Head of Operations

Job Title: Head of Operations

Location:

Institution:

Salary:

Experience Required:

Position Overview:

Head of Operations

Key Responsibilities:

1. School Operations Management

• Oversee the overall functioning of daily school operations and ensure smooth coordination across departments.
• Supervise support functions such as transport, maintenance, housekeeping, dining, safety, and security.
• Ensure that all operational processes align with the school’s standards and policies.
• Support academic and administrative teams with operational needs during school hours and events.

2. Transport Management

• Supervise school transport operations including route planning, vehicle maintenance, driver supervision, and safety compliance.
• Ensure timely renewal of vehicle permits, insurance, and fitness certificates.
• Implement safety protocols for student transport and monitor GPS tracking systems.

3. Facility & Maintenance Management

• Oversee maintenance of all school buildings, classrooms, sports areas, and infrastructure.
• Plan preventive maintenance schedules and manage vendor contracts for repairs and services.
• Ensure the campus is safe, clean, and conducive to a learning environment.

4. Safety & Security

• Implement and monitor campus safety protocols including CCTV, access control, fire safety, and emergency preparedness.
• Liaise with local authorities and ensure compliance with statutory and legal safety requirements.

5. Housekeeping & Dining Services

• Manage housekeeping teams to ensure hygiene and cleanliness across the school premises.
• Coordinate with dining/catering teams to ensure quality, nutrition, and hygiene in food services.
• Regularly inspect cafeteria and kitchen operations for compliance with standards.

6. Accounts & Fee Management

• Coordinate with the accounts department for fee collection, reconciliation, and reporting.
• Assist in monitoring operational budgets, vendor payments, and financial compliance.
• Support the management in cost optimization and efficient resource utilization.

7. Event & Activity Support

• Provide operational and logistical support for school events, annual days, sports meets, examinations, and parent engagement programs.
• Coordinate manpower, venue arrangements, permissions, and vendor support for smooth event execution.

8. Legal & Regulatory Compliance

• Ensure all statutory and regulatory requirements related to school operations are met (Fire NOC, Pollution Control, Health & Safety, etc.).
• Maintain documentation and liaise with government departments for renewals, inspections, and submissions.

9. Vendor & Contract Management

• Identify, evaluate, and manage external vendors and service providers for various operational needs.
• Negotiate contracts and ensure adherence to service-level agreements (SLAs).

10. Team Leadership & Training

• Lead and supervise the operations team, providing guidance and performance feedback.
• Conduct training and awareness sessions for support staff on safety, hygiene, and service standards.
• Promote a culture of accountability, teamwork, and continuous improvement.

Qualifications & Skills:

• Bachelor’s degree in Business Administration, Management, or a related field (MBA preferred).
• 8–12 years of proven experience in operations or administration, preferably in reputed schools or educational institutions.
• Strong leadership, organizational, and interpersonal skills.
• Knowledge of school operational systems, compliance regulations, and safety standards.
• Excellent communication and problem-solving abilities.
• Proficiency in MS Office and school ERP systems.

Work Schedule:

• Full-time, on-site role.