RWS Group is a global leader in translation and localization services, helping businesses communicate effectively in multiple languages. They provide a wide range of services including translation, localization, content management, and intellectual property support.
Bangalore Rural, Bengaluru
INR 19.0 - 20.0 Lacs P.A.
Hybrid
Full Time
Job Purpose RWS is a well-established and growing business specialising in language translation services. We have an exciting opportunity for an enthusiastic and committed Network Engineer to join our global network team. Based in Group Technology, in this position you work closely with network engineers, project managers, and other IT professionals to design, implement, and maintain our network infrastructure. About Group Technology Group Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Group Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS. With a global reach, Group Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Group Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations. Key Responsibilities Play a crucial role in designing, implementing, and maintaining our network infrastructure. Network design and implementation: Work closely with other members of the Network and Security Team to implement and deploy network infrastructure, ensuring scalability, reliability, and security. Collaboration with cross-functional teams Network maintenance and troubleshooting: Work closely with the Service Delivery Team to perform regular maintenance tasks and help troubleshoot and resolve network issues promptly to minimize downtime. Documentation: Create and maintain detailed documentation of network configurations, procedures, and troubleshooting steps. Travel: International or domestic travel will be required for this role. Skills & Experience Proven experience of 5+ Years as a Network Engineer or in a similar role. Experience working within a global enterprise organisation. Experience with network security, including LAN, WLAN, SDWAN, VPNs, and Security. Previous experience working on greenfield and brownfield deployments. Certifications such as Cisco Certified Network Associate (CCNA) or equivalent are a plus. Strong troubleshooting skills and the ability to analyse and resolve complex network issues. Demonstrate resilience in the face of challenges and uncertainties, maintaining a solution-orientated approach to problem-solving. Ability to understand and capture business requirements. Excellent communication and interpersonal skills. Proven self-starter working well with minimal supervision. Education in Information Technology, Computer Science, or a related field. Preferred Technology VLAN, Cisco Catalyst, Spanning Tree, VRF, Routing, Meraki. Nice to have Check Point, SDWAN, AWS/Azure networking, Infrastructure (VMWare/Hyper-V), Linux. Life at RWS At RWS, were here for one purpose: unlocking global understanding. As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone. We work with over 80% of the worlds top 100 brands, more than three-quarters of Fortunes 20 Most Admired Companies and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors. Over the past 20 years weve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey. If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then youll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.
Bengaluru
INR 27.5 - 42.5 Lacs P.A.
Hybrid
Full Time
Job Purpose The Head of Global R2R Operations is responsible for the overall R2R ownership and service delivery across the SSC, combining key aspects of SSC operational leadership with global process ownership. This role sets the strategic direction and vision for end-to-end R2R processes while managing and collaborating with cross-functional teams. This role will lead at the senior leadership level, influencing upstream processes and driving a culture of continuous improvement and sharing of leading practices. About Group Finance In joining RWSs Finance team you will be a critical part of supporting a listed world-leading provider of technology-enabled language, content, and intellectual property services. RWS has growing revenues of over 750m through a combination of value accretive acquisitions and organic growth. Group finance, led by our Group CFO; Candy Davies, includes diverse teams across the globe operating in functions including business partnering, operational finance, specialist, and group functions. We cover a footprint of over 100 legal entities in 43 different countries worldwide. Its a very exciting time to join RWS Finance for an individual who enjoys change and making an impact! As part of the overall RWS business strategy we are making a significant investment in upgrading our financial systems and processes to deliver enhanced reporting and control, more efficient processing enabling great value through enhanced business partnering and decision support. Job Overview Key Responsibilities R2R Ownership & Service Delivery: Oversee and maintain full ownership and accountability of the end-to-end R2R processes, ensuring smooth service delivery across the SSC. Manage service level agreements (SLAs), performance metrics, and reporting for R2R operations. Ensure robust internal controls and compliance within the R2R function. Develop, obtain corporate approval and maintain all related policies, process documentation and training materials Work closely with the Master Data Management teams to ensure key data elements are structured, standardised and consistent across the different systems to ensure operational efficiency Manage R2R systems and process interfaces with external and/or internal partners Strategic Direction & Process Vision: Define, communicate, and embed a clear R2R process vision and roadmap. Establish strategic initiatives to standardise and continuously improve R2R processes. Set the direction for transformation projects, including leading R2R aspects for the unified ERP programme and finance roadmap initiatives. Cross-Functional Collaboration: Engage with senior leadership and stakeholders across the business to drive process improvements. Act as a key influencer to effect change in upstream processes and support integrated business strategies. Collaborate closely with Treasury, IT, Finance, and other shared services teams to align on best practices and process standards. People Management: Lead the R2R delivery and process teams and oversee direct reports, ensuring clear performance goals and accountability. Foster a high-performance culture that supports career development, mentorship, and continuous learning. Drive cross-functional collaboration and ensure alignment between various R2R stakeholders. Sharing Leading Practices: Champion leading practices within the R2R function, sharing innovative approaches across the organisation. Represent R2R interests at global forums and leadership meetings, ensuring that insights and best practices are disseminated across teams. Skills & Experience Extensive (10+ years) leadership experience in Record-to-Report (R2R) processes and shared services, ideally within a high volume global or multi-regional SSC environment Expert knowledge and functional experience in R2R processes such as payments, purchasing, account reconciliations, invoice processing, T&E claims, period end activities, and more Proven track record in strategic planning and execution, including setting and communicating process visions and roadmaps. Hands-on experience managing transformation projects, such as unified ERP implementations and finance roadmap initiatives. Demonstrated success in managing cross-functional teams and influencing senior leadership to drive change in upstream processes. Experience in service delivery management, including meeting SLAs, implementing performance metrics, and maintaining robust internal controls. Ability to set a clear strategic direction for R2R, drive process innovation, and share leading practices across the organization. Exceptional interpersonal and stakeholder management skills to effectively engage with IT, finance, and other key business areas. Deep understanding of R2R operations, with a strong focus on continuous improvement, standardisation, and operational efficiency. Expertise in leading transformational change, managing risk, and ensuring seamless integration of new processes within existing operations. Solid understanding of financial processes, compliance, and risk management to oversee service delivery and financial performance. Strong communication and presentation skills, with the ability to articulate complex processes and influence decisions at the senior leadership level. Proven ability to manage, mentor, and develop high-performing teams while fostering a culture of collaboration and continuous improvement. Ability to travel when necessary Life at RWS At RWS, were here for one purpose: unlocking global understanding. As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone. We work with over 80% of the worlds top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors. Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey. If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. RWS Values Get the 3Ps right – Partner, Pioneer, Progress – and well Deliver together as One RWS . For further information, please visit: RWS RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics
Bengaluru
INR 7.0 - 9.0 Lacs P.A.
