Human Resources Operations Specialist

Department:

Reports To:

Location:

Experience Level:

About NeuSix

NeuSix is a premier AI Transformation company. We help businesses leverage Artificial Intelligence to drive efficiency and innovation. As we scale, we are looking for a process-driven yet empathetic HR professional to ensure our people operations run smoothly and compliantly.

Role Summary

We are seeking a junior-to-mid-level HR professional to act as the "face" of HR for our employees and the "gatekeeper" for our compliance. You will handle day-to-day employee engagement, serve as the first point of contact (L1) for grievances, and ensure absolute rigor in our payroll and statutory compliance.

Key Responsibilities

Employee Connect & Engagement (The "Pulse")

• First Point of Contact:

  Act as the primary go-to person for employee queries regarding policies, leave, and general assistance.

• Onboarding & Offboarding:

  Manage the end-to-end joining formalities, induction sessions, and smooth exit processes (full and final settlements).

• Engagement Activities:

  Coordinate regular touchpoints, town halls, and cultural events to maintain high morale.

Grievance Redressal (L1 Support)

• L1 Resolution:

  Handle initial employee complaints and grievances with empathy and confidentiality.

• Triage & Escalate:

  Resolve operational issues (e.g., leave disputes, policy clarification) immediately; document and escalate complex behavioural or harassment issues to leadership.

HR & Payroll Compliance (The "Rulebook")

• Statutory Compliance:

  Ensure end-to-end compliance with labour laws, including PF (Provident Fund), ESIC, PT (Professional Tax), and Gratuity.

• Payroll Inputs:

  Prepare and validate monthly payroll data (attendance, LOP, overtime, variable pay) before processing.

• Audit Readiness:

  Maintain clean, audit-ready registers and documentation for all labor law requirements (Shops & Establishment Act, etc.).

HR Operations & Data Hygiene

• HRIS Management:

  Maintain accurate employee records (digital and physical files) ensuring 100% data integrity.

• Policy Enforcement:

  Assist in drafting and enforcing standard operating procedures (SOPs) for attendance, remote work, and code of conduct.

Candidate Profile

Education:

• MBA/PGDM in HR (Preferred) or Bachelor’s degree with relevant experience.

Experience:

• 4–8 years

  of experience in Generalist HR or HR Operations roles.
• Must have hands-on experience with Indian Statutory Compliance (PF/ESIC portals).

Skills & Competencies:

• Technical:

  Proficiency in MS Excel (VLOOKUP, Pivot Tables) and familiarity with HRMS/Payroll software.

• Compliance Knowledge:

  Solid understanding of the Shops & Establishment Act and Minimum Wages Act.

• Soft Skills:

  High emotional intelligence, active listening, and the ability to maintain strict confidentiality.

• Mindset:

  Process-oriented with an eye for detail (crucial for payroll/compliance).

Key Success Metrics (KPIs)

• Compliance Accuracy:

  100% on-time filing of statutory returns (PF/ESI/PT).

• Payroll Accuracy:

  Zero errors in payroll input processing.

• Ticket Resolution:

  90% of L1 grievances resolved within 48 hours.

• Employee Satisfaction:

  Positive feedback on onboarding and general HR support responsiveness.