Head of Operations

Position Title: Head of Operations

Department: Corporate Operations

Location: Jaipur

Reporting To: Managing Director

Employment Type: Full-Time

🎯 Role Summary

Head of Operations

🛠️ Key Responsibilities

✅ 1. Overall Office Operations Management

• Oversee day-to-day operations within the corporate office.
• Ensure proper functioning of departments such as Admin, HR, Finance, Sales Support, Procurement, and Projects.
• Supervise administrative processes including documentation, asset management, office supplies, and team logistics.

🧩 2. Interdepartmental Coordination

• Align work between various verticals to ensure smooth workflows.
• Track cross-functional tasks, identify roadblocks, and ensure timely resolution.
• Maintain close coordination between field operations and office support teams.

🗂️ 3. Office Systems & Process Optimization

• Develop and implement standard operating procedures (SOPs) for all office functions.
• Ensure document control, filing systems, and reporting formats are standardized and followed.
• Identify inefficiencies and implement process improvements across all departments.

📊 4. Monitoring & Reporting

• Review daily, weekly, and monthly reports from all departments.
• Prepare consolidated dashboards and updates for senior management.
• Monitor internal KPIs related to operations, productivity, and project delivery support.

👥 5. Team Oversight & Task Allocation

• Allocate and monitor tasks to department heads or coordinators.
• Follow up on deadlines, pending work, and escalated issues.
• Ensure that team members are adequately supported and resourced.

🛡️ 6. Compliance, Discipline & Office Policies

• Ensure adherence to company policies, rules, and internal guidelines.
• Maintain discipline, attendance, and punctuality within the office.
• Work closely with HR for employee engagement, conflict resolution, and training needs.

💬 7. Communication & Escalation Handling

• Act as the central point of communication between departments and top management.
• Handle operational escalations and ensure timely resolution.
• Conduct regular coordination meetings with department heads.

📚 Qualifications & Requirements

Education

Bachelor's or Master’s Degree in Business Administration, Operations, or related field

Experience

8–12 years in office operations, administration, or general management

Key Skills

Strong multitasking, coordination, decision-making, and organizational skills

Technical Knowledge

Basic understanding of HR, Admin, Procurement, Finance, and Project Coordination

Software Skills

MS Office Suite, Task Management Tools (Asana, Trello, ERP, etc.)

Language

Proficient in English and [local language, if applicable]

Other

Office-based position; occasional travel to branch or project sites if needed