Implementation Manager

Visit us: www.etechgs.com 

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Manage Onboarding/Free Trial implementations – Ensuring all steps are completed, and customers are seeing value as quickly as possible.
• Work with customers to help create content, adapt their training plans, help deploy the solution, and ensure that we deliver proven results.
• Hold training for clients, customized for their needs and implementation types.
• Track, report on, and solve issues with onboarding and trial customers, owning their success.
• Follow processes and tracking internally to report on progress and share learnings
• Manage internal calendars for implementation, scheduling with clients and keeping internal teams tracking towards completion.

What We Expect You To Have:

• Native or Bilingual Business level English
• 1+ years Project Management experience
• 1+ years customer facing experience – Sales, Sales Engineering, Account Management or CSM Preferred
• 1+ years training experience – facilitating, creating and organizing.
• Successfully managed multiple international clients facing projects at once
• Technically Savvy, can explain concepts like SSO, Generative AI, and APIs
• Has training experience with software.
• Strong and concise communicator – written and verbal.
• Thrives on customer interaction and providing customized recommendations.
• Instructional design background a plus – Being able suggest changes and best practices to training and coaching content and processes.
• Call center exposure and experience a plus