Company Overview: Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do. Learn more about Ingenico at https://ingenico.com. Ingenico Group’s strategic transformation is the build-up and delivery of a Payments Platform as a Service (PPaaS). https://www.ppaas.com/ Main Responsibilities: The resource will play a crucial role in designing, developing and leading teams to develop secure payment systems. These include services that interact with cloud HSM as well as integration with different acquirers and gateways. This position is key to supporting Ingenico’s commitment to excellence and innovation. We’re looking for someone who embodies our values and is passionate about analyzing complex problems, identifying solutions, and implementing them effectively. Qualifications / Profile: Education: Bachelor of Science in Computer Science. Experience: Developer with 5+ years in payment services or financial industry. Technical Skills: Technical Proficiency: Experience with Java, Java EE platforms, and the Spring Framework. Software Development Lifecycle: Involvement in all phases of the software development lifecycle, from requirement analysis to deployment. Design Patterns and Object-Oriented Design: Applied design patterns to solve complex problems. Database Management: Experience with relational databases, SQL, and ORM technologies. Web Frameworks: Experience with various web frameworks like JSF, Wicket, GWT, Spring MVC, and Spring Boot. Cryptographic Knowledge: Experience with cryptographic technologies used in payments. Cloud Platforms: Familiarity with cloud platforms and services. Version Control: Proficiency with GIT Lab. Continuous Improvement: Commitment to continuous improvement and keeping updated with new technologies and methodologies. Behavioral Skills : Strong communication skills for collaborating with business stakeholders and technical teams. Preferred Skills / Qualifications: Certifications: Relevant certifications, if applicable. Additional Experience: Prior experience in similar roles or industries. Nice-to-have skills: A deep understanding of the payment services and financial industries is a significant advantage. Experience working with Microservices and large-scale systems. As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We want to adapt our processes and create a safe work environment that welcomes everyone. To learn more about what it's like working inside Ingenico, follow us on LinkedIn Show more Show less

Ingenico is the global leader in payments acceptance solutions, with more than three decades of experience. Its footprint gives scale to projects and talents. Innovation is part of our DNA and our diverse community of experts keep anticipating the evolution of commerce worldwide. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers, our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. At Ingenico, trust and sustainability are at the heart of everything we do. Our team comprises 4,000+ people spread around the globe representing 60 different nationalities. We are proud of the diversity and professionalism of our employees. Whether they work in technical or business support functions, we believe in making the company and people successful, together. Learn more about Ingenico at https://ingenico.com. Overview: We are looking for a Senior Android Developer with expertise in Kotlin to join our team. The ideal candidate should have a strong background in designing, developing, and maintaining high-performance Android applications. You will be responsible for leading development efforts, mentoring junior developers, and ensuring best practices in mobile app development. Key Responsibilities: Design, develop, and maintain Payment applications on Android based POS devices using Kotlin. Collaborate with cross-functional teams to define, design, and deliver new applications/features. Write clean, scalable, and efficient code while following best coding practices. Optimize application performance, memory usage, and battery efficiency. Ensure high-quality UI/UX implementation in collaboration with designers. Debug and resolve software defects, ensuring application stability. Implement and maintain MVVM/MVP architecture and dependency injection frameworks like Dagger/Hilt. Integrate RESTful APIs, third-party services, and networking components into mobile applications. Work with Jetpack components, Coroutines, Flow, and Room database. Stay updated with the latest Android trends, frameworks, and best practices. Mentor and guide junior developers in coding, design, and development methodologies. Participate in code reviews, sprint planning, and Agile development processes. Required Skills & Qualifications: 6+ years of experience in Android development. Strong proficiency in Kotlin and Android SDK. Strong understanding of MVVM/MVP architecture and design patterns. Hands-on experience with Room database, Retrofit, and RESTful APIs. Experience with dependency injection frameworks like Dagger/Hilt. Proficiency in Git, CI/CD pipelines, and Agile methodologies. Strong knowledge of networking concepts, including TCP/IP, HTTP, HTTPS, Web Sockets, and SSL/TLS. Experience integrating secure authentication mechanisms, such as OAuth, JWT, and token-based authentication. Strong debugging and performance optimization skills. Knowledge of unit testing and automation testing frameworks. Excellent problem-solving, analytical, and communication skills. Good to Have: Experience working with Payment applications on POS devices (Ingenico, Verifone, PAX etc). Experience in EMV, NFC, and ISO 8583 protocols for secure transactions. Experience with cryptographic security concepts like DUKPT, AES, RSA, and HMAC. Familiarity with security best practices in mobile app development. Show more Show less

