Implementation Manager

In the role of Implementation Manager at Snapmint, you will be leading complex customer onboarding projects, ensuring smooth migrations from other platforms, and driving timely go-lives. You will act as the main point of contact for customers during the onboarding phase, collaborating with various teams within the organization to guarantee successful implementations. **Key Responsibilities:** - Own and manage complete implementation projects for enterprise clients, from initiation to full go-live. - Lead migration initiatives from competitor platforms, ensuring seamless transfer of data, audience, and campaigns. - Assist customers in defining actionable onboarding plans aligned with their business objectives. - Track and analyze delivery metrics such as Time to First Go-Live, Full Go-Live, and Customer Happiness Score to meet internal KPIs. - Conduct regular meetings, provide progress updates, and manage customer expectations throughout the onboarding process. - Collaborate with Product and Engineering teams on feature enablement, integration, and technical issue resolution. - Proactively identify risks and issues, ensuring timely resolutions to maintain project timelines and customer satisfaction. - Contribute to standardizing implementation processes and creating documentation/templates. - Gather and communicate customer feedback to enhance the onboarding and product experience. **Qualifications Required:** - Minimum 4 years of experience in Implementation Management, Professional Services, or Customer Success, preferably in SaaS or MarTech. - Demonstrated success in leading complex customer onboarding projects, particularly on data-driven or API-heavy platforms. - Strong stakeholder management and communication skills to influence senior customers and internal stakeholders. - Proficiency in project management tools like Rocketlane, Jira, or similar platforms. - Ability to manage multiple priorities and excel in a fast-paced, high-growth environment. - Data-savvy and technically inclined with a good understanding of API documentation, data mapping, and integration requirements. - Familiarity with customer engagement KPIs, omnichannel metrics, and onboarding benchmarks. - Capable of working independently while also being a collaborative team player who values accountability and continuous improvement.,