Head of Operations

As an Integrated Logistics Management - Operations Specialist, your role involves overseeing the end-to-end flow of goods, services, and information across the supply chain. Your primary responsibility is to ensure that transportation and distribution are seamlessly coordinated, focusing on strategic integration of logistics functions to optimize efficiency, reduce costs, and enhance customer experience. **Key Responsibilities:** A. **Operations & Secure-Chain Management** - Oversee end-to-end fulfilment operations from inventory to last-mile delivery. - Ensure seamless delivery to bank branches, end customers, and multi-country locations using tamper-evident packaging and barcode tracking. - Implement secure-chain protocols including locked storage, vetted transporters, secure transportation routes, and delivery confirmations. - Ensure 100% adherence to ISO, PCI-DSS, and regulatory requirements. B. **Logistics Partner & Vendor Management** - Manage empanelment and performance of national & regional courier partners, Speed Post, and international logistics partners. - Drive SLAs, audits, cost negotiations, and periodic performance reviews. - Ensure API integrations, tracking accuracy, and service reliability. C. **Digital Platform Leadership - MPi TracLogix** - Drive adoption and continuous enhancement of the digital platform for banking and financial services clients. - Oversee product roadmap, UI/UX improvements, workflow automation, and new feature development. - Ensure real-time integration with courier partners and provide visibility dashboards to customers. D. **Customer Management & Business Development** - Build and maintain strong CXO-level relationships with banks, fintechs, and enterprise clients. - Lead solution design for large RFPs/RFQs in logistics, fulfilment, and secure shipments. - Ensure service excellence across PIN codes and international geographies. - Drive NPS improvements, retention, and wallet-share growth. E. **Compliance, Risk & Audit** - Ensure operational compliance with secure-chain protocols, PCI-DSS, ISO 27001, and RBI guidelines where applicable. - Conduct risk assessments, incident handling, and internal/external audits. - Maintain a zero-tolerance culture for security breaches. F. **Team Leadership** - Lead cross-functional teams across operations, logistics, account management, technology, and compliance. - Build a high-performance culture with strong governance and operational discipline. - Mentor future leaders in the business.,