Ingenico is the global leader in payments acceptance solutions, with more than three decades of experience. Its footprint gives scale to projects and talents. Innovation is part of our DNA and our diverse community of experts keep anticipating the evolution of commerce worldwide.. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers, our world-class terminals, solutions and services enable the global ecosystem of payments acceptance.. At Ingenico, trust and sustainability are at the heart of everything we do.. Our team comprises 4,000+ people spread around the globe representing 60 different nationalities. We are proud of the diversity and professionalism of our employees. Whether they work in technical or business support functions, we believe in making the company and people successful, together.. Learn more about Ingenico at https://ingenico.com.. Overview:. We are looking for a Senior Android Developer with expertise in Kotlin to join our team. The ideal candidate should have a strong background in designing, developing, and maintaining high-performance Android applications. You will be responsible for leading development efforts, mentoring junior developers, and ensuring best practices in mobile app development.. Key Responsibilities:. Design, develop, and maintain Payment applications on Android based POS devices using Kotlin.. Collaborate with cross-functional teams to define, design, and deliver new applications/features.. Write clean, scalable, and efficient code while following best coding practices.. Optimize application performance, memory usage, and battery efficiency.. Ensure high-quality UI/UX implementation in collaboration with designers.. Debug and resolve software defects, ensuring application stability.. Implement and maintain MVVM/MVP architecture and dependency injection frameworks like Dagger/Hilt.. Integrate RESTful APIs, third-party services, and networking components into mobile applications.. Work with Jetpack components, Coroutines, Flow, and Room database.. Stay updated with the latest Android trends, frameworks, and best practices.. Mentor and guide junior developers in coding, design, and development methodologies.. Participate in code reviews, sprint planning, and Agile development processes.. Required Skills & Qualifications:. 6+ years of experience in Android development.. Strong proficiency in Kotlin and Android SDK.. Strong understanding of MVVM/MVP architecture and design patterns.. Hands-on experience with Room database, Retrofit, and RESTful APIs.. Experience with dependency injection frameworks like Dagger/Hilt.. Proficiency in Git, CI/CD pipelines, and Agile methodologies.. Strong knowledge of networking concepts, including TCP/IP, HTTP, HTTPS, Web Sockets, and SSL/TLS.. Experience integrating secure authentication mechanisms, such as OAuth, JWT, and token-based authentication.. Strong debugging and performance optimization skills.. Knowledge of unit testing and automation testing frameworks.. Excellent problem-solving, analytical, and communication skills.. Good to Have:. Experience working with Payment applications on POS devices (Ingenico, Verifone, PAX etc).. Experience in EMV, NFC, and ISO 8583 protocols for secure transactions.. Experience with cryptographic security concepts like DUKPT, AES, RSA, and HMAC.. Familiarity with security best practices in mobile app development.. Show more Show less

About the Company - Ingenico is a global leader in the fintech market, with more than three decades of experience and employs over 3000. Its footprint gives scale to projects and talents. Innovation is part of our DNA, and our diverse community of experts keep anticipating the evolution of commerce worldwide. We provide merchants with a comprehensive and innovative range of services and solutions that eliminate payment complexity and make purchasing quick, seamless and secure for consumers, whatever the sales channel or payment method. Please visit Ingenico | Home Job Purpose: Responsible for selling Ingenico terminals solutions, and services. He / she will also be responsible for carrying out all necessary duties and work assignment given by leadership to maintain and manage our business efficiently. Would be responsible for hunting new customer / partner accounts to increase our business footprints in the assigned territories / geographies. He / She will be responsible for managing existing clients to support their business with Ingenico offers, help them to grow their business and fulfil their business demands efficiently. This job requires the