datadog, LogRocket).

Finance, Billing & Vendor Management

Assist in cost reviews and reporting (e.g., GCP, DD, RingCentral, LogRocket).

Calculate R&D spend across payroll, contractors, and services.

Manage and audit vendor platforms including QuickBooks, Bill, ZenDesk, and Atlas Cloud.

Project Support

Deploy phone numbers for SMS apps via RingCentral and configure supporting infrastructure (e.g., Webflow, Path).

Conduct security tests (e.g., bot detection with Cloudflare) and follow up on roadmap items (e.g., Google Account Manager coordination).

(Nice to have for IT Admin, not necessary) Manage Deployment pipelines via GitHub Actions. Manage releases and rollbacks if necessary. Build robust

CI/CD processes for the Engineering team.

Basic Qualifications:

Bachelor's or Associate degree in Computer Science, Information Technology, or related field.

3+ years of experience in IT administration within a tech or SaaS company.

Proficiency with Google Workspace, domain/DNS management tools (e.g., Cloudflare).

Experience managing cloud environments (especially GCP) and SaaS billing platforms.

Familiarity with Datadog, scripting (Python, Bash), and common DevOps tools.

Excellent troubleshooting and problem-solving skills.

Strong organizational and time management skills.

Preferred Qualifications:

Experience in a high-growth startup environment.

Understanding of security practices, phishing mitigation, and domain reputation.

Familiarity with tools like Webflow and RingCentral.

Experience with Apple Business Manager and related ecosystem tools.

Strong financial awareness related to cloud service usage and costs

Capable of cross-functional coordination with HR, Finance, and Engineering teams.

Client's Values & Competencies

Self-Starter – You take initiative and solve problems before they become problems.

Curious & Analytical – You ask why, dig deep into data, and experiment to learn what works.

Efficiency-Oriented – Fast, focused, and action-driven.

Relationship-Focused – You build trust and deliver value.

Organized Multitasker – You thrive in fast-paced, high-velocity environments.

Strategic Communicator – You translate performance into insight and insight into action.