Dynamics 365 Functional Consultant

Job Description

As a Dynamics 365 CRM Functional Consultant, you will work closely with clients to understand their business processes, gather requirements, and design, configure, and implement tailored Dynamics 365 CE/CRM solutions. You will act as a bridge between business needs and technical execution, ensuring solutions align with industry best practices and drive client success. Requirements: Overall 6+ years of IT experience with 4+ years of experience in Dynamics 365 CE/CRM implementations, with at least 2-3 full-cycle projects (preferably involving Sales, Customer Service, Marketing, or Field Service modules). Strong understanding of Dynamics 365 CRM architecture, entities, workflows, business rules, and Power Platform (Power Apps, Power Automate). Ability to map business processes to Dynamics 365 capabilities and propose practical solutions. Excellent verbal and written communication skills to engage with stakeholders at all levels, including non-technical users. Strong problem-solving and analytical abilities to identify gaps and design effective solutions. Certifications: Microsoft certifications such as MB-200, MB-210, MB-230, or PL-200 (preferred but not mandatory). Preferred: Experience with Agile/Scrum methodologies. Knowledge of related Microsoft tools (e.g., Power BI, SharePoint, or Azure). Prior consulting experience with a Microsoft Partner or end-user organization. Work Environment: 2-3 days onsite in the office required. Need 4 hours overlap during US PST hours. Show more Show less