HR Ops Lead

Bain & Company is a global management consulting firm that helps the world’s most ambitious change makers define the future. Across 65 offices in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.

In 2004, the firm established its presence in the Indian market by opening the Bain Capability Center (BCC) in New Delhi. The BCC is now known as BCN (Bain Capability Network) with its nodes across various geographies. BCN is an integral and largest unit of (ECD) Expert Client Delivery. The BCN comprises of Consulting Services, Knowledge Services and Shared Services.

Responsibilities & Duties:

Reports to Director-HR & Talent and this role entails overseeing the seamless execution of core people processes, including onboarding, background verification, and employee data management, while ensuring compliance through regular audits and support for statutory and financial requirements. The person is responsible for supervising leave and benefits administration, partnering with insurance teams, and maintaining accurate employee records. In addition, the role involves managing the creation of people dashboards and reports on key metrics such as headcount, attrition, and mobility, and using data to inform business decisions. A key focus is on continuously improving operational efficiency by documenting, simplifying, and automating HR processes. The person also plays a critical role in building team capability by training HR operations team members and collaborating cross-functionally to support broader HR and business needs.

HR Operations Leadership

• Design and continuously evolve the HR operations framework in alignment with business strategy and employee experience goals.
• Serve as a center of excellence for operational HR practices and employee lifecycle governance.
• Collaborate cross-functionally with global teams, IT and Finance to ensure a seamless delivery model across systems and jurisdictions.

Data-Driven Decision Support

• Own the end-to-end design and delivery of HR analytics dashboards, tracking key performance indicators (KPIs) across talent acquisition, mobility, attrition, engagement, and workforce trends.
• Generate actionable insights to inform strategic workforce planning, policy decisions, and leadership interventions.

Process Transformation & Innovation

• Lead process reengineering efforts across onboarding, employee records, compliance, and mobility.
• Champion automation initiatives, ensuring systems are leveraged effectively to improve scalability, accuracy, and efficiency.

Governance & Risk Mitigation

• Ensure rigorous compliance with labor laws, audit standards, data privacy regulations, and internal policies.
• Partner with legal and audit teams for timely resolution of risks and continuous improvement in controls.

Mobility, Benefits & Experience

• Oversee Mobility, employee relocations, policy compliance, and stakeholder engagement.
• Oversee benefits operations including insurance programs, vendor coordination, and process integrity.
• Embed a people-first mindset in the execution of HR programs, enhancing the employee journey and brand perception.

Capability Building

• Build HR team capabilities through training, mentoring, and knowledge-sharing on systems, tools, and best practices.

Drive operational readiness for new initiatives and talent programs

Skills and Qualifications:

• 10+ years of relevant experience in HR Operations & Reporting
• Sound understanding of HR function, fundamentals and processes
• Proficient in excel, power point with ability to manage MIS and reporting
• Hand on experience on HR Systems
• Effective verbal and written communication
• Detail orientation, analytical bent of mind, organized, strong team player and customer orientation
• Demonstrate openness and flexibility while executing projects
• Ability to interact with staff (at all levels) in a fast paced environment with great amount of professionalism