Sales Manager to manage the after sales activities including issue resolution, project supervision, outstanding collection, promoting Ingenico offers, arranging customer workshops / meetings / events with the help of other internal teams. This role also involves closing all business negotiations with customer / partners for commercial / service / legal contracts with the help of legal / finance / operations / solutions / project teams. He/she will be responsible for co-ordination among all associated stakeholders & monitoring their service deliverables to meet Clients’ requirements and Company standards. Key Responsibilities: Operating as the lead point of contact for all matters specific to his/her customer accounts Experience across Acquiring side of Banking Industry or Fintech space. Managing sales across sectors for payment solution through a value selling approach, seeks out and identifies revenue opportunities, prepares tailored offerings and formal service proposals to potential Customers. Interacting with all level stakeholders to help clients with new age payment solution & closing deals which add value to the clients as well as Ingenico Develop salespipeline for sales opportunities with Enterprise clients and convert them into revenue Increase market share of the organization by studying the market & competition and successfully delivering value for clients as per their business needs Good negotiation skills & communication skills to interact with demanding clients should work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. should be able to grow our business by building successful, long-term client relationships Log and Report on the status of accounts and transactions in the SFDC web portal on time to monitor sales metrics (e.g. quarterly sales results and annual forecasts) Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs. Describes competitive advantages of our product & services in the market and how these translate to Customer’s benefits. Translates Customer’s current and future problems into solutions available through Ingenico solutions & services. Develops a thorough understanding of assigned Customers and their business environments; to include corporate goals, three to five years plan, financial performance, core businesses, market direction, major competitors, Industry trends, facilities and organizational structure. Liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience Knows Customer’s key decisionmakers, their personal “wins”, top goals and objectives. Meets with each of these on a regular basis. Communicates Customer’s product requests and enhancements internally. Supervise program/ project trackingfor assigned tasks.Ensure that all project activities remain on schedule. Quickly identifyproject issues or delays and work rapidlyand effectively to resolve them. Responsible for sales negotiations, proposal making and winning potentialbusiness opportunities Responsible for Outstanding collections on time and maintain timely payment by clients / customers. Identify emerging markets and market shifts while being fully aware of new products and competition status. Education Qualifications: Any Graduate or Postgraduate (Sales & Marketing) Experience: 8-10 years of Experience in Sales Management (Fintech/ Banks) Travels: India, Sri Lanka, Nepal, Bangladesh

Company Overview: Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do. Learn more about Ingenico at https://ingenico.com. Ingenico Group’s strategic transformation is the build-up and delivery of a Payments Platform as a Service (PPaaS). https://www.ppaas.com/ Main Responsibilities: The resource will play a crucial role in designing, developing and leading teams to develop secure payment systems. These include services that interact with cloud HSM as well as integration with different acquirers and gateways. This position is key to supporting Ingenico’s commitment to excellence and innovation. We’re looking for someone who embodies our values and is passionate about analyzing complex problems, identifying solutions, and implementing them effectively. Qualifications / Profile: Education: Bachelor of Science in Computer Science. Experience: Developer with 5+ years in payment services or financial industry. Technical Skills: Technical Proficiency: Experience with Java, Java EE platforms, and the Spring Framework. Software Development Lifecycle: Involvement in all phases of the software development lifecycle, from requirement analysis to deployment. Design Patterns and Object-Oriented Design: Applied design patterns to solve complex problems. Database Management: Experience with relational databases, SQL, and ORM technologies. Web Frameworks: Experience with various web frameworks like JSF, Wicket, GWT, Spring MVC, and Spring Boot. Cryptographic Knowledge: Experience with cryptographic technologies used in payments. Cloud Platforms: Familiarity with cloud platforms and services. Version Control: Proficiency with GIT Lab. Continuous Improvement: Commitment to continuous improvement and keeping updated with new technologies and methodologies. Behavioral Skills : Strong communication skills for collaborating with business stakeholders and technical teams. Preferred Skills / Qualifications: Certifications: Relevant certifications, if applicable. Additional Experience: Prior experience in similar roles or industries. Nice-to-have skills: A deep understanding of the payment services and financial industries is a significant advantage. Experience working with Microservices and large-scale systems. As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We want to adapt our processes and create a safe work environment that welcomes everyone. To learn more about what it's like working inside Ingenico, follow us on LinkedIn