Work from Office
Full Time
Role & responsibilities Play a crucial role in designing, implementing, and maintaining our network infrastructure. Network design and implementation: Work closely with other members of the Network and Security Team to implement and deploy network infrastructure, ensuring scalability, reliability, and security. Collaboration with cross-functional teams Network maintenance and troubleshooting: Work closely with the Service Delivery Team to perform regular maintenance tasks and help troubleshoot and resolve network issues promptly to minimize downtime. Documentation: Create and maintain detailed documentation of network configurations, procedures, and troubleshooting steps. Travel: International or domestic travel will be required for this role. Skills & Experience Proven experience of 5+ Years as a Network Engineer or in a similar role. Experience working within a global enterprise organisation. Experience with network security, including LAN, WLAN, SDWAN, VPNs, and Security. Previous experience working on greenfield and brownfield deployments. Certifications such as Cisco Certified Network Associate (CCNA) or equivalent are a plus. Strong troubleshooting skills and the ability to analyse and resolve complex network issues. Demonstrate resilience in the face of challenges and uncertainties, maintaining a solution-orientated approach to problem-solving. Ability to understand and capture business requirements. Excellent communication and interpersonal skills. Proven self-starter working well with minimal supervision. Education in Information Technology, Computer Science, or a related field. Preferred Technology - VLAN, Cisco Catalyst, Spanning Tree, VRF, Routing, Meraki. Nice to have - Check Point, SDWAN, AWS/Azure networking, Infrastructure (VMWare/Hyper-V), Linux.
Bengaluru
INR 5.0 - 8.0 Lacs P.A.
Work from Office
Full Time
Role & responsibilities Service Desk Platform: Responsible and accountable for implementing systems changes within the Group Technologies Service Desk Platform (Ivanti Neurons). Research the desired improvements and upgrades within the Service Desk Platform, understand any associated risks, timescales and required Change Control requirements such that enhancements and upgrades can be carried out seamlessly with minimal impact to end users. Liaise with Service Desk Platform manufacturer for additional support / guidance and where required fault resolution with the product. Perform weekly and monthly platform administrative duties, to ensure the platform is working to its very best potential. Work with stakeholders on their requirements - new features and functionalities on Ivanti modules, plan the sprint, raise change requests where required, attend CAB calls to present the changes, seek approvals and plan implementation accordingly. Provide end-user IT service desk platform support for internal RWS employees, ensuring that the end-toend customer experience is positive, consistent, and high quality. Ensure all service desk platform environments are maintained well Provide timely, updated, agreed reports and analysis to the business at a set frequency. Escalate complex incidents to appropriate 2nd line or 3rd line support members in line with company processes to ensure customer demands are met. Responsible for planning and organizing daily workload. This includes prioritizing service calls and adjusting work plans to support high priority tasks and activities to meet operational requirements. Responsible for the management of all issues assigned to them through the Service Centre. Responsible for ensuring that all policies and procedures are followed and propose changes to support processes to improve the quality of service. Following security processes in line with company processes and regulations. Follow procedures, maintain documentation and standards, and collate and submit asset information as required. Collaborate with other Global IT teams like Business Applications, etc., when the resolution of the reported IT issues is dependent on the change or fix which is to be implemented on the application side. As part of continued development, the role will require ad-hoc project work to be carried out. Skills & Experience Essentials: 2 – 3 years’ experience working on Ivanti as Admin and or developer. Bachelor’s degree in Science or Computers. Working experience of Ivanti Neurons or equivalent Service Desk tool. Knowledge of implementing / administering / developing Incident, Problem, Change, SLA, Release, Knowledge, Task management and Service Request Management modules. Expertise across multiple ITSM toolsets. Windows Server 2008/2012/2016. Microsoft Suite of products. Microsoft Exchange. Previous experience working within a customer-focused environment is essential. Strong fault-finding skills, combined with the ability to guide people remotely through IT systems to gather pertinent information. Good verbal and written communication skills (English). Excellent email/telephone manner and good interpersonal skills. Willingness to work in shift-based schedule. Customer-focused approach to dealing with service and incident requests. Ability to work effectively with various types of end-users. Ability to work under pressure efficiently. Ability to multi-task, prioritize and manage workload. Self-motivated and self-reliant with the ability to work independently. Excellent attention to detail and be pro-active, hardworking, and patient. Ability to excel both independently as well as part of a team. Professional –punctual, reliable, trustworthy, inspires confidence. Desirables: Foundation Certificate in ITIL. Ivanti certifications will be a plus. Logical and methodical approach to working. Knowledge of ITIL(Practitioner or above). Knowledge of scripting in PowerShell, batch files or VBScripts. Knowledge and previous experience in any other technology environment. Preferred candidate profile
Mumbai Metropolitan Region
Not disclosed
On-site
Full Time
The People Services Data administrator provides administrative support for in-country People Services managers in multiple RWS sites around the globe . This role execut es routine administrative tasks within the company’s HR system, in line with the agreed company processes and standard for such data. About RWS HR Our business is nothing without our people. As part of our global Human Resources team, you will be supporting over 8,000 people, across 100 legal entities in 43 different countries. We have a vibrant and nurturing culture where everyone can learn, grow, and thrive. We also love ideas and exploring new ways of doing things, united by our love of language. Key Responsibilities Job Overview Executes and administers end-to-end People services in accordance with global processes, and agreed local variations, for a country or region, ensuring data accuracy, professionalism, and timelines . Responsible for timely data input, maintenance, and accuracy within the HR systems. Conducts regular audits to ensure data integrity across various systems, taking appropriate remediation actions. Produces required documents and maintain digital personnel files in line with applicable data processing polic ies and regulations. Delivers in line with agreed Service Level Agreements (SLAs) , policies, processes, and standards. Work s with other HR team members to maintain consistency of policies, practices, and processes. Work s with other stakeholders to continually improve end-to-end HR services and operational services including driving adoption of self-service at country level. Prepares data extracts and other information for payroll team to process as needed. Carries out other tasks as required to support People Services team. Escalat es issues to People Services C ountry M anager in a timely manner. Skills & Experience Proven work experience entering , maintaining , and processing accurate data within a business IT application is required. Demonstrated expertise in preparing high-volume data extracts. Experience using HR software , such as Microsoft Dynamics 365 HR Solution, is preferred . Proficient using Microsoft Office . Proven experience collaborating with stakeholders and clients located in North America is required. Proficient in conducting and evaluating background checks Experience prioritizing high volume workload. Strong email and in-person communication skills . Able to handle sensitive and confidential information carefully, with discretion. Able to work proactively, both collaboratively and independently . Demonstrates high caliber time-management and organizational skills. T akes ownership of assigned tasks and sees them through to completion. A college degree is preferre d. Life at RWS At RWS, we’re here for one purpose: unlocking global understanding. As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone. We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors. If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. RWS Values Get the 3Ps right – Partner , Pioneer , Progress – and we´ll Deliver together as One RWS . For further information, please visit: RWS RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void. Show more Show less
Mumbai Metropolitan Region
Not disclosed
On-site
Full Time
Under the direct supervision of a Program Manager (including Associate or Senior level) the Associate Project Manager is a key member of a project team, working closely with the other project team members, Language Delivery (LxD) teams, Technical Services, and Quality Assurance. The Associate Project Manager is responsible for successful execution of standard quotes and projects while simultaneously managing the work of one or more client accounts to ensure client satisfaction, establish consistent high-quality on-time deliverables as well as assisting in identifying and growing the account’s potential based on predefined objectives. As assigned by the supervisor, the role will be to communicate with clients on day-to-day items such as clarification of work to be performed, update project status, and provide timelines for delivery. The Associate Project Manager will actively participate in meetings to discuss open and emerging business issues for assigned accounts and make recommendations for improvements. They may coordinate with the Project Manager/Senior Project Manager to assist junior level team members with the completion of special projects. Key Responsibilities Job Overview Managing large and/or complex projects with protracted turnaround times Managing multilingual projects or complex localization projects. Coordinating multiple resources (internal and external) preferred -English language client interaction preferred. Main point of contact with client preferred Skills & Experience Experience managing client projects or requests is required English languages skills must be demonstrated in relevant educational or work experience. Ability to manage urgent deadlines and prioritize tasks accordingly Trados/CAT tool experience desirable Much of our work is performed within Microsoft suite and working knowledge of all associated tools is required to perform daily functions LV work is managed in a proprietary CRM; experience with any CRM software is desirable Life at RWS At RWS, we’re here for one purpose: unlocking global understanding. As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone. We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors. Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey. If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. RWS Values Get the 3Ps right – Partner , Pioneer , Progress – and we´ll Deliver together as One RWS . For further information, please visit: RWS RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void. Show more Show less
