Implementation Manager

1 years

0 Lacs

Posted:6 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Visit us: www.etechgs.com 


What We Offer:

  • Transportation allowance
  • Canteen Subsidy
  • Health Insurance
  • Tuition Reimbursement
  • Incentive components campaign wise
  • Work Life Balance Initiatives
  • Rewards & Recognition
  • Internal movement through IJP


What You’ll Be Doing:


  • Manage Onboarding/Free Trial implementations – Ensuring all steps are completed, and customers are seeing value as quickly as possible.
  • Work with customers to help create content, adapt their training plans, help deploy the solution, and ensure that we deliver proven results.
  • Hold training for clients, customized for their needs and implementation types.
  • Track, report on, and solve issues with onboarding and trial customers, owning their success.
  • Follow processes and tracking internally to report on progress and share learnings
  • Manage internal calendars for implementation, scheduling with clients and keeping internal teams tracking towards completion.

  • What We Expect You To Have:


    • Native or Bilingual Business level English
    • 1+ years Project Management experience
    • 1+ years customer facing experience – Sales, Sales Engineering, Account Management or CSM Preferred
    • 1+ years training experience – facilitating, creating and organizing.
    • Successfully managed multiple international clients facing projects at once
    • Technically Savvy, can explain concepts like SSO, Generative AI, and APIs
    • Has training experience with software.
    • Strong and concise communicator – written and verbal.
    • Thrives on customer interaction and providing customized recommendations.
    • Instructional design background a plus – Being able suggest changes and best practices to training and coaching content and processes.
    • Call center exposure and experience a plus


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