Head of Operations

HelpRush is Kashmir’s first real-time, hyperlocal services platform—connecting customers with verified electricians, plumbers, carpenters, appliance technicians, cleaners, and more. We are building the future of home services with trust, speed, and technology at the core.We are now looking for a Head of Operations to build and lead our end-to-end Supply Operations engine: provider onboarding, verification, training, bookings flow, quality, and daily execution.If you love building systems from scratch, working with people on the ground, and scaling an operationally heavy, technology-driven startup—this role is for you.⸻

What You’ll Own1. SupplyOnboarding & Verification • Buildthe entire onboarding pipeline for service providers across categories • Oversee KYC, skill verification, background checks, and insurance compliance • Ensure100% trust, safety, and quality standards2. Day-to-Day Operations Management • Run daily operations to ensure smooth bookings and service delivery • Monitor live jobs, delays, escalations, RushHour workflows, and city-wise demand • Manageavailability, response rates, and supply-health metrics across pin codes3. Provider Performance & Quality • Buildrating systems, feedback loops, and performance management • Drivetraining programs and behaviour standards for providers • Improve cancellation rates, NPS, repeat bookings, and service experience4. TeamLeadership & Execution • Hire,train, and manage Onboarding Executives and Support Ops staff • BuildSOPs, dashboards, and processes for execution at scale • Lead morning stand-ups, drive targets, and run city-level operations like a war room5. Strategy & Growth • Plan supply growth across new pin codes and new service categories • Work with Tech & Product teams to refine the HelpRush provider experience • Bringoperational insights that directly shape the product roadmap⸻🔹What We’re Looking For • 3–7 years of experience in operations (startup, hyperlocal, logistics, services, field ops preferred) • Strongexecution mindset — you love the field, the people, and the real work • Fluentin dealing with technicians, blue-collar workers, and diverse communities • Data-driven decision making (Excel/Sheets comfort required) • Ability to design repeatable processes and run ops at high discipline • Strongcommunication, negotiation, and multi-tasking skills • Ability to work in a fast-paced, founder-driven environment • Priorexperience in Urban Company, Dunzo, Zepto, OYO, Uber, or similar ops-led environments is a big plus⸻🔹What You’ll Get • Opportunity to build the core real-time operations engine of HelpRush • Directmentorship from the Founder/CEO • High ownership, autonomy, and visibility • A chance to shape the service economy of Kashmir from the ground up • Fast growth and leadership opportunities as we scale⸻🔹How to ApplySend yourCV + short note on why you are the right fit to:📩careers@helprush.inOr message us directly on LinkedIn.