Mumbai Metropolitan Region
Not disclosed
On-site
Full Time
To manage all assigned projects in the most efficient manner possible in order to ensure client retention, satisfaction and ultimately repeat revenue growth. Through effective written and verbal communication ensure that project teams are clear to the scope, complexity and expectations of clients for all projects and that the clients are kept fully informed as to the progress, position and financial status of their projects. To manage and motivate the extended project team ensuring actions are clearly delegated and that resource/quality issues are escalated in a timely fashion to the departmental managers and Program Manager About t He Strategic Content Solutions (SCS) The Strategic Content Solutions, part of RWS’s Language Services division, works closely with major accounts and clients of all sizes who are going global with specialized localization services. These services cover the entire localization spectrum, from translating content, media, and audio to creating engaging eLearning programs and transcribing highly impactful marketing campaigns. The SCS works closely with RWS’s Language eXperience Delivery (LXD) platform, which includes 2,000 in-house linguists, and a network of more than 29,000 translators, who use RWS’s proprietary machine translation, AI, and translation productivity tools, to deliver a 24/7 service to clients. Key Responsibilities Job Overview Delivery of projects to client’s expectations achieving targeted levels of profitability Compilation of estimates and proposals for approval, including notes section Adhering to the LQI sales process Production of project schedules using Microsoft Project and updating and maintenance where required. Close financial monitoring and control of projects through budgets, invoicing and change orders Project planning and implementing best methodology and process. Effective verbal/written communications with clients, Network Offices and internal team members Adhering to SDL project process including the use of Empower, Handover forms, Status reports and MDS forms Hosting and leading conference calls with clients and team members Risk assessment and strategic planning of activities to minimise potential issues Accurate filing and archiving of all project related materials Monitoring and mentoring of any assigned Project Co-ordinators/Associates Analysis of files using translation memory tools Identification of project/process improvement opportunities and escalating to Program Manager Holding regular project meetings, documenting these and distributing minutes/actions to the team. Maintenance and updating of invoicing tables and ensuring timely and final invoicing Development and preparation of process documents where required. Skills & Experience Account growth Profitability of projects as identified by budgets Client satisfaction levels assessed by feedback Numbers and levels of quality issues Effectiveness in advancing technology solutions Life at RWS At RWS, we’re here for one purpose: unlocking global understanding. As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone. We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors. Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey. If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. RWS Values Get the 3Ps right – Partner , Pioneer , Progress – and we´ll Deliver together as One RWS . For further information, please visit: RWS RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void. Show more Show less
Bengaluru
INR 4.5 - 6.0 Lacs P.A.
Hybrid
Full Time
Job Purpose The Junior General Ledger (GL) Accountant will be assisting the GL accounting team with day-to-day accounting activities. This will include posting and processing journal entries, maintaining accounts, and supporting preparation of financial statements and annual audit for period end closes. You are expected to have basic knowledge of accounting principles and internal financial controls to complete these activities. You will report directly to the GL Team Lead and work closely with GL accounting team to ensure accurate and timely delivery of GL accounting activities. Key Responsibilities Support GL accounting activities Assist with posting and processing journal entries to ensure all financial transactions are recorded Assist with account reconciliations Assist in preparing financial statements for reporting purposes Assist in period-end close activities in a timely and accurate manner in line with fiscal close calendar Raise any issues or queries requiring judgement and expertise with other GL accounting team members Support GL accounting team on any other ad hoc requests Ensure GL accounting team compliance Perform prescribed GL accounting activities within accounting principles and regulatory requirements and ensure all transactions adhere to them Ensure period end close activities are compliant with the fiscal close calendar, ensuring adequate time for collaboration with various teams impacted Ensuring all R2R controls are adhered to and documented appropriately Apply knowledge to accurately record all financial transactions and maintain supporting documentation Collaborate with others Establish relationships and credibility with GL accounting team as well as cross-functional teams Collaborate with other SSC process delivery teams to exchange information, as required, and support process improvement where dependencies may exist Skills & Experience Strong English language skills Working MS Excel skills with a proven aptitude to interpret financial data Basic understanding and enforcement of finance business processes, accounting policies, and statutory accounting principles to ensure compliant SSC operations Basic knowledge of core finance systems, ERP and related specialty functional systems, frameworks, and functionality Basic understanding of accounting principles, procedures, and methods e.g., accrual, obligation, and cost methods Ability to complete accounting tasks/procedures at a basic level with limited supervision Ability to work in a fast-moving environment with a proactive approach, accustomed to working towards tight deadlines whilst maintaining quality of work At RWS, were here for one purpose: unlocking global understanding. As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone. We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors. Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey. If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. RWS Values Get the 3Ps right – Partner, Pioneer, Progress – and well Deliver together as One RWS . For further information, please visit: RWS RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.
Bengaluru
INR 6.0 - 10.0 Lacs P.A.
Work from Office
Full Time
Shift Timings : There will be a rotational shift timing as mentioned below - NASA - 8 :30 PM to 5 :30 PM (IST) APAC - 9 to 6 PM (IST) EMEA - 11 AM - 8 PM (IST) Split shifts - 4 PM to 1 AM and 2 PM to 11 PM (IST) Key Responsibilities Taking inbound emails/calls/tickets from users with technical IT issues (software & hardware) with the view to resolving by providing a high level of customer service. Responsible and accountable for the tracking of incidents, change management and requests from initial identification through to resolution, ensuring that appropriate. categories for logging and escalating incidents and requests are used. Interact with users to resolve IT-related issues and provide IT Support in a timely manner in line with company SLAs. Provide end-user IT support for internal RWS employees, ensuring that the end-to-end customer experience is positive, consistent and high quality. Manage Service Desk (IVANTI) tickets to ensure all cases are dealt with on time; end user support may be provided face to face, via phone, email, TeamViewer or MS TEAMS. Performing basic and intermediate level technical troubleshooting for issues/problems as per the scope defined. Asking the customers targeted questions to quickly understand the root of the problem and escalating promptly if required. Keeping track of the issues through to resolution (if the issue can be resolved within the scope of the 2nd Level), within agreed time limits. Escalate complex incidents to appropriate upper-line support members in line with company processes to ensure customer demands are met. Provide support for Windows operating system and software installations and upgrades using SCCM. Troubleshoot environments including VMware vCenter, Windows Server, EMC SAN storage and backup technologies. Responsible for planning and organizing daily workload. This includes prioritizing service calls and adjusting work plans to support high-priority calls to meet operational requirements. The types of support provided will include the use of remote-control software and email or phone call or chat support to RWSs Global user base. Responsible for the management of all issues assigned to them through the Service Desk incident management system. Ensuring that the status and history of issues are monitored, updated and closed on completion. Responsible for ensuring that all policies and procedures are followed and propose changes to support processes to improve the quality of service. Following security processes in line with company processes and regulations. Follow procedures, maintain documentation and standards and collate and submit asset information as required. Gathering and documenting as much information as possible for the escalation teams to perform an advanced investigation on the issue. Collaborate with other teams like Business Applications, etc., when the resolution of the reported IT issues is dependent on the change or fix which is to be implemented on the application side. As part of continued development, the role will require ad-hoc project work to be carried out. Skills & Experience 4 6 years’ experience within an IT support environment. Windows Server 2012/2016/2019/2022. Microsoft Office, Active directory and O365. Windows Desktop 10/11. Microsoft Exchange. Basic Networking protocols TCP/IP. Antivirus technologies. Internet technologies (WWW \ FTP \ EMAIL \ TCP\IP \ VPN). Expertise across multiple ITSM tool sets. Proven expertise in reducing call volumes through trending and service improvement. Previous experience working within a customer-focused environment is essential. Strong fault-finding skills, combined with the ability to guide people remotely through IT systems to gather pertinent information. Good verbal and written communication skills (English). Excellent email/telephone manner and good interpersonal skills. PC literate with working knowledge of using Email and Microsoft packages. Willingness to work in shift-based schedule.
