About HealthAsyst
HealthAsyst is a leading technology company based out of Bangalore India focusing on the US healthcare market with a product and services portfolio.HealthAsyst IT services division offers a whole gamut of software services, helping clients effectively address their operational challenges. The services include product engineering, maintenance, quality assurance, custom-development, implementation & healthcare integration. The product division of HealthAsyst partners with leading EHR, PMS and RIS vendors to provide cutting-edge patient engagement solutions to small and large provider group in the US market.url: http://www.healthasyst.com/
Position -
Implementation Manager
Department -
Professional Services – Product Division
Location -
Bangalore, India
Reports to - Director
- Professional Services
Job Objective
We are seeking a dynamic and experienced Manager with a proven track record in team leadership, operational excellence, and cross-functional collaboration.The ideal candidate will possess strong interpersonal skills, a strategic mindset, and the ability to inspire and lead high-performing teams.
Responsibilities
Responsibilities :
Project Management
- Prepare and manage project plans, identify risks and dependencies for implementation. Lead the implementation effort for assigned customers.
- Ensure the project is implemented on time within contractual obligations and regulatory requirements.
- Responsible for scope management and change management.
- Follow-up with customers to resolve any dependencies and help manage issues/bottlenecks in implementation.
- Be an escalation point for implementation team to coordinate with various partners to eliminate any bottlenecks or mitigate any risks.
- Communicate status to senior management and customers regularly.
- Should have the ability to manage multiple implementations in parallel for various customers.
Team Management
- Lead, mentor, and develop a team to achieve organizational goals.
- Foster a positive and inclusive team culture that promotes collaboration and accountability.
- Set clear performance expectations and provide regular feedback and coaching.
- Drive process improvements and operational efficiencies.
- Collaborate with other departments to align team efforts with broader business objectives.
- Monitor team performance metrics and implement strategies for continuous improvement.
Offshore Coordination
- Work closely with offshore based development and implementation teams to ensure project is going on track and any risks are mitigated well.
- Customizing/configuring product workflows – most part of it will be done by the offshore implementation team, but must have a good knowledge of it himself/herself as well.
Training
- Provide onsite or remote training to end users during UAT or during/after implementation (end to end training). Also organize trainings for customers leveraging offshore training resources as required.
Domain expertise
- A very good understanding of US healthcare industry, specifically ambulatory practices: Should be able to discuss/understand the customer specific workflows different specialties and provide inputs to the offshore implementation team.
Process orientation
- Understand the product implementation cycle thoroughly and provide ideas for optimizing the processes on an ongoing basis to ensure it is streamlined and most efficient.
Customer relationship
- Monitor health indicators reports for various customers and identify if there are any challenges in usage of the product.
- Understand the support tickets of customer and make sure the right priority is given after discussion with customer.
- Ensure customer satisfaction is high in terms of implementation and support.
- Work closely with the sales team to understand and update on customer satisfaction.
- Help the customer get an assessment on the Return on Investment from the product implemented.
Work location & Travel involved.
- This position requires the Implementation Manager to work from the office in Bangalore 3 days a week when the team is in the office.
- There will be late night or very late-night meetings with clients in the US. There will be some travelling to customer locations for go-live support and training.
- The travel depends on the volume of the project implemented.
Key success factors
- Deep understanding of US Healthcare domain (EHRs/PMSs, EDI transactions, payments, etc) knowledge of processes followed in practices/hospitals)
- Good knowledge of healthcare interfaces
- Good understanding of HIPPA and other healthcare security standards
- Excellent communications and interpersonal skills.
- Experience to manage multiple clients and projects simultaneously.
- Excellent presentation skills
- Ability to understand the product very well and end to end workflows that are supported by HealthAsyst products.
- Ability to work with a globally distributed team
- Ability to work with people at all levels of customer’s organization
- Ability to manage customer expectations, organize and manage workshops for implementation, and ability to guide/handle end users
- Troubleshooting customer issues is desirable
- Ability to train users
Education / Experience/ Knowledge And Skill Requirements
- Bachelor’s degree in business administration, Management, or a related field (master’s preferred).
- 10+ years of experience with 5+ years of experience in a management or leadership role.
- Demonstrated ability to lead diverse teams and manage complex projects.
- Excellent communication, problem-solving, and decision-making skills.
- Proficiency in project management tools and performance tracking methodologies.
Desirable Managerial Skills And Competencies
- Collaboration Skills
- Business perspective
- Flexibility
- Adaptability
- Relationship management and networking
- Cultural alignment
What You Will Get
- Bi-Annual Salary Reviews
- Flexible working hour
- Three Day Hybrid Model
- Market competitive pay
- GMC (Group Mediclaim): Provides Insurance coverage of Rs. 3 lakhs + a corporate buffer of 2 Lakhs per family. This is a family floater policy, and the company covers all the employees, spouse, and up to two children
- Employee Wellness Program- HealthAsyst offers unlimited online doctor consultations for self and family from a range of 31 specialties for no cost to employees. And OPD consultations with GP Doctors are available in person for No Cost to employees
- GPA (Group Personal Accident): Provides insurance coverage of Rs. 20 lakhs to the employee against the risk of death/injury during the policy period sustained due to an accident
- GTL (Group Term Life): Provides life term insurance protection to employees in case of death. The coverage is one time of the employee’s CTC
- Employee Assistance Program: HealthAsyst offers complete confidential counselling services to employees & family members for mental wellbeing
- Sponsored upskills program: The company will sponsor upto 1L for certifications/higher education/skill upskilling.
- Flexible Benefits Plan – covering a range of components like
- National Pension System.
- Internet/Mobile Reimbursements.
- Fuel Reimbursements.
Professional Education Reimbursement
