Head of Operations

About the Role

Head of Operations

Key Responsibilities

• Lead and manage day-to-day retail operations across all stores.
• Ensure each store meets company standards in customer service, visual merchandising, and operational efficiency.
• Develop and implement operational strategies to support business growth and expansion.
• Monitor KPIs and take action to improve store performance.
• Ensure compliance with company policies, legal requirements, and safety standards.
• Collaborate with cross-functional teams including supply chain, marketing, HR, and finance.
• Train, mentor, and guide store managers and regional teams.

Requirements

• 15+ years of experience in retail operations management, with at least 5 years in a senior leadership role.
• Strong understanding of multi-store operations, preferably in large retail chains.
• Proven ability to lead large teams and manage operations across multiple locations.
• Strong problem-solving and decision-making skills.
• Excellent communication and leadership abilities.
• Bachelor s or Master s degree in Business Administration, Retail Management, or related field.