Bengaluru
INR 8.0 - 10.0 Lacs P.A.
Work from Office
Full Time
Job Purpose - This role offers individuals with foundational skills the opportunity to expand their knowledge in core IT administration, end-user computing, networking, and business-critical application support. RWS is focused on building a first-class internal IT operation that provides tools, procedures, methods, support, and infrastructure for a rapidly expanding global organization. This position requires working in shift-based schedules, providing support 24x5 with occasional evening and weekend work, with a planned expansion to 24x7 operations. The ideal candidate is highly motivated, customer-focused, and committed to service delivery excellence. Key Responsibilities - Respond to inbound emails, calls, and tickets from users experiencing technical IT issues (software and hardware), aiming to resolve them with a high level of customer service. Responsible for tracking incidents, managing change requests, and handling service requests from initial identification through to resolution, ensuring appropriate logging and escalation categories are used. Interact with users to resolve IT-related concerns, providing timely IT support in line with company SLAs. Deliver end-user IT support for internal RWS employees, ensuring a positive, consistent, and high-quality customer experience. Manage Service Desk (IVANTI) tickets to ensure timely resolution; end-user support may be provided through face-to-face interactions, phone, email, TeamViewer, or MS Teams. Perform basic and intermediate-level technical troubleshooting within defined scope. Ask targeted questions to users to quickly diagnose issues and escalate promptly if necessary. Monitor and track issues through to resolution (if within the scope of second-level support) within agreed time limits. Escalate complex incidents to appropriate higher-tier support in line with company processes to ensure customer needs are met. Support Windows operating system, software installations, and upgrades using SCCM. Troubleshoot environments including VMware vCenter, Windows Server, EMC SAN storage, and backup technologies. Plan and organize daily workload, prioritizing service calls and adjusting tasks to support high-priority operational requirements. Provide technical support using remote-control software, email, phone, or chat to RWSs global user base. Manage assigned issues through the Service Desk incident management system. Ensure the status and history of issues are accurately monitored, updated, and closed upon resolution. Adhere to policies and procedures, suggesting improvements to support processes for better service quality. Follow security processes in line with company policies and regulations. Maintain documentation, procedures, and standards, and submit asset information as required. Gather and document comprehensive information for escalation teams to conduct advanced investigations. Collaborate with teams such as Business Applications when resolution depends on application-side changes or fixes. Participate in ongoing development by engaging in ad-hoc project work as required. Skills & Experience - 4 – 6 years in an IT support environment. Windows Server (2012/2016/2019/2022). Microsoft Office, Active Directory, and Office 365. Windows Desktop (10/11) Microsoft Exchange Basic networking protocols (TCP/IP). Antivirus technologies. Internet technologies (WWW, FTP, Email, TCP/IP, VPN). Expertise across multiple ITSM toolsets. Proven ability to reduce call volumes through trend analysis and service improvements. Experience working in customer-focused environments. Strong troubleshooting and fault-finding skills. Ability to remotely guide users through IT systems to gather relevant information. Strong verbal and written communication skills (English). Professional and approachable email/telephone manner with excellent interpersonal skills. Proficiency in using email and Microsoft applications. Willingness to work in a shift-based schedule. Shift Timings - There will be a rotational shift timing as mentioned below - NASA - 8 :30 PM to 5 :30 PM (IST) APAC - 9 to 6 PM (IST) EMEA - 11 AM - 8 PM (IST) Split shifts - 4 PM to 1 AM and 2 PM to 11 PM (IST)
Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru
INR 5.0 - 6.0 Lacs P.A.
Work from Office
Full Time
Performs a variety of administrative and coordination functions to support the Translation and Resourcing teams to deliver high quality results and on time delivery of translation projects. Applies working knowledge of the translation function and coordination skills to ensure effective resourcing and delivery of translation projects. This is a great opportunity for recent translation graduates or workers with administrative or project management experience but no translation degree to start in an entry-level role in the Localization Industry in an administrative role. Job Overview Key Responsibilities Operational Excellence Contacts freelance translators using the vendor database to staff translation projects. Communicates with manager and/or team on status of requests in a timely fashion. Ensures a high level of accuracy in the vendor database by ensuring Supply Chain update essential information (e.g., booking information, availability, contact info, skills, rates/discounts, performance history.) Supports project activities such as file analysis and preparation, sending prepared information to freelance translators. Delivers Quality, Value, and Results Ensures qualified resources are identified by clarifying requirements for resources up front (e.g., specific skills, profile, availability). Monitors schedules of freelancers and alerts manager/team of potential resourcing conflicts (e.g., holidays, vacations.) Highlights new resources and performance histories/skills to team in order to identify the best resource for the project. Functional Excellence Actively learns about processes, policies and tools (e.g., vendor database) in order to perform his/her work efficiently and effectively. Learns strategies to identify the best resources for projects (e.g., understanding skills, search/selection techniques, resource planning.) Relationship Building Builds strong relationships with team members by demonstrating strong communication skills (e.g., clarifying requirements, providing timely updates). Works collaboratively with the Supply Chain team to ensure updates to the database. Demonstrates a high degree of professionalism when working with external vendors and freelancers. Skills & Experience Full Professional Proficiency in English (mandatory) Degree in Translation, Languages, Administration and similar or experience in Project Management or Administrative Assistance Strong organizational skills and attention to detail Ability to work under pressure to meet deadlines
Mumbai Metropolitan Region
Not disclosed
On-site
Full Time
A detailed paragraph to explain the role and selling points of the project/team/role. What will entice a candidate to continue reading? Job Overview Job Summary: As a Senior Associate Tester at RWS, you will be a key contributor to our quality assurance efforts, leveraging your experience to ensure the delivery of high-quality software and applications. You will be responsible for leading testing activities, mentoring junior team members, and driving improvements in our testing processes. You will work closely with development, product, and other stakeholders to ensure our products meet the highest standards of functionality, reliability, and performance. Responsibilities: Lead the planning, design, and execution of comprehensive test strategies and test plans for complex projects. Identify, document, track, and thoroughly analyze software defects, working closely with development teams to ensure timely resolution. Perform advanced testing types, including performance, security, automation, and data validation testing, as needed. Collaborate closely with product owners and business analysts to understand requirements and translate them into effective test scenarios. Mentor and provide guidance to Associate Testers and other junior team members, fostering their technical growth. Contribute to the development and implementation of test automation frameworks and scripts. Design and maintain test data and test environments to support various testing needs. Analyze test results, identify trends, and provide insightful reports to stakeholders on the quality of the software. Drive the adoption of best practices and continuous improvement within the QA team and testing processes. Participate in risk assessment and mitigation activities related to software quality. Effectively communicate testing progress, issues, and risks to project stakeholders. Stay abreast of industry best practices, emerging testing tools, and technologies. Qualifications: Bachelor’s degree in computer science, Engineering, or a related field (or equivalent practical experience). Minimum of [1-3] years of proven experience in software testing. Strong understanding of various software testing methodologies (Agile, Waterfall, etc.) and their application. Excellent analytical, problem-solving, and debugging skills with a strong attention to detail. Proficiency in using bug tracking systems (e.g., Jira, Bugzilla) and test management tools (e.g., TestRail, Zephyr). Solid understanding of software development lifecycles and quality assurance principles. Excellent written and verbal communication and interpersonal skills, with the ability to collaborate effectively across teams. Demonstrated ability to lead testing efforts for medium to large-scale projects. Globalization experience is a plus. Good to have Automation testing knowledge. Life at RWS At RWS, we’re here for one purpose: unlocking global understanding. As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone. We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors. Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey. If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. RWS Values Get the 3Ps right – Partner , Pioneer , Progress – and we´ll Deliver together as One RWS . For further information, please visit: RWS RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void. Show more Show less
Mumbai Metropolitan Region
Not disclosed
On-site
Full Time