Job Summary: We are looking for a skilled and analytical BI & Reporting Analyst to support our Customer Support and team through advanced reporting, visualization, and data insights. This role is critical in translating ITIL-aligned support data into actionable dashboards and reports to drive performance, SLA adherence, and continuous improvement. Key Responsibilities: Design, build, and maintain interactive dashboards in Power BI that visualize KPIs across Incident, Problem, Change, and Request Management processes. Collaborate with ITSM and Customer Support teams to identify reporting needs aligned with ITIL practices and service goals. Translate raw data from ITSM tools (e.g., Jira Service Management, ServiceNow, BMC Remedy, ) into clean, structured datasets suitable for reporting. Provide insights into support performance, SLA compliance, ticket volumes, resolution times, backlog trends, and user satisfaction metrics. Develop data models, queries, and metrics that support operational and strategic decision-making. Ensure accuracy, consistency, and availability of real-time and historical data for dashboards and reports. Document and maintain data definitions, report logic, and dashboard usage guidelines. Support audits, compliance tracking, and executive reporting with on-demand and scheduled data visualizations. Continuously identify opportunities to automate reporting and improve data accessibility and storytelling. Required Qualifications: 6+ years of hands-on experience designing Power BI dashboards and reports, preferably in an IT or customer support-focused organization. Strong knowledge of ITIL frameworks and ITSM processes (especially Incident, Problem, and Change Management). Experience working with ITSM platforms such as Jira Service Management, ServiceNow, or BMC . Understanding of support operations, service metrics (SLAs, KPIs), and reporting requirements in customer support or service desk environments. Strong analytical thinking and attention to detail. Familiarity with Excel, SQL, and other data tools. Preferred Qualifications: ITIL Foundation Certification (v3 or v4). Experience with automated data pipelines or ETL tools. Experience integrating data from multiple systems (CRM, ITSM, HR systems, etc.). Familiarity with tools like Tableau or Excel VBA as secondary platforms.

Job Summary: We are seeking a detail-oriented and analytical Documentation Analyst to develop, document, and optimize support and service management processes in alignment with ITIL best practices. This role is essential in creating clear, consistent, and user-friendly process documentation that enables operational excellence across our customer support functions. Key Responsibilities: Document ITIL-based workflows for Incident, Problem, Change, and Request Management processes. Translate complex technical procedures and support workflows into clear, actionable content for various audiences, including Tier 1 support, technical teams, and business stakeholders. Collaborate with subject matter experts (SMEs), process owners, and service managers to gather requirements, validate process flows, and ensure alignment with service goals. Develop and maintain SOPs, KB articles, process maps, and training documentation using standardized templates and terminology. Ensure process documentation is accessible, version-controlled, and regularly reviewed for accuracy and compliance. Participate in process improvement initiatives and contribute to the continuous refinement of ITSM workflows. Work closely with Service Desk and Support teams to ensure documentation supports operational needs and reduces ticket handling time. Use tools like, Jira, Confluence or other ITSM tools to create flowcharts, diagrams, and supporting content. Required Qualifications: Proven experience (6+ years) writing technical documentation in an IT support, customer service, or ITIL environment. Solid understanding of ITIL v3 or ITIL 4 frameworks and best practices. Strong skills in process mapping, technical writing, and SOP creation. Excellent communication skills with a demonstrated ability to convey complex information clearly and concisely. Experience working with ITSM tools such as Jira Service Management, etc. Proficiency with documentation and collaboration tools (e.g., Confluence, SharePoint, MS Word, Visio, Miro). Preferred Qualifications: ITIL Foundation Certification (v3 or v4). Experience working in a fast-paced, ITIL-aligned support environment. Experience with knowledge base management and self-service portal content.

