Human Resources Manager

About the role

The Human Resources Manager – Global Service Delivery supervises a team of HR Team leads and Administrators who provide HR administrative services to multiple RWS sites around the globe. This role partners closely with HR Country teams to ensure the consistent, efficient, and high-quality execution of People Services. The HR Manager drives continuous improvement, ensures compliance, and champions a culture of service excellence and employee experience.

Key Responsibilities

• Leadership: Manage the Mumbai-based global HR administration function, aligning service delivery with organizational goals and HR strategy. Act as a key advisor to senior HR leadership on operational effectiveness and service innovation.
• Team Management & Development: Manage, mentor, and develop a team of HR Leads and Administrators, fostering a high-performance culture. Conduct regular performance reviews, coaching sessions, and training to build capability and engagement.
• Operational Excellence: Ensure the accurate and timely execution of all HR administrative processes, including employee lifecycle transactions, data management, and compliance with global and local regulations.
• Process Optimization: Identify, design, and implement process improvements to enhance efficiency, accuracy, and employee experience. Leverage technology and automation to streamline workflows.
• Governance & Compliance: Maintain and enforce HR policies and procedures in accordance with legal, regulatory, and organizational standards. Ensure data privacy and security in all HR operations.
• Reporting & Analytics: Oversee the development and delivery of HR metrics and dashboards to monitor service performance, identify trends, and support data-driven decision-making.
• Change Management: Lead and support change initiatives within the HR function, including system implementations, organizational changes, and process transformations.

Skills & Experience

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• Proven experience in a senior HR operations or shared services role, with a strong track record of managing teams
• Demonstrated ability to lead, coach, and develop high-performing teams in a fast-paced, matrixed environment.
• Solid understanding of global HR processes, employment legislation, and compliance requirements.
• Excellent communication and interpersonal skills, with the ability to influence and build relationships across all levels of the organization.
• Experience with HRIS platforms, Talent Acquisition software, and digital HR tooling; proficiency in Microsoft Dynamics 365 and iCIMS is strongly preferred.
• High level of integrity, discretion, and professionalism in handling sensitive and confidential information.

Life at RWS

RWS is a content solutions company, powered by technology and human expertise. We grow the value of ideas, data and content by making sure organizations are understood. Everywhere.

Our proprietary technology, 45+ AI patents and human experts help organizations bring ideas to market faster, build deeper relationships across borders and cultures, and enter new markets with confidence – growing their business and connecting them to a world of opportunities.

It’s why over 80 of the world’s top 100 brands trust RWS to drive innovation, inform decisions and shape brand experiences.

With 60+ global locations, across five continents, our teams work with businesses across almost all industries. Innovating since 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

RWS Values

We Partner, We Pioneer, We Progress – and we´ll Deliver together.

www.rws.com

RWS embraces DEI

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.