Implementation Manager

Organizational Summary

Role Overview

Required Qualifications

• Bachelor’s degree in business, Operations, Finance, Computer Science, or related field, or equivalent experience.
• Hands-on experience with low-code/no-code platforms, especially Microsoft Power Platform and Power Automate with certifications.
• Must hold a valid PL-900: Power Platform Fundamentals certification
• Strong understanding of business process automation and workflow optimization.
• Demonstrated experience in project management and process improvement, preferably in an operations environment.
• Excellent communication, stakeholder management, and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced, matrix-driven, multinational environment.

Preferred Qualifications

• Experience with cloud platforms, AI, and business process analysis.
• Familiarity with integration between low-code platforms and enterprise systems (e.g., CRM, ERP).
• Demonstrated leadership in fostering innovation across cross-functional teams.
• Certifications in Power automate such as:
• PL-100 - Power Platform App Maker Associate
• PL-200 - Power Platform Functional Consultant Associate
• PL-400 - Power Platform Developer Associate
• PL-600 - Power Platform Solution Architect Expert
• PL-700 - Power Platform Solution Architect Associate

• Project Management: Manage end-to-end regional/global deployments, build project plans, identify risks, and ensure timely delivery of launches.
• Stakeholder Engagement: Collaborate with cross-functional teams (Operations, Finance, Compliance, etc.) to ensure requirements are incorporated and all stakeholders are aligned.
• Process Optimization: Identify and own optimization opportunities, prioritize initiatives, and track business benefits across policy, program, and process.
• Technical Solution Delivery: Design, develop, and deploy solutions using low-code/no-code platforms (especially Power Automate) to streamline business processes and reduce manual activities.
• Governance & Compliance: Implement security measures and governance protocols, ensuring compliance is integrated into all solutions.
• Change Leadership: Drive change management activities, conduct post-mortems, and ensure learnings are incorporated into future launches.
• User Enablement: Train and support end-users in utilizing developed tools effectively, and document best practices for future reference.

Attributes for Success

• Strong operations acumen and customer obsession.
• Analytical mindset with attention to detail and the ability to see the big picture.
• Flexibility to navigate change and ambiguity.
• Growth mindset and willingness to challenge the status quo.