To manage all assigned projects in the most efficient manner possible in order to ensure client retention, satisfaction and ultimately repeat revenue growth. Through effective written and verbal communication ensure that project teams are clear to the scope, complexity and expectations of clients for all projects and that the clients are kept fully informed as to the progress, position and financial status of their projects. To manage and motivate the extended project team ensuring actions are clearly delegated and that resource/quality issues are escalated in a timely fashion to the departmental managers and Program Manager. About t He Strategic Content Solutions (SCS) The Strategic Content Solutions, part of RWS’s Language Services division, works closely with major accounts and clients of all sizes who are going global with specialized localization services. These services cover the entire localization spectrum, from translating content, media, and audio to creating engaging eLearning programs and transcribing highly impactful marketing campaigns. The SCS works closely with RWS’s Language experience Delivery (LXD) platform, which includes 2,000 in-house linguists, and a network of more than 29,000 translators, who use RWS’s proprietary machine translation, AI, and translation productivity tools, to deliver a 24/7 service to clients. Key Responsibilities Job Overview Delivery of projects to client’s expectations achieving targeted levels of profitability. Compilation of estimates and proposals for approval, including notes section. Adhering to the LQI sales process Production of project schedules using Microsoft Project and updating and maintenance where required. Close financial monitoring and control of projects through budgets, invoicing and change orders. Project planning and implementing best methodology and process. Effective verbal/written communications with clients, Network Offices and internal team members. Adhering to SDL project process including the use of Empower, Handover forms, Status reports and MDS forms. Hosting and leading conference calls with clients and team members. Risk assessment and strategic planning of activities to minimize potential issues. Accurate filing and archiving of all project related materials. Monitoring and mentoring of any assigned Project Co-ordinators/Associates Analysis of files using translation memory tools Identification of project/process improvement opportunities and escalating to Program Manager. Holding regular project meetings, documenting these and distributing minutes/actions to the team. Maintenance and updating of invoicing tables and ensuring timely and final invoicing. Development and preparation of process documents where required. Skills & Experience Account growth Profitability of projects as identified by budgets Client satisfaction levels assessed by feedback Numbers and levels of quality issues Effectiveness in advancing technology solutions Life at RWS At RWS, we’re here for one purpose: unlocking global understanding. As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone. We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors. Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey. If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. RWS Values Get the 3Ps right – Partner , Pioneer , Progress – and we´ll Deliver together as One RWS . For further information, please visit: RWS RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void. Show more Show less
Bengaluru
INR 10.0 - 15.0 Lacs P.A.
Work from Office
Full Time
The General Ledger (GL) Team Lead will be responsible for coordinating and managing the day-to-day operations and activities of the GL accounting team. This includes managing a team who execute GL accounting activities for multiple entities, delivering services in EMEA and NASA. You should be able to work and understand Record-to-Report (R2R) ERP systems. In this role you will report to the Global R2R Delivery Lead and ensure accurate and timely delivery of GL accounting activities. You will support the GL accounting team, share feedback on and develop team s performance, provide guidance and expertise on GL accounting escalations and make decisions on behalf of the GL accounting team where required. About RWS Finance In joining RWS s Finance team you will be a critical part of supporting a listed world-leading provider of technology-enabled language, content, and intellectual property services. RWS has growing revenues of over 750m through a combination of value accretive acquisitions and organic growth. Group finance, led by our Group CFO; Candy Davies, includes diverse teams across the globe operating in functions including business partnering, operational finance, specialist, and group functions. We cover a footprint of over 100 legal entities in 43 different countries worldwide. It s a very exciting time to join RWS Finance for an individual who enjoys change and making an impact! As part of the overall RWS business strategy we are making a significant investment in upgrading our financial systems and processes to deliver enhanced reporting and control, more efficient processing enabling great value through enhanced business partnering and decision support. Job Overview Key Responsibilities Review and provide input to GL accounting team activities Provide input and guidance for exception-based journal entries and GL postings. Provide approval of manual adjustments required for each period. Approve balance sheet and bank reconciliations. Receive and manage escalations or issues in relation to accounts. Manage region-specific reporting or other ad hoc requests. Supervise GL accounting functional team across multiple levels Establish strong working relationships with direct reports to ensure satisfaction and talent retention. Mentor and guide direct reports, sharing expertise and knowledge to support growth and development. Conduct and prepare performance reviews of direct reports in a timely manner and identify areas of development. Ensure GL accounting team are meeting performance targets and investigate when not achieved Ensure direct reports maintain Key Performance Indicator (KPI) results within management expectations where necessary. Foster adoption of the company culture and values and mindset shift to one SSC team Monitor GL accounting team s required training to ensure adherence to company compliance policies and procedures. Direct GL period close and consolidation Ensure period end closes are completed in a timely and accurate manner in line with the agreed period end timeline. Review and provide additional guidance on consolidation where required. Resolve period close issues or queries that requires judgement and expertise. Review financial and regulatory reporting and audit materials. Support continuous improvement of the R2R processes in the SSC Work with the Global R2R Delivery Lead to action and execute R2R process strategy. Raise feedback for potential opportunities to optimise and standardise methods and processes. Ensure in-scope GL accounting processes are documented and stored on the assigned shared location. Monitor and report on key performance indicators (KPIs) for measuring performance of GL processes against agreed SLAs. Ensure GL accounting team compliance Ensure policies and procedures are followed by GL accounting team performing tasks during and outside period end close. Ensuring all R2R controls are adhered to and documented appropriately. Support implementation of risk management process and associated controls in line with company policies. Respond to requests from regulatory authorities and auditors. Collaborate with other teams Liaise with stakeholders across the business to ensure requirements are met, for example, to oversee that requests from Business Partners are actioned by the GL accounting team in a timely and accurate manner. Collaborate with Master Data team for required data points, best practices and standards and data issues. Collaborate with other SSC process delivery teams to exchange information, as required, and support process improvement where dependencies may exist. Skills Experience 5+ years management service delivery experience in R2R GL accounting SSC operations, with a track record of managing teams. 5+ years of people management experience with the ability to effectively direct and prioritise work of others Strong English language skills. Qualified accountant (AAT/CIMA/ACCA/ACA or global equivalent) or qualified by experience. Advanced MS Excel skills with a proven aptitude to interpret financial data. Working knowledge of core finance systems, ERP and related specialty functional systems, frameworks, and functionality. Deep understanding and enforcement of finance business processes, accounting policies, and statutory accounting principles to ensure compliant SSC operations. Appropriately applies concepts, methods, and terminology associated with generally accepted accounting practices/operations to new or ambiguous situations. Experience performing and/or leading teams performing GL accounting tasks/procedures at a moderately difficult to considerably difficult level. Examines issues and makes informed recommendations related to closing cycles. Demonstrate logical thought process to simplify complex issues and technical concepts, and to facilitate issue resolution. Ability to interact with company stakeholders to ensure a high quality of service, while balancing expectations and realizations. Ability to work in a fast-moving environment with a proactive approach, accustomed to working towards tight deadlines whilst maintaining quality of work. Beneficial to have: Experience with MS Dynamics. Conversant in other languages besides English. Bachelor s degree in Finance, Accounting, Economics, or other business-related discipline. Life at RWS RWS is a content solutions company, powered by technology and human expertise. We grow the value of ideas, data and content by making sure organizations are understood. Everywhere. Our proprietary technology, 45+ AI patents and human experts help organizations bring ideas to market faster, build deeper relationships across borders and cultures, and enter new markets with confidence growing their business and connecting them to a world of opportunities. It s why over 80 of the world s top 100 brands trust RWS to drive innovation, inform decisions and shape brand experiences. With 60+ global locations, across five continents, our teams work with businesses across almost all industries. Innovating since 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L). RWS Values We Partner, We Pioneer, We Progress and we ll Deliver together. For further information, please visit: RWS RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms Conditions associated with the use of such resume will be considered null and void.