You are a skilled and analytical BI & Reporting Analyst who will be responsible for supporting the Customer Support team by providing advanced reporting, visualization, and data insights. Your role is crucial in transforming ITIL-aligned support data into actionable dashboards and reports to enhance performance, SLA adherence, and continuous improvement. You will design, build, and maintain interactive dashboards using Power BI to visualize KPIs related to Incident, Problem, Change, and Request Management processes. Collaboration with ITSM and Customer Support teams is essential to identify reporting needs that align with ITIL practices and service objectives. Your expertise will be utilized to convert raw data from ITSM tools into structured datasets suitable for reporting purposes. Your responsibilities will also include offering insights into support performance, SLA compliance, ticket volumes, resolution times, backlog trends, and user satisfaction metrics. Developing data models, queries, and metrics to facilitate operational and strategic decision-making is a key aspect of this role. Ensuring the accuracy, consistency, and availability of real-time and historical data for dashboards and reports is paramount. Documentation and maintenance of data definitions, report logic, and dashboard usage guidelines are important tasks that you will be responsible for. Additionally, you will provide support for audits, compliance tracking, and executive reporting by creating on-demand and scheduled data visualizations. Continuously seeking opportunities to automate reporting processes and enhance data accessibility and storytelling will be part of your ongoing responsibilities. To be successful in this role, you should have 6+ years of hands-on experience designing Power BI dashboards and reports, preferably within an IT or customer support-focused environment. Strong knowledge of ITIL frameworks and ITSM processes, particularly Incident, Problem, and Change Management, is required. Experience with ITSM platforms like Jira Service Management, ServiceNow, or BMC is essential. An understanding of support operations, service metrics, and reporting requirements in customer support or service desk environments is necessary. Your strong analytical thinking, attention to detail, and proficiency in tools such as Excel, SQL, and other data tools will be assets in this role. Possessing an ITIL Foundation Certification (v3 or v4) and experience with automated data pipelines or ETL tools are preferred qualifications. Experience in integrating data from multiple systems and familiarity with tools like Tableau or Excel VBA as secondary platforms would also be beneficial.,

The Sales Manager is responsible for selling Ingenico terminals solutions and services. You will be tasked with carrying out all necessary duties and work assignments given by leadership to efficiently maintain and manage our business. Your role will involve hunting for new customer/partner accounts to expand our business footprints in the assigned territories/geographies. Additionally, you will manage existing clients to support their business with Ingenico offers, assist in business growth, and efficiently meet their business demands. Your responsibilities will include managing after-sales activities such as issue resolution, project supervision, outstanding collection, and promoting Ingenico offers. You will also be responsible for organizing customer workshops/meetings/events in collaboration with internal teams. Furthermore, you will play a crucial role in closing business negotiations with customers/partners for commercial/service/legal contracts with support from legal/finance/operations/solutions/project teams. As the Sales Manager, you will coordinate with all associated stakeholders and monitor their service deliverables to meet client requirements and company standards. Your key responsibilities will include acting as the primary point of contact for customer accounts, developing a sales pipeline for opportunities with Enterprise clients, and increasing the organization's market share by delivering value tailored to clients" business needs. You should possess good negotiation and communication skills to interact with demanding clients and ensure timely responses to their queries. Building successful, long-term client relationships and delivering a positive customer experience will be essential to growing our business. You will also need to log and report on account status and transactions in the SFDC web portal to monitor sales metrics. Furthermore, you will be required to build and promote strong customer relationships, describe the competitive advantages of our products/services in the market, and translate customers" current and future problems into solutions provided by Ingenico. Developing a deep understanding of assigned customers and their business environments will be crucial, along with liaising with internal teams to enhance the overall customer experience. The ideal candidate should have 8-10 years of experience in Sales Management (Fintech/Banks) and hold a degree in Sales & Marketing. Travel to India, Sri Lanka, Nepal, and Bangladesh may be required for this role.,