Mumbai Metropolitan Region
Not disclosed
Remote
Full Time
The Business Development Manager (BDM) is responsible for driving revenue growth by acquiring new clients and expanding large, complex accounts. The primary responsibility of the BDM is to develop customized solutions for identified leads and convert business opportunities into client acquisitions. This role involves managing all stages of the business development process. Additionally, the Senior BDM maintains relationships with existing clients, particularly those with large and complex needs. The client portfolio managed by the BDM typically generates approximately $2 million in revenue. Job Overview About RWS Technology Services – India RWS Technology Services provide end-to-end business technology solutions. Our team of experts provides a wide portfolio of services around digital technologies and technology operations to help organizations stay ahead of the curve, lower their total cost of ownership, and improve efficiencies. How we help - RWS Technology Services offer state-of-the-art technology solutions across the product lifecycle management process – all the way from consulting, concept, design, development to maintenance and optimization. We specialize in helping companies excel in the global, fast-paced technology landscape by supporting them in every aspect of customer interaction: Globalization, Digitization, Customer Experiences Management, Business Processes Automation, and Technology Infrastructure Modernization. Why choose RWS? - Innovative: RWS understands the needs of our customers to use the best talent, latest technologies, and solutions to help create connected customer experiences. We help our clients differentiate themselves by making their product engineering capabilities more data driven, powered by AI, and supported by cloud services and intelligent edge devices. Tailored: RWS Technology Services has been delivering technology services and solutions to start-ups, mid-sized and Fortune 500 corporations for over 20 years now. Our technology experience across all key industries ensures tailored applications development to meet the unique business needs of our clients. Our group is led by dedicated on-shore and off-shore project management teams of highly experienced professionals specializing in both agile and waterfall methodologies. We understand complex technology deployments and have a proven record to manage business critical, time-sensitive, and highly secure deployments that scale with your business growth. Key Responsibilities Develop and execute a comprehensive channel strategy and multipoint lead generation approach. Build and maintain a healthy pipeline of potential clients, accurately forecasting business opportunities and deal closures. Represent the organization at industry events, business meetings, and trade shows to enhance visibility and network with potential clients. Identify and pursue new business opportunities while expanding relationships within existing accounts. Ensure all contact and opportunity data is maintained accurately and updated promptly in the CRM system. Lead the full business development cycle: prospecting, qualifying, proposing, negotiating, and closing mid-to-large scale deals. Establish and nurture strong, long-term relationships with prospects and clients to encourage repeat business. Align customer expectations with service capabilities and delivery timelines. Collaborate with onsite and offshore teams to develop proposals, secure business, and manage post-contract activities. Consistently achieve regional targets for bookings, billings, and profitability. Skills & Experience MUST have at least 5 years of successful experience selling IT Services in the MEA/APAC Market with a proven track record and excellent sales and account management credentials. Candidate should have IT Services selling and new account generation experience in Digital and Cloud Solutions across different technology platforms. An in-depth knowledge of the dynamics of the IT services industry. Strong hunter profile with a proven track record of success in selling tech services. Extensive experience of direct selling of IT solution services. Successfully pursued business that supports the core services as Digital Transformation Services across different technology platforms. Established network of business contacts in Tech Services/Solutions. Knowledge/experience with cloud-based applications. Experience in selling AI/ML/Data Science related services/solutions. Experience in selling Technology Solutions to enterprise clients in Digital Solutions/Transformation, Cloud Engineering, Systems Integration, Full-stack Applications Development, DevOps Automation, QA, Onsite/Offshore IT Service Delivery, IT Outsourcing and Remote IT Services. Previously attained a minimum of $1m in new business quota each year. Experience with Managed Services offerings. Ability to persuade, handle objections, and close large-scale deals efficiently. Relevant C-level contacts in the MEA/APAC market. Must be both dynamic and proactive in sales approach and be extremely solution-oriented. Excellent communication skills. Life at RWS RWS is a content solutions company, powered by technology and human expertise. We grow the value of ideas, data and content by making sure organizations are understood. Everywhere. Our proprietary technology, 45+ AI patents and human experts help organizations bring ideas to market faster, build deeper relationships across borders and cultures, and enter new markets with confidence – growing their business and connecting them to a world of opportunities. It’s why over 80 of the world’s top 100 brands trust RWS to drive innovation, inform decisions and shape brand experiences. With 60+ global locations, across five continents, our teams work with businesses across almost all industries. Innovating since 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L). RWS Values We Partner, We Pioneer, We Progress – and we´ll Deliver together. For further information, please visit: RWS RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics Recruitment Agencies : RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void. Show more Show less
Bengaluru
INR 5.0 - 7.0 Lacs P.A.