As a Finance Analyst, you will have the opportunity to join our team in the India office and support the Head of FP&A for APAC. Your primary responsibility will be the reporting and analysis of all regional reports delivered. You will play a crucial role in reporting and consolidation for the APAC region, covering over 10 countries including Australia, Japan, India, Taiwan, and others. This role involves preparing various regional reports such as monthly business reviews, R&D business reviews, functional cost reviews, and more. You will work closely with country finance teams to ensure timely and reliable reporting, as well as support regional FP&A activities including budgeting, forecasting, variance analysis, and trend analysis. Additionally, you will be involved in P&L analysis, monitoring APAC financial performance, and collaborating with various departments within the organization on KPI monitoring and providing insights. The ideal candidate should have 5-8 years of relevant working experience in reporting or related FP&A roles. A bachelor's degree in Finance, Accounting, or a related field is required. Proficiency in tools such as PowerBI, SAP ERP, SAP BFC, Macros, MS Excel, MS Word, and TM1 is essential for this role. Strong communication skills, attention to detail, and the ability to work collaboratively in a team-oriented environment are key attributes for success in this position. In addition to the technical skills and experience required, the successful candidate will possess competencies such as the ability to build constructive relationships, a continuous improvement mindset, analytical skills, effective communication abilities, and strong time and priority management skills. By joining our team, you will have the opportunity to work in a collaborative and inclusive culture, receive competitive compensation and benefits, and access career development opportunities. You will contribute to creating solutions that transform industries and improve the lives of businesses and consumers globally. If you are motivated, detail-oriented, and ready to make a meaningful impact in the financial sector, we invite you to join us in redefining what Makes Possible.,

Date: Aug 1, 2025 Company: Location: NOIDA, IN, 201301 Noida, IN, 201301 . Customer Support - Project Management Office Job Summary: We’re looking for a detail-oriented, organized, and proactive PMO Lead reporting into the Head of Customer Support Transformation & Service Introduction. The PMO Lead will be driving operational excellence across a dynamic, high-impact support organization at a leading payments platform. This role sits at the heart of our support function, acting as the connective tissue between strategic initiatives, project execution, and cross-functional coordination. As the PMO Lead, you'll ensure that key initiatives are well-planned, tracked, and delivered on time. While your core responsibilities will focus on standard PMO duties, an appreciation and understanding of the customer and merchant support experience will be highly valuable. Key Responsibilities: Project Governance & Standards Establish and enforce PMO frameworks, methodologies, and tools tailored to ITIL and support operations. Drive clarity, follow-through, and accountability by ensuring action items are documented, owners are assigned, and timelines are met. Ensure all projects follow consistent lifecycle practices and maintain centralized documentation and a single source of truth for project status, risks, decisions, and KPIs. Portfolio & Resource Management Oversee a portfolio of initiatives impacting Customer Support, ITSM processes, and service delivery. Facilitate demand management, prioritization, and capacity planning across support teams. Track dependencies, budgets, timelines, and resource utilization across active and upcoming projects. Reporting & Communication Create and deliver project dashboards, reports, and executive summaries on performance, risks, and progress. Support continuous improvement efforts with data-driven insights and retrospective reviews. Serve as liaison between project teams, service owners, business stakeholders, and senior leadership. ITIL & Service Management Alignment Ensure projects integrate with ITIL-aligned processes (e.g., Incident, Problem, Change, Service Request). Collaborate with ITSM teams to ensure new initiatives support SLA targets, customer satisfaction, and service stability. Contribute to the standardization and documentation of processes, change controls, and workflows. Required Qualifications: 5+ years of experience in project/program management or PMO functions. Strong understanding of ITIL best practices and their application in operational environments. Proven experience managing projects within Customer Support, ITSM, or Service Desk functions. Proficiency in project management tools (e.g., MS Project, Smartsheet, JIRA). Strong organizational, communication, and stakeholder management skills. Ability to translate strategic goals into actionable and measurable project outcomes. Preferred Qualifications: Experience working with or supporting customer or merchant support functions, preferably in SaaS, fintech, or payments. ITIL Foundation certification (v3 or v4). PMP , PRINCE2 , or Certified Scrum Master (CSM) credentials. Experience with, Jira Service Management , ServiceNow or other ITSM platforms. Familiarity with customer satisfaction programs, ticketing systems, and support metrics (SLAs, CSAT, FCR). Our Culture & Values At Ingenico, we thrive on innovation, collaboration, and delivering customer value. Our values—Trust, Innovation, and Care—define how we work and grow together. We challenge the status quo, push boundaries, and deliver results as a team. Diversity & Inclusion Ingenico is proud to be an equal opportunity employer. We are committed to fostering an inclusive environment where every employee feels respected and empowered. Ready to Make an Impact? Join us and help shape the future of payments across Asia. Apply now. Learn more about Ingenico: Ingenico Global Website: https://www.ingenico.com Ingenico LinkedIn: https://www.linkedin.com/company/ingenico/