Work from Office
Full Time
The Data Analyst will support data-driven decision-making within the HAI program. The primary focus will be to develop and optimize reporting capabilities, dashboards and analytics to enhance customer insights, drive product strategy, support sales enablement and marketing effectiveness. About HA HAI is RWSs AI-powered self-service translation platform that combines human expertise with cutting-edge technology to deliver fast, accurate, and culturally relevant translations for various content types. As the first digital product for RWS, HAI streamlines the translation experience for small and medium businesses by simplifying project management, offering real-time cost visibility, and ensuring high-quality translations, all in one place. For further information, please visit: RWS HAI Job Overview Key Responsibilities Develop Sisense Report for Certified HAI (HSBC) to provide key business insights and form part of the QBR Support with business reporting on the Evolve roll-out (LXD) Implement automated email triggers with reporting capabilities to track engagement and effectiveness. Generate and maintain HAI reports in Salesforce for sales and customer service teams. Create a HAI customer report in Salesforce for sales enablement and customer insights. Develop and optimize the Marketing dashboard to track campaign performance. Build a PJM management dashboard for project performance monitoring. Provide ongoing support for data-driven decision-making through continuous insights. Automate customer surveys to streamline feedback collection. Implement a customer feedback review system within dashboards to assess quotes and service quality. Monitor conversion rates to improve lead generation and sales performance. Generate customer heatmaps to analyze engagement and behavior trends. Skills Experience Proficiency in developing reports and dashboards using tools like Sisense and Salesforce, with a strong ability to deliver business insights that support quarterly business reviews (QBRs) and strategic initiatives. Experience in creating, managing, and optimizing reports and dashboards within Salesforce, specifically tailored for sales enablement, customer service, and performance monitoring. Ability to design and maintain marketing dashboards to effectively track and analyze campaign performance metrics. Skilled in building project management dashboards (e.g., PJM) to support performance analysis and reporting for project teams. Experience in implementing automated workflows, such as email triggers with embedded reporting, to track user engagement and process efficiency. Ability to automate surveys and develop customer feedback dashboards to assess service quality and support data-driven improvement. Proven capability in delivering continuous insights and analytical support for strategic decision-making across multiple business units. Competence in monitoring and analyzing conversion rates, customer behavior trends, and engagement heatmaps to inform sales and marketing strategies. Life at RWS At RWS, we re here for one purpose: unlocking global understanding. As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone. We work with over 80% of the world s top 100 brands, more than three-quarters of Fortune s 20 Most Admired Companies and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors. Over the past 20 years we ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey. If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. RWS Values Get the 3Ps right Partner , Pioneer , Progress and we ll Deliver together as One RWS . For further information, please visit: RWS RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms Conditions associated with the use of such resume will be considered null and void.
Navi Mumbai, Maharashtra, India
Not disclosed
On-site
Full Time
Job Purpose The People Services Data Administrator collaborates with in-country People Services managers across multiple RWS sites globally, ensuring efficient HR data management and compliance. This role is responsible for executing and refining administrative processes within the company’s HR system, maintaining data integrity, consistency, and alignment with global and local standards. About RWS HR Our business is nothing without our people. As part of our global Human Resources team, you will be supporting over 8,000 people, across 100 legal entities in 43 different countries. We have a vibrant and nurturing culture where everyone can learn, grow, and thrive. We also love ideas and exploring new ways of doing things, united by our love of language. Job Overview Key Responsibilities Manages and enhances end-to-end People Services operations in accordance with global processes, with consideration for local variations, ensuring data accuracy, professionalism, and efficiency. Maintains and updates HR systems, ensuring timely and precise data input while supporting process improvements. Conducts audits to uphold data integrity, proactively addressing discrepancies and implementing necessary remediation actions. Creates and organizes personnel documentation, ensuring compliance with data protection policies and evolving regulatory requirements. Delivers on Service Level Agreements (SLAs) and aligns policies with best practices to support a positive employee experience. Collaborates with HR team members to maintain consistency across HR policies, practices, and workflows. Partners with stakeholders to enhance HR services, fostering innovation and efficiency in operational processes. Prepares data extracts and supports payroll functions, facilitating timely and accurate processing. Proactively assists People Services team, addressing emerging needs and operational demands. Works closely with the People Services Country Manager to resolve challenges and align solutions with strategic HR objectives. Skills & Experience Relevant experience in entering, maintaining, and processing accurate data within business IT applications. Expertise in preparing and managing high-volume data extracts. Experience using HR software, including Microsoft Dynamics 365 HR Solution (preferred). Proficiency in Microsoft Office and other productivity tools. Experience collaborating with stakeholders across diverse regions, including North America. Skilled in conducting and evaluating background checks with accuracy and discretion. Ability to prioritize and manage high-volume workloads efficiently. Strong written and verbal communication skills, ensuring professionalism across all interactions. Ability to handle sensitive and confidential information responsibly. Proactive and adaptable, thriving in both independent and collaborative work environments. Effective time-management and organizational skills, ensuring efficiency in task execution. Ownership and accountability, consistently seeing tasks through to completion. A college degree or equivalent professional experience is beneficial. Life at RWS At RWS, we’re here for one purpose: unlocking global understanding. As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone. We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors. If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. Show more Show less
India
Not disclosed
On-site
Full Time
Job Description: Good skills in Adobe InDesign, Illustrator, Photoshop, Ms-Word and PowerPoint. Experience in Localization industry/projects is a must. (This means candidates should have worked on different languages in InDesign, MS Word, OCR Tasks, and performing QA). Working knowledge of Acrobat Professional, InDesign, Photoshop, Illustrator is preferred. Ability to meet fast turnaround deadlines. Good in Written and Verbal Communication. Having good IQ level and can take self-decisions during critical situations. Comfortable to work in night shift. Candidates Experience: Candidates should understand Windows/MAC environment, knowledge of email, MS - Office and the Internet. Good understanding of financial project and formatting knowledge of financial tables. Experience of using Citrix, VPN, and any other application knowledge. Working experience in Localization DTP, Formatting text, OCR Tasks, and quality checks. Shift Timings- 8:30 PM IST - 5:30 AM IST Required Experience: 2-5 Years Salary Range: 4LPA-6LPA Show more Show less
Bengaluru
INR 4.0 - 5.0 Lacs P.A.
Work from Office
Full Time
Key Responsibilities - Taking inbound emails/calls/tickets from users with technical IT issues (software & hardware) with the view to resolve at first contact by providing a high level of customer service. Responsible and accountable for the tracking of incidents and requests from initial identification through to resolution, ensuring that appropriate categories for logging and escalating incidents and requests are used. Interact with users to resolve IT related issues and provide IT Support in a timely manner in line with company SLA s. Provide end-user IT support for internal RWS employees, ensuring that the end-to end customer experience is positive, consistent, and high quality. Manage Service Centre tickets to ensure all cases are dealt with on time; end user support may be provided face to face, via phone, email, or MS TEAMS. Performing basic and intermediate level technical troubleshooting for issues/problems as per the scope defined. Asking the customers targeted questions to quickly understand the root of the problem and escalating promptly if required. Keeping track of the issues through to resolution (if the issue can be resolved within the scope of the 1st Level), within agreed time limits. Escalate complex incidents to appropriate 2nd line or 3rd line support members in line with company processes to ensure customer demands are met. Provide support for Windows operating system and software installations and upgrades using SCCM. Troubleshoot environments including VMware vCenter, Windows Server, EMC SAN storage and backup technologies. Responsible for planning and organizing daily workload. This includes prioritizing service calls and adjusting work plans to support high priority calls to meet operational requirements. The types of support provided will include the use of remote-control software and email or phone call or chat support to RWS s pan Global user base. Responsible for the management of all issues assigned to them through the Service Centre incident management system. Ensuring that the status and history of issues are monitored, updated and closed on completion. Responsible for ensuring that all policies and procedures are followed and propose changes to support processes to improve the quality of service. Escalate complex incidents to appropriate 2nd line or 3rd line support members in line with company processes to ensure customer demands are met. Following security processes in line with company processes and regulations. Follow procedures, maintain documentation and standards, and collate and submit asset information as required. Gathering and documenting as much information as possible for the escalation teams to perform advanced investigation on the issue. Collaborate with other Global IT teams like Business Applications, etc., when the resolution of the reported IT issues is dependent on the change or fix which is to be implemented on application side. As part of continued development, the role will require ad-hoc project work to be carried out. Skills & Experience - Bachelor s degree in science or computers 2-3 years experience within an IT support environment At least 1year experience of working as Citrix support. The ideal candidate should possess the working knowledge and hands-on experience on the following technical areas: Windows Server 2008/2012/2016 Citrix Microsoft Office, Active directory Microsoft Office 365 Admin experience Windows Desktop 10 Microsoft Exchange Basic Networking protocols TCP/IP Basic understanding of Citrix and remote workspace solutions Antivirus technologies Internet technologies (WWW \ FTP \ EMAIL \ TCP\IP \ VPN Expertise across multiple ITSM toolsets Proven expertise in reducing call volumes through trending and service improvement. Previous experience working within a customer-focused environment is essential. Strong fault-finding skills, combined with the ability to guide people remotely through IT systems to gather pertinent information. Good verbal and written communication skills (English) Excellent email/telephone manner and good interpersonal skills PC literate with working knowledge of using Email and Microsoft packages. Willingness to work in shift-based schedule. Desirable - Foundation Certificate in ITIL Logical and methodical approach to working. Knowledge of Mac OSX Knowledge of ITIL Knowledge of scripting in PowerShell, batch files or VBScripts, Virtualization (Hyper-V, VMware) Personal Aspects - Customer-focused approach to dealing with service and incident requests. Ability to work effectively with various types of end-users. Ability to work under pressure efficiently. Ability to multi-task, prioritize and manage workload. Self-motivated and self-reliant with the ability to work independently. Excellent attention to detail and be pro-active, hardworking, and patient. Ability to excel both independently as well as part of a team. Professional punctual, reliable, trustworthy, inspires confidence. Applicants should have willingness toward self-improvement and continuous learning.
Bengaluru
INR 18.0 - 25.0 Lacs P.A.
Hybrid
Full Time
The General Ledger (GL) Team Lead will be responsible for coordinating and managing the day-to-day operations and activities of the GL accounting team. This includes managing a team who execute GL accounting activities for multiple entities, delivering services in EMEA and NASA. You should be able to work and understand Record-to-Report (R2R) ERP systems. In this role you will report to the Global R2R Delivery Lead and ensure accurate and timely delivery of GL accounting activities. You will support the GL accounting team, share feedback on and develop teams performance, provide guidance and expertise on GL accounting escalations and make decisions on behalf of the GL accounting team where required. About RWS Finance In joining RWSs Finance team you will be a critical part of supporting a listed world-leading provider of technology-enabled language, content, and intellectual property services. RWS has growing revenues of over 750m through a combination of value accretive acquisitions and organic growth. Group finance, led by our Group CFO; Candy Davies, includes diverse teams across the globe operating in functions including business partnering, operational finance, specialist, and group functions. We cover a footprint of over 100 legal entities in 43 different countries worldwide. It’s a very exciting time to join RWS Finance for an individual who enjoys change and making an impact! As part of the overall RWS business strategy we are making a significant investment in upgrading our financial systems and processes to deliver enhanced reporting and control, more efficient processing enabling great value through enhanced business partnering and decision support. Job Overview Key Responsibilities Review and provide input to GL accounting team activities Provide input and guidance for exception-based journal entries and GL postings. Provide approval of manual adjustments required for each period. Approve balance sheet and bank reconciliations. Receive and manage escalations or issues in relation to accounts. Manage region-specific reporting or other ad hoc requests. Supervise GL accounting functional team across multiple levels Establish strong working relationships with direct reports to ensure satisfaction and talent retention. Mentor and guide direct reports, sharing expertise and knowledge to support growth and development. Conduct and prepare performance reviews of direct reports in a timely manner and identify areas of development. Ensure GL accounting team are meeting performance targets and investigate when not achieved Ensure direct reports maintain Key Performance Indicator (KPI) results within management expectations where necessary. Foster adoption of the company culture and values and mindset shift to one SSC team Monitor GL accounting team’s required training to ensure adherence to company compliance policies and procedures. Direct GL period close and consolidation Ensure period end closes are completed in a timely and accurate manner in line with the agreed period end timeline. Review and provide additional guidance on consolidation where required. Resolve period close issues or queries that requires judgement and expertise. Review financial and regulatory reporting and audit materials. Support continuous improvement of the R2R processes in the SSC Work with the Global R2R Delivery Lead to action and execute R2R process strategy. Raise feedback for potential opportunities to optimise and standardise methods and processes. Ensure in-scope GL accounting processes are documented and stored on the assigned shared location. Monitor and report on key performance indicators (KPIs) for measuring performance of GL processes against agreed SLAs. Ensure GL accounting team compliance Ensure policies and procedures are followed by GL accounting team performing tasks during and outside period end close. Ensuring all R2R controls are adhered to and documented appropriately. Support implementation of risk management process and associated controls in line with company policies. Respond to requests from regulatory authorities and auditors. Collaborate with other teams Liaise with stakeholders across the business to ensure requirements are met, for example, to oversee that requests from Business Partners are actioned by the GL accounting team in a timely and accurate manner. Collaborate with Master Data team for required data points, best practices and standards and data issues. Collaborate with other SSC process delivery teams to exchange information, as required, and support process improvement where dependencies may exist. Skills & Experience 5+ years management service delivery experience in R2R GL accounting SSC operations, with a track record of managing teams. 5+ years of people management experience with the ability to effectively direct and prioritise work of others Strong English language skills. Qualified accountant (AAT/CIMA/ACCA/ACA or global equivalent) or qualified by experience. Advanced MS Excel skills with a proven aptitude to interpret financial data. Working knowledge of core finance systems, ERP and related specialty functional systems, frameworks, and functionality. Deep understanding and enforcement of finance business processes, accounting policies, and statutory accounting principles to ensure compliant SSC operations. Appropriately applies concepts, methods, and terminology associated with generally accepted accounting practices/operations to new or ambiguous situations. Experience performing and/or leading teams performing GL accounting tasks/procedures at a moderately difficult to considerably difficult level. Examines issues and makes informed recommendations related to closing cycles. Demonstrate logical thought process to simplify complex issues and technical concepts, and to facilitate issue resolution. Ability to interact with company stakeholders to ensure a high quality of service, while balancing expectations and realizations. Ability to work in a fast-moving environment with a proactive approach, accustomed to working towards tight deadlines whilst maintaining quality of work. Beneficial to have: Experience with MS Dynamics. Conversant in other languages besides English. Bachelor’s degree in Finance, Accounting, Economics, or other business-related discipline. Life at RWS RWS is a content solutions company, powered by technology and human expertise. We grow the value of ideas, data and content by making sure organizations are understood. Everywhere. Our proprietary technology, 45+ AI patents and human experts help organizations bring ideas to market faster, build deeper relationships across borders and cultures, and enter new markets with confidence – growing their business and connecting them to a world of opportunities. It’s why over 80 of the world’s top 100 brands trust RWS to drive innovation, inform decisions and shape brand experiences. With 60+ global locations, across five continents, our teams work with businesses across almost all industries. Innovating since 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L). RWS Values We Partner, We Pioneer, We Progress – and well Deliver together. For further information, please visit: RWS RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void. 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