Date: Aug 1, 2025 Company: Location: NOIDA, IN, 201301 Noida, IN, 201301 . Customer Support - Project Management Office Job Summary: We’re looking for a detail-oriented, organized, and proactive PMO Lead reporting into the Head of Customer Support Transformation & Service Introduction. The PMO Lead will be driving operational excellence across a dynamic, high-impact support organization at a leading payments platform. This role sits at the heart of our support function, acting as the connective tissue between strategic initiatives, project execution, and cross-functional coordination. As the PMO Lead, you'll ensure that key initiatives are well-planned, tracked, and delivered on time. While your core responsibilities will focus on standard PMO duties, an appreciation and understanding of the customer and merchant support experience will be highly valuable. Key Responsibilities: Project Governance & Standards Establish and enforce PMO frameworks, methodologies, and tools tailored to ITIL and support operations. Drive clarity, follow-through, and accountability by ensuring action items are documented, owners are assigned, and timelines are met. Ensure all projects follow consistent lifecycle practices and maintain centralized documentation and a single source of truth for project status, risks, decisions, and KPIs. Portfolio & Resource Management Oversee a portfolio of initiatives impacting Customer Support, ITSM processes, and service delivery. Facilitate demand management, prioritization, and capacity planning across support teams. Track dependencies, budgets, timelines, and resource utilization across active and upcoming projects. Reporting & Communication Create and deliver project dashboards, reports, and executive summaries on performance, risks, and progress. Support continuous improvement efforts with data-driven insights and retrospective reviews. Serve as liaison between project teams, service owners, business stakeholders, and senior leadership. ITIL & Service Management Alignment Ensure projects integrate with ITIL-aligned processes (e.g., Incident, Problem, Change, Service Request). Collaborate with ITSM teams to ensure new initiatives support SLA targets, customer satisfaction, and service stability. Contribute to the standardization and documentation of processes, change controls, and workflows. Required Qualifications: 5+ years of experience in project/program management or PMO functions. Strong understanding of ITIL best practices and their application in operational environments. Proven experience managing projects within Customer Support, ITSM, or Service Desk functions. Proficiency in project management tools (e.g., MS Project, Smartsheet, JIRA). Strong organizational, communication, and stakeholder management skills. Ability to translate strategic goals into actionable and measurable project outcomes. Preferred Qualifications: Experience working with or supporting customer or merchant support functions, preferably in SaaS, fintech, or payments. ITIL Foundation certification (v3 or v4). PMP , PRINCE2 , or Certified Scrum Master (CSM) credentials. Experience with, Jira Service Management , ServiceNow or other ITSM platforms. Familiarity with customer satisfaction programs, ticketing systems, and support metrics (SLAs, CSAT, FCR). Our Culture & Values At Ingenico, we thrive on innovation, collaboration, and delivering customer value. Our values—Trust, Innovation, and Care—define how we work and grow together. We challenge the status quo, push boundaries, and deliver results as a team. Diversity & Inclusion Ingenico is proud to be an equal opportunity employer. We are committed to fostering an inclusive environment where every employee feels respected and empowered. Ready to Make an Impact? Join us and help shape the future of payments across Asia. Apply now. Learn more about Ingenico: Ingenico Global Website: https://www.ingenico.com Ingenico LinkedIn: https://www.linkedin.com/company/ingenico/

Date: Aug 1, 2025 Company: Location: NOIDA, IN, 201301 Noida, IN, 201301 . Customer Support – Documentation Analyst Job Summary: We are seeking a detail-oriented and analytical Documentation Analyst to develop, document, and optimize support and service management processes in alignment with ITIL best practices. This role is essential in creating clear, consistent, and user-friendly process documentation that enables operational excellence across our customer support functions. Key Responsibilities: Document ITIL-based workflows for Incident, Problem, Change, and Request Management processes. Translate complex technical procedures and support workflows into clear, actionable content for various audiences, including Tier 1 support, technical teams, and business stakeholders. Collaborate with subject matter experts (SMEs), process owners, and service managers to gather requirements, validate process flows, and ensure alignment with service goals. Develop and maintain SOPs, KB articles, process maps, and training documentation using standardized templates and terminology. Ensure process documentation is accessible, version-controlled, and regularly reviewed for accuracy and compliance. Participate in process improvement initiatives and contribute to the continuous refinement of ITSM workflows. Work closely with Service Desk and Support teams to ensure documentation supports operational needs and reduces ticket handling time. Use tools like, Jira, Confluence or other ITSM tools to create flowcharts, diagrams, and supporting content. Required Qualifications: Proven experience (3+ years) writing technical documentation in an IT support, customer service, or ITIL environment. Solid understanding of ITIL v3 or ITIL 4 frameworks and best practices. Strong skills in process mapping, technical writing, and SOP creation. Excellent communication skills with a demonstrated ability to convey complex information clearly and concisely. Experience working with ITSM tools such as Jira Service Management, etc. Proficiency with documentation and collaboration tools (e.g., Confluence, SharePoint, MS Word, Visio, Miro). Preferred Qualifications: ITIL Foundation Certification (v3 or v4). Experience working in a fast-paced, ITIL-aligned support environment. Experience with knowledge base management and self-service portal content. Our Culture & Values At Ingenico, we thrive on innovation, collaboration, and delivering customer value. Our values—Trust, Innovation, and Care—define how we work and grow together. We challenge the status quo, push boundaries, and deliver results as a team. Diversity & Inclusion Ingenico is proud to be an equal opportunity employer. We are committed to fostering an inclusive environment where every employee feels respected and empowered. Ready to Make an Impact? Join us and help shape the future of payments across Asia. Apply now. Learn more about Ingenico: Ingenico Global Website: https://www.ingenico.com Ingenico LinkedIn: https://www.linkedin.com/company/ingenico/

Date: Aug 1, 2025 Company: Location: NOIDA, IN, 201301 Noida, IN, 201301 . Customer Support – BI & Reporting Analyst Job Summary: We are looking for a skilled and analytical BI & Reporting Analyst to support our Customer Support and team through advanced reporting, visualization, and data insights. This role is critical in translating ITIL-aligned support data into actionable dashboards and reports to drive performance, SLA adherence, and continuous improvement. Key Responsibilities: Design, build, and maintain interactive dashboards in Power BI that visualize KPIs across Incident, Problem, Change, and Request Management processes. Collaborate with ITSM and Customer Support teams to identify reporting needs aligned with ITIL practices and service goals. Translate raw data from ITSM tools (e.g., Jira Service Management, ServiceNow, BMC Remedy, ) into clean, structured datasets suitable for reporting. Provide insights into support performance, SLA compliance, ticket volumes, resolution times, backlog trends, and user satisfaction metrics. Develop data models, queries, and metrics that support operational and strategic decision-making. Ensure accuracy, consistency, and availability of real-time and historical data for dashboards and reports. Document and maintain data definitions, report logic, and dashboard usage guidelines. Support audits, compliance tracking, and executive reporting with on-demand and scheduled data visualizations. Continuously identify opportunities to automate reporting and improve data accessibility and storytelling. Required Qualifications: 3+ years of hands-on experience designing Power BI dashboards and reports, preferably in an IT or customer support-focused organization. Strong knowledge of ITIL frameworks and ITSM processes (especially Incident, Problem, and Change Management). Experience working with ITSM platforms such as Jira Service Management, ServiceNow, or BMC . Understanding of support operations, service metrics (SLAs, KPIs), and reporting requirements in customer support or service desk environments. Strong analytical thinking and attention to detail. Familiarity with Excel, SQL, and other data tools. Preferred Qualifications: ITIL Foundation Certification (v3 or v4). Experience with automated data pipelines or ETL tools. Experience integrating data from multiple systems (CRM, ITSM, HR systems, etc.). Familiarity with tools like Tableau or Excel VBA as secondary platforms. Our Culture & Values At Ingenico, we thrive on innovation, collaboration, and delivering customer value. Our values—Trust, Innovation, and Care—define how we work and grow together. We challenge the status quo, push boundaries, and deliver results as a team. Diversity & Inclusion Ingenico is proud to be an equal opportunity employer. We are committed to fostering an inclusive environment where every employee feels respected and empowered. Ready to Make an Impact? Join us and help shape the future of payments across Asia. Apply now. Learn more about Ingenico: Ingenico Global Website: https://www.ingenico.com Ingenico LinkedIn: https://www.linkedin.com/company